Reviews

Average Ratings

4.8
119 lifetime reviews.
  • Great Customer Service, Great Dealership!

    Griffin Buick GMC is an excellent dealership! They treat you like you're an old friend of the family and make sure you are completely satisfied. T...

    Dealer Response

    Monica, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied w...


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    Griffin Buick GMC is an excellent dealership! They treat you like you're an old friend of the family and make sure you are completely satisfied. The staff is extremely friendly and very willing to help. It doesn't matter who you dealt with previously, everyone there jumps right in to make sure you are taken care of. They all work well as a team and make you feel confident that you made the right choice in dealerships for your purchase.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Monica, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the SALES experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Regards, Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com


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  • Griffin motors monroe, nc

    My 70 year old grandma purchased a Ford Fusion from Griffin Motors in Monroe North Carolina. She asked for a Carfax and they showed her one they s...


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    My 70 year old grandma purchased a Ford Fusion from Griffin Motors in Monroe North Carolina. She asked for a Carfax and they showed her one they said they use from a different company. The one they showed said the car hadn't been in any accidents. My grandma purchase this vehicle. And after a week or two she started hearing a noise when she turned. she refinanced with her bank and found out that the car had been in a little bump up. I have no idea what kind of Carfax this dealership uses but it isn't accurate. My grandma just found out today that the problem is the control bars. Thankfully she has a warranty through her bank but she still has to come out of pocket $300. I think after having the car only a couple of weeks there should have been no problem. And they definitely need to work on there Carfax issue.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent experience at Griffin Motor Company

    My husband and I just recently moved to NC, and were shopping for a new car. From the moment we arrived at Griffin Motor Company, we were greeted...


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    My husband and I just recently moved to NC, and were shopping for a new car. From the moment we arrived at Griffin Motor Company, we were greeted by a nice salesman (Nick Cannon). We can only say that he worked very hard to make sure we leave the car dealership with a car of our choice that was the perfect fit for us. Thank you Nick. You made our shopping experience a very pleasant one.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Paul De Rosa

    Mike Moyer is an asset to your organization. This is the second car we leased from Griffin. WE asked for him and set up an appointment a few days ...


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    Mike Moyer is an asset to your organization. This is the second car we leased from Griffin. WE asked for him and set up an appointment a few days earlier. Mike is knowledgeable, Patient and efficient, When this lease is up and if MIKE is there we will ask for him. Besides all of this He is a very nice man. The overall staff was very helpful and friendly Paul De Rosa

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Streamlined

    From the moment my wife and I showed up, we were greeted by a very friendly sales staff. It was a painless process from the test drive to signing ...

    Dealer Response

    Thank you for taking the time to share with us, Terry! The goal of the Griffin Motor Company team is to ensure a painless and enjoyable purchasing...


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    From the moment my wife and I showed up, we were greeted by a very friendly sales staff. It was a painless process from the test drive to signing on the dotted line. Everything was streamlined and efficient, and that's how a car buying process should be.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share with us, Terry! The goal of the Griffin Motor Company team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Facebook for access to exclusive content. Regards, Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com


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  • Great service and clean facilities

    Thanks for your great service as usual. Jane, service advisor, made sure that technicians followed through with the inspection that I requested as...

    Dealer Response

    James, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience wa...


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    Thanks for your great service as usual. Jane, service advisor, made sure that technicians followed through with the inspection that I requested as well as the alignment check. I would definitely recommend Griffin Motor Company in Monroe, NC to a friend.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com


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  • Service was excellent; comfortable waiting area.

    Employees were very courteous; kept me informed about the progress of the work being performed; very knowledgeable about work being done. I do not...

    Dealer Response

    Thanks for the kudos, David. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Pl...


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    Employees were very courteous; kept me informed about the progress of the work being performed; very knowledgeable about work being done. I do not feel that I can answer "Quality of Repairs" at this time. Weeks or months will tell if repairs were successful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kudos, David. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Regards, Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com


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  • great service, very friendly and professional

    EMployees at Griffin are always great, very professional and friendly. Everyone treats you like you are the only person they have to help at that...

    Dealer Response

    Thanks so much for the wonderful compliments, Robert!! We couldn't be more pleased to hear ourselves described as professional, friendly, and cour...


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    EMployees at Griffin are always great, very professional and friendly. Everyone treats you like you are the only person they have to help at that time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the wonderful compliments, Robert!! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoyed your visit and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! Regards, Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com


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  • Great sells person

    Sells person Taylor was so nice, helpful, and made sure I fully understood everything. I'd recommend him to anyone that is in need of car

    Dealer Response

    Thank you for leaving us this great review, Brenda. We are very happy to hear that Taylor could be so helpful during your recent visit with us. We...


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    Sells person Taylor was so nice, helpful, and made sure I fully understood everything. I'd recommend him to anyone that is in need of car

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review, Brenda. We are very happy to hear that Taylor could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com


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  • Great service

    I always have great service and everyone is always so nice and helpful! It always feels like being with family.

    Dealer Response

    Maria, it is wonderful to hear that our staff at Griffin Motor Company was able to provide you with a great experience! We really appreciate this ...


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    I always have great service and everyone is always so nice and helpful! It always feels like being with family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maria, it is wonderful to hear that our staff at Griffin Motor Company was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Peter Fridrich | General Manager | peterf@drivegriffin.com


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