AutoNation Chrysler Dodge Jeep Ram Katy

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
424 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    November 21, 2019

    The Customer Service at AutoNation Dodge was very disappointing.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Robert, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep Ram Katy. We'd like the opportunity to make this up to you, so... if you're willing, please contact our General Manager at (877) 477-6431. We hope to hear from you.

  • 1.0 out of 5
    November 19, 2019

    After I was told that the part that is known for breaking and that all other dealerships have replaced them for free because of that, I caught the service... advisor and shop forman allowing for me to be over-charged for the part and shop time. I had went and found out what the part cost at the parts counter and then went to servive when I was told that the part was a $100 more than quoted and shop flag hours more than required. With the part that broke I couldn't go to another dealership because it would have blown the motor.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Richard, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn yo...ur experience around. If you would be willing to give us another chance, please contact our GM at (877) 477-6431 to discuss what we can do to help.

  • January 9, 2016

    Buying a vehicle can be stressful and dreaded. From the moment my husband and I met Justin Dunham, we knew we would buy a vehicle from him. He was polite... and courteous and never pressured us to make a decision. He patiently listened as we described what we were looking for. It was a rainy, miserable day but Justin not once but three times walked over the huge lot to locate and bring up three Dodge Ram trucks for us to look at because we kept changing our minds. We purchased a 2015 Dodge Ram truck that day and have been very pleased with it. And, my husband is always getting compliments on it. We are avid Dodge Ram fans thanks to excellent salesmanship and quality of the vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 4.0 out of 5
    November 16, 2019

    I love my new Grand Cherokee but was disappointed with the dealership. I was surprised after spending over 40K on a new car the dealership gives it to... me with a quarter tank of gas. Not very professional !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free... to reach out to us directly. Have a great day.

  • 5.0 out of 5
    November 16, 2019

    Jaden Crosby did an excellent job getting me in the truck I wanted. Thanks for the easy process. This is our 2nd car from AutoNation. No issues

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dana, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chrysler Dodge Jeep Ram ...Katy. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!

  • 5.0 out of 5
    November 12, 2019

    Salesperson, Tammy F. was great. She saved me time by having the vehicle picked out and parked in front. It was the most pleasant car buying experience... I have had.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle, Karyl! We are pleased to hear you had such a positive experience with us. As one of our valued customers, we want... to sincerely thank you for your business and we hope to see you here again down the road!

  • 1.0 out of 5
    November 12, 2019

    Back in July I received service from Autonation DCJ Katy for my 2018 Jeep Compass. I needed a simple oil change and tire rotation. My service advisor was... Andrew Britton and at the time I felt everything was taken care of. Fast forward to a couple days ago when I went to Mac Haik DCJ Katy and tried to receive the exact same service when I was notified that my wheel lock was stripped and nothing could be done about my damaged 2 back tires nor the rotation at that. I did not receive any kind of service between the time I went to Autonation to when I went to Mac Haik a couple days ago. Therefore I have no choice but to conclude that Autonation?s service team stripped my wheel lock and gave me ZERO notification about it. Yesterday I dropped my car off back to Autonation for the wheel lock issue to be fixed along with my back 2 tires. I dealt directly with Jonathan who is a service manager there. He took care of the damaged 2 tires which he claimed were fixable and put all new wheel locks on my car. I had to call Jonathan back after 4 hours of no notification or update about my vehicle. When I left he assured me that the two patches on my back two tires would be good for the life of the tire. I started driving to dinner with my parents and my tire pressure light came on yet AGAIN. I am nothing but dissatisfied with Autonation DCJ Katy?s service team and will never be going there again. Not only that but Jonathan made me feel rushed and as if I was asking to many questions. Nonetheless I would not recommend their service on your vehicle. Hopefully their sales team is better.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Rhea, we regret your service experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relatio...ns at our dealership. Please call our General Manager at (877) 477-6431 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

  • 5.0 out of 5
    November 12, 2019

    I went in with my dad to do a trade in . The salesperson we got was so cool, kept us laughing all day and he help get me a good deal on the car . Even... the financial department had us laughing . All jokes aside, I will definitely come back .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Taraneisha, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with us. Thanks so m...uch for the warm recommendation of the team here at AutoNation Chrysler Dodge Jeep Ram Katy.

  • 5.0 out of 5
    November 8, 2019

    Looking online I found a car that cought my eye, so I called and was still available, I drove to the dealership and the salesman took very good care of... me, helped me with my questions, and in less than an hour, everything was ready to drive my new car home.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, thank you for sharing the details of your experience with us! We understand that it's an important decision where to purchase your vehicle from..., so we are grateful to have been chosen. If you need any further assistance, we are always happy to help!

  • 5.0 out of 5
    November 8, 2019

    Amazing service! They took great care of my Jeep and will be coming back again for my following Service Intervals. The employee was very helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care!

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