Sands Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.0
18 lifetime reviews.
  • A great salesman

    I contacted Sands regarding a Saturn Vue I was looking for. I spoke to the sales manager on the phone and he assured me the car was still availab...

    Dealer Response

    Thank you for your business! Welcome to the Sands Family.


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    I contacted Sands regarding a Saturn Vue I was looking for. I spoke to the sales manager on the phone and he assured me the car was still available. I drove to the dealership where I met Tom Abate my salesman. Unfortunately the car I was interested in was sent to auction. Tom took the time to search out a substitute vehicle which filled all the needs we wanted in the Vue. So if your looking for a salesman who cares, stop by Sands and ask for Tom Abate. He will earn your business and you will drive away happy.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for your business! Welcome to the Sands Family.


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  • Great experience

    Tony Bittenbender was amazing. He made us feel like we were a part of his family. Thank you so much.


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    Tony Bittenbender was amazing. He made us feel like we were a part of his family. Thank you so much.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Didn't hate the process

    We wanted to trade a car and get another car quickly before our daughter went back to college. Jerry was helpful, made the process smooth and easy...

    Dealer Response

    Glad we could help. Buying a car shouldn't be a "process" and we strive to make it as easy as possible. Welcome to the Sands Family!


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    We wanted to trade a car and get another car quickly before our daughter went back to college. Jerry was helpful, made the process smooth and easy. We feel we got a good deal with no hassles.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glad we could help. Buying a car shouldn't be a "process" and we strive to make it as easy as possible. Welcome to the Sands Family!


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  • Great experience

    Jim Farley at sands was very personable. Great experience.

    Dealer Response

    Thank you for your business! Welcome to the Sands Family.


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    Jim Farley at sands was very personable. Great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business! Welcome to the Sands Family.


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  • Not very happy at all

    My wife and I went to this dealer looking for a decent car with a strict budget. We were upfront that we had some issues and that my credit was on...

    Dealer Response

    It is difficult to respond specifically to this review because it involves personal non public information. This customer agreed to buy a vehicle...


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    My wife and I went to this dealer looking for a decent car with a strict budget. We were upfront that we had some issues and that my credit was only to be run in case of emergency because I'm buying a house. We settle on a car we think everything is great and perfect and they really wanted us to say yes right there. So we do. We fill out an app, the sales guy tells us no problem. Come Monday we get alerts that our credit was run because we have a credit watch service. Both our credits... Odd... So we try to call and the sales guy and his boss were out. Come Tuesday, my wife has to track them down and they wanted $2000 down and an extra $100/mo. But a $100 above my budget. I go livid, call the finance manager and he's like nothing I can do. I'm angry, and I make that known and go looking for solutions and I call back and this guy is like "I don't want to sell you a car." I called the same company but their Ford Affiliate that is in another township. I also tracked down the actual owners of all the dealerships and they are "looking into the issue" but pledged a solution. Until then, I would avoid.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is difficult to respond specifically to this review because it involves personal non public information. This customer agreed to buy a vehicle for a specific price. They did not have enough money to buy this car and asked us to arrange a loan for them and they both gave us written authorization to do so. Loan arrangements are done through bank lenders, not as a dealership loan. Bank loan decisions are made by the bank, not the dealership, and they are based on credit history, loan to value, etc. Unfortunately, the terms of bank loan were not as good as the customer would have liked. To which he handled himself in an extremely unprofessional and offensive manner. This customer does admit in this review that he was "livid" and "angry" and "made it known" but he is understating the severity to which he made it known. To be clear, he was upset at the bank loan terms and not the dealership, vehicle or selling price. We reminded the customer he has the option to get a loan through their own bank if they could arrange better terms. They were unable to do so. Despite all of this, the customer still wanted to purchase the car from our dealership. However, because of his actions and treatment to our employees I have asked this customer not to return to the dealership. As the owner of the dealership I gave the customer as much time as he needed to explain his experience to me. I also gave my employees time to explain their experience with the customer. I was able to make decision very quickly and informed the customer that he is not welcome to do business at our dealership. Rarely do we need to ask a customer to choose a different place to buy a car especially after our team worked so hard and spent hours helping him. But I will not ask our employees to take verbal abuse and insults from customers for the sake of selling a car. I am very proud of our employees for remaining professional in the face this difficult customer.


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  • not happy

    Went and looked at a used truck. It looked good so I proceeded to Purchase it. We did the deal on a Friday and i was in a hurry when i got ho...

    Dealer Response

    I am sorry to hear about your experience. We strive to give the most customer satisfying experience possible. Every vehicle we sell goes through...


