Sands Chrysler Jeep Dodge RAM

New 888-595-8699 Dealer Website
Used 888-881-0198 Email Dealer
Service 877-327-5199

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Sales 8:30 AM - 8:30 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:30 PM
Wed 8:30 AM - 8:30 PM
Thu 8:30 AM - 8:30 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed
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Reviews

3.9
Average based on 16 reviews.
  • A great salesman

    I contacted Sands regarding a Saturn Vue I was looking for. I spoke to the sales manager on the phone and he assured me the car was still availab...


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    I contacted Sands regarding a Saturn Vue I was looking for. I spoke to the sales manager on the phone and he assured me the car was still available. I drove to the dealership where I met Tom Abate my salesman. Unfortunately the car I was interested in was sent to auction. Tom took the time to search out a substitute vehicle which filled all the needs we wanted in the Vue. So if your looking for a salesman who cares, stop by Sands and ask for Tom Abate. He will earn your business and you will drive away happy.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?

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  • Great experience

    Jim Farley at sands was very personable. Great experience.


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    Jim Farley at sands was very personable. Great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not very happy at all

    My wife and I went to this dealer looking for a decent car with a strict budget. We were upfront that we had some issues and that my credit was on...

    Dealer Response

    It is difficult to respond specifically to this review because it involves personal non public information. This customer agreed to buy a vehicle...


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    My wife and I went to this dealer looking for a decent car with a strict budget. We were upfront that we had some issues and that my credit was only to be run in case of emergency because I'm buying a house. We settle on a car we think everything is great and perfect and they really wanted us to say yes right there. So we do. We fill out an app, the sales guy tells us no problem. Come Monday we get alerts that our credit was run because we have a credit watch service. Both our credits... Odd... So we try to call and the sales guy and his boss were out. Come Tuesday, my wife has to track them down and they wanted $2000 down and an extra $100/mo. But a $100 above my budget. I go livid, call the finance manager and he's like nothing I can do. I'm angry, and I make that known and go looking for solutions and I call back and this guy is like "I don't want to sell you a car." I called the same company but their Ford Affiliate that is in another township. I also tracked down the actual owners of all the dealerships and they are "looking into the issue" but pledged a solution. Until then, I would avoid.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is difficult to respond specifically to this review because it involves personal non public information. This customer agreed to buy a vehicle for a specific price. They did not have enough money to buy this car and asked us to arrange a loan for them and they both gave us written authorization to do so. Loan arrangements are done through bank lenders, not as a dealership loan. Bank loan decisions are made by the bank, not the dealership, and they are based on credit history, loan to value, etc. Unfortunately, the terms of bank loan were not as good as the customer would have liked. To which he handled himself in an extremely unprofessional and offensive manner. This customer does admit in this review that he was "livid" and "angry" and "made it known" but he is understating the severity to which he made it known. To be clear, he was upset at the bank loan terms and not the dealership, vehicle or selling price. We reminded the customer he has the option to get a loan through their own bank if they could arrange better terms. They were unable to do so. Despite all of this, the customer still wanted to purchase the car from our dealership. However, because of his actions and treatment to our employees I have asked this customer not to return to the dealership. As the owner of the dealership I gave the customer as much time as he needed to explain his experience to me. I also gave my employees time to explain their experience with the customer. I was able to make decision very quickly and informed the customer that he is not welcome to do business at our dealership. Rarely do we need to ask a customer to choose a different place to buy a car especially after our team worked so hard and spent hours helping him. But I will not ask our employees to take verbal abuse and insults from customers for the sake of selling a car. I am very proud of our employees for remaining professional in the face this difficult customer.


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Service & Repair

About Our Dealership

Dealer on Cars.com since July 2006

Absolute Honesty and Integrity- The Sands Auto Group is an 80 year old family owned and operated business; there is a Sands in every store and we offer the finest selection of Pre owned Cars and Trucks. Sands Auto Group will keep you coming back; Free Carfax on any vehicle, Free Loaner Cars, and Free Pa. State Inspection, including labor to perform inspection. Sands is also proud to offer finance opportunities for ALL credit levels, first time buyers program, and all extended warranty options

"Home of the Sands Value Price and Guaranteed Credit Approval!!! At Sands Your Next Car is Just a Click Away!!!"