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Mooresville Ford

(293 reviews)
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(293 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mooresville Ford from DealerRater.

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We were treated very well Felt very comfortable with

We were treated very well Felt very comfortable with salesman no pressure. Explained the vehicles functions. I would buy from them again. Ho.e town car dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1. I hardly know where to begin?my experience at

1. I hardly know where to begin?my experience at Mooresville Ford was nothing short of exceptional. From the moment I walked in, I knew I was in the right place. Wilbur, my salesman, was hands-down one of the most personable, genuine, and attentive sales professionals I?ve ever met. He didn?t just sell me a car; he made the entire process feel effortless and enjoyable. The manager was equally impressive?professional, approachable, and committed to making sure I felt valued. What truly stood out was the family-oriented atmosphere and crystal-clear communication. After struggling for weeks with a local dealership that couldn?t locate the color and price I wanted, I called Mooresville Ford out of frustration. Wilbur confidently told me, ?Don?t worry?you?ll have the car you?re looking for in your driveway soon.? And he delivered. The dealership itself reflects the same level of care?spotlessly clean, decorated with rich automotive memorabilia, and yes, even serving excellent coffee. It feels less like a dealership and more like a place you want to linger. If you?re shopping for a new vehicle, stop searching now. Mooresville Ford isn?t just a dealership?it?s a family you?ll be proud to join.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

Most people fear going in search of a new vehicle.

Most people fear going in search of a new vehicle. It is like you are betting against the house in Vegas. What many dealerships do not understand is that they should not have the objective of making a single sale to a customer. Rather that they should have the objective of gaining a customer for that person?s life. People do not want that fantastic deal. What they desire most is an honest deal. That is what you get at Mooresville Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi David, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

Shaun Garten was a great help in looking for and the

Shaun Garten was a great help in looking for and the buying process of my new at Mooresville Ford! Would recommend to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great to work with hands down from sale to management.

great to work with hands down from sale to management. very knowledgeable and wanted to make sure that i understood everything about the vehicle. Great inventory to choose from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jeff, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

We received excellent help purchasing our vehicle.

We received excellent help purchasing our vehicle. We will definitely recommend Mooresville Ford to our family and friends. Everyone was so helpful and efficient looking for a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very impressed and highly satisfied with the car shopping

Very impressed and highly satisfied with the car shopping and buying experience. We have shopped for and purchased many vehicles over the years ? different cities, different dealerships. We have walked off of lots and out of the salesman?s office when the salesman or his manager or the finance team have employed tactics that: stall, delay, pressure, rush, trick, hide, condescend, lie. Our experience with Mooresville Ford was exceptional, from start to finish. The salesmen immediately greeted us and then respectfully went away when we said ?We are just looking right now, we?ll call you when we are ready.? When we were ready, Scott Speagle was phenomenal. Answered questions, arranged the test drive without fuss, expertly navigated the test drive. And Scott was exceptional throughout the purchasing process ? from when we sat down at his desk to discuss, through paperwork, and to ?Thank you; it?s been a pleasure; Here are the keys to your car.? Scott was a pleasure ? knowledgeable, courteous, respectful, thorough, thoughtful, understanding, patient, cooperative, diligent ? an Ultimate Professional ? in the car selling industry. Scott?s a gem among rare gems and rampant rocks. Lucas Coffman - ?The finance guy? ? also demonstrated outstanding knowledge, service, interest, attention, and care. Ray Wood ? ?The manager? ? provided fantastic support and care to Scott, Lucas, and us to turn this shopper into a buyer. Very impressed and highly satisfied with Scott, Lucas, Ray of Mooresville Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Dawson, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Always a great place to buy a car.

Always a great place to buy a car. I have now bought several from this dealership and always a great experience. I will definitely buy again from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Paul, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

REALLY GREAT EXPERIENCE BUYING MY 2018 FORD F-150

REALLY GREAT EXPERIENCE BUYING MY 2018 FORD F-150 SUPERCREW FX-4!!!MAGMA RED IS A TRULY BEAUTIFUL EXOTIC COLOR THAT I NEVER KNEW EXISTED!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mister

Great experience in purchasing our car. Sales people and Jeff Shoe real good to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Frank, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!