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    Went and looked at a used truck. It looked good so I proceeded to Purchase it. We did the deal on a Friday and i was in a hurry when i got home i noticed the drivers door handle was damaged and the door was pushed in It was not like this when i looked at the truck they replaced the door handle but i was told the body shop could not fix the door so now i am stuck with a truck with a dented door that wasn't like that when i looked it over

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I am sorry to hear about your experience. We strive to give the most customer satisfying experience possible. Every vehicle we sell goes through a vigorous inspection process. We worked with you to replace the handle of your vehicle. Unfortunately some things, especially minor body work, can not be fixed. The "dent" is more of a warping from opening and closing the door. The metal does give a little by the handle. We do appreciate your business and would love to retain it. Please contact Justin at 215-536-0946 to discuss further if necessary. Thank you not happy.


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  • Great consistent experience

    I have been going to Sands for my last 2 vehicles and Marty Tripp has been extremely helpful. He makes the experience so easy and comfortable that...

    Dealer Response

    Thank you for your business! Welcome to the Sands Family.


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    I have been going to Sands for my last 2 vehicles and Marty Tripp has been extremely helpful. He makes the experience so easy and comfortable that I can't imagine going anywhere else. I highly recommend anyone to go to Sands in Quakertown as I believe service and how we deal with the guests is so important these days. Marty is very professional and is a wealth of knowledge.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business! Welcome to the Sands Family.


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  • Sands beats all dealers

    I visited 2 other jeep dealers and Sands beat both dealers prices. Before you buy a new Jeep stop at Sands. We previously purchased many Jeeps fro...

    Dealer Response

    Hi Kim, Thanks for the nice comments. We spend a great deal of time and effort making sure we're one of the best prices around. It's great to h...


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    I visited 2 other jeep dealers and Sands beat both dealers prices. Before you buy a new Jeep stop at Sands. We previously purchased many Jeeps from another dealer and refused to match or beat Sands price. Very impressed with both salesman and management. Great car dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Kim, Thanks for the nice comments. We spend a great deal of time and effort making sure we're one of the best prices around. It's great to hear that we had just what you wanted at the best price. We hope to see you again for all of your automotive needs. All The Best! Larry Hudy BDC Manager Sands Chrysler Jeep Dodge RAM


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  • I needed a car fast

    I was driving a 2002 Grand Cherokee and it wouldn't start one morning. I had it towed to Sands where I told the service dept. I'd wait for it. I w...

    Dealer Response

    Hi lulu, Thanks for your nice comments. We try very hard to focus on the customer's needs and I'm so happy we were able to get you exactly what ...


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    I was driving a 2002 Grand Cherokee and it wouldn't start one morning. I had it towed to Sands where I told the service dept. I'd wait for it. I was told within the hour that the cam shaft was busted. After getting a courtesy ride home, my spouse and I went back that evening to look at what was available. We purchased a 2014 Grand Cherokee and drove it home the next day. They did offer to get it ready for us that day; but we decided to wait. The whole process was painless; everyone was incredible helpful and polite. I would recommend this dealer to anyone in the area. Brian on the sales floor was wonderful!! He was easy to get along with and incredibly patient as we test drove a bunch of used vehicles. Great people, great service dept., everyone is always polite.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi lulu, Thanks for your nice comments. We try very hard to focus on the customer's needs and I'm so happy we were able to get you exactly what you wanted. We look forward to being there to help you with all of your future automotive needs. All The Best! Larry Hudy BDC Manager Sands Chrysler Jeep Dodge


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  • Very Pleased!

    I traded in two vehicles for a new Ram 1500, my first brand new vehicle purchase. I dealt with Derek Bast. He was very accommodating, as I was try...

    Dealer Response

    Hi Sean. Thanks so much for the kind words. Both our sales and service departments strive to offer the best service possible and it's always gre...


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    I traded in two vehicles for a new Ram 1500, my first brand new vehicle purchase. I dealt with Derek Bast. He was very accommodating, as I was trying to make this purchase surrounding some out of town business and coordinating a two vehicle trade in from 50+ miles away. All in all the buying process was very smooth and I could not find a better deal than the one I received, both in trade in values and in vehicle price. One year and 27,000 miles later I am still happy with Sands Chrysler Jeep Dodge RAM. I have had a few minor issues with the truck (nothing to attribute to this dealership), and they have been addressed by the service team at Sands. Even with the long drive, I will take my truck here for all of it's service needs. I've dealt mainly with Amy Mansfield, who has gone above and beyond to make sure the repairs needed to my vehicle were made and even coordinated a few loaner vehicles when they were needed, something I am extremely grateful for. Everyone I have dealt with here has been very helpful, and very considerate of the needs of the customer. I highly recommend this dealer.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sean. Thanks so much for the kind words. Both our sales and service departments strive to offer the best service possible and it's always great to hear that we've succeeded. Derek and Amy are awesome!! We look forward to helping you with all your automotive needs in the future. Regards, Larry Hudy, BDC Manager, Sands Auto Group


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