Reviews
Terrible service with terrible aales. They believe in...
Terrible service with terrible aales. They believe in baiting customers to get them through the door. The have 0 empathy and tale 0 accountability for their mistakes.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Kia Sorento
I have bought my last 4 cars from Healey Kia. And I am Very Satisfied with all my cars only returned to get newer car each time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Angela, thank you so much for your amazing review! We truly appreciate your feedback and we are grateful for your continued loyalty with Healey Kia! Thank you for putting your trust and confidence in our team to assist you with your vehicle needs!
Too greedy for me
This Company changed so much from the past. Its all about getting what they can get off you. I bought cars in the past was good experience till recently. They won't help you it's all about money. Down payment down payment down payment. They take advantage when you're down. And try to shove overpriced bad rep vehicle on you the scabs they can't sell or auction off. Charge you double and twice the payment. And the sales person talks down to you like you should be grateful. Lost my business for ever. And I had sent people there manny times. No more. I'm done
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sharon, we are saddened to hear you had such a frustrating experience. We truly wanted to help you but in order to get you to a desirable monthly payment, our lenders required a specific amount of money down. There are many variables that can contribute to needing a down payment, particularly one's credit history. We hope you can understand we only want what is best for our customers. If you would like to further discuss details regarding your experience, please reach out to us directly at (845)565-7033. Thank you.
The best car buying experience ever!
I purchased my 2020 KIA completely online from Healey Kia! What a wonderful experience it was. I am a previous Kia owner, from another dealership, my lease was up and I knew I wanted the same model, the Kia Sportage. I looked at Healey Kia’s website and found the perfect vehicle. I selected the vehicle I wanted, customized my payment filled in the next screen, submitted the form and they contacted me right away. I spoke to a vehicle specialist to go over what I wanted in my vehicle and to make sure it was the one for me. I knew I wanted to lease again so they directed me to the finance tab on their website. I completed the online finance application and the finance manager contacted me to work out the numbers. After we worked out the details they sent me the pricing and I sent them my credentials and they did all the paperwork. When they were finished they scheduled a time to bring the vehicle to me. My new Sportage was brought to my workplace. It was just as beautiful as the photos on their website. I signed all the paperwork, got a quick tour of the vehicle and I was finished. The easiest vehicle I ever purchased!!!! After the delivery person left my vehicle specialist called me to set up a time to do a face time call for a more in-depth review of the vehicle. I highly recommend buying your next vehicle from Healey Kia!!!! They made it so easy and there was no stress!!!! Thank you to my new KIA family!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had the greatest experience at Healey Kia
I purchased my 2020 KIA completely online from Healey Kia! What a wonderful experience it was. I am a previous Kia owner, from another dealership, my lease was up and I knew I wanted the same model, the Kia Sportage. I looked at Healey Kia’s website and found the perfect vehicle. I selected the vehicle I wanted, customized my payment filled in the next screen, submitted the form and they contacted me right away. I spoke to a vehicle specialist to go over what I wanted in my vehicle and to make sure it was the one for me. I knew I wanted to lease again so they directed me to the finance tab on their website. I completed the online finance application and the finance manager contacted me to work out the numbers. After we worked out the details they sent me the pricing and I sent them my credentials and they did all the paperwork. When they were finished they scheduled a time to bring the vehicle to me. My new Sportage was brought to my workplace. It was just as beautiful as the photos on their website. I signed all the paperwork, got a quick tour of the vehicle and I was finished. The easiest vehicle I ever purchased!!!! After the delivery person left my vehicle specialist called me to set up a time to do a face time call for a more in-depth review of the vehicle. I highly recommend buying your next vehicle from Healey Kia!!!! They made it so easy and there was no stress!!!! Thank you to my new KIA family!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Laura, thank you so much for your kind words! We truly appreciate your feedback as we always enjoy hearing from happy customers! We're so glad you had a wonderful experience with us during your visit! Congratulations on your new Sportage and thank you for putting your trust in Healey Brothers!
Deceptive junk mail seems to promise a great prize by...
Deceptive junk mail seems to promise a great prize by matching slot machine style symbols on a card. It’s all just to fool you into going into the dealership, where you will find that, in fact you have to match a confirmation code to a board at the dealer. Fortunately my wife discovered the deception before we wasted our time going there by Googling “Money Carlo” and finding plenty of news articles and posts about people who described being had. Any business that would practice such shady advertising is not the be trusted. Also note that all the reviews on here are either 1-2 or 5 stars. The 5-star ones are obvious fakes. Stay away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Ran a hard credit check without my approval
I was shopping around for the most affordable car since I have a long commute. I went in there with a budget and told them that. The original sales guy seemed nice. But they claimed they couldn’t meet my budget. Which was $400 for financing a car with some lease payments left over and zero down. Since they couldn’t make it I was going to leave. James Barrett the general manager comes over and it went quickly from a pleasant enough experience to frustrating. We talked in circles with me at some point asking him if he was trying to confuse me. During that conversation he said if you figure out what you want and give me a number (which I had done) I can go to the banks, I am bringing up that comment to point out that at this point there had not been a hard hit. I got so frustrated that I pointed out I was looking to feel good about my purchase like I had previously with my Hondas. He asked me why didn’t I go to Honda then? I had not gone to Honda because I thought it would be too expensive, but then thanks to his comment I thought about it and decided I should check it out. I went to Honda where I bought a car worth $3,000 more than the car they were offering me for the amount that I wanted monthly. But during my time there I learned that they had run a hard hit on my credit. At no point had I seen someone in fiancé or had agreed to purchase a car or indicated I was doing anything but shopping around. I had been to three other dealerships for this purchase and they hadn’t run my credit. After James Barrett’s behavior and finding this out I feel that this place is shady. Buyer especially female ones be wary.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ran a hard hit on my credit!
Ran a hard hit on my credit! I was shopping around for the most affordable car since I have a long commute. I went in there with a budget and told them that. The original sales guy seemed nice. But they claimed they couldn't meet my budget. Which was $400 for financing a car with some lease payments left over and zero down. Since they couldn't make it I was going to leave. James Barrett the general manager comes over and it went quickly from a pleasant enough experience to frustrating. We talked in circles with me at some point asking him if he was trying to confuse me. During that conversation he said if you figure out what you want and give me a number (which I had done) I can go to the banks, I am bringing up that comment to point out that at this point not been a hard hit. I got so frustrated that I pointed out I was looking to feel good about my purchase like I had previously with my Hondas. He asked me why didn't I go to Honda then. I had not gone to Honda because I thought it would be too expensive, but then thanks to his comment I thought about it and decided I should check it out. I went to Honda where I bought a car worth $3,000 more than the car they were offering me for the amount that I wanted monthly. But during my time there I learned that they had run a hard hit on my credit. At no point had I seen someone in fiancé or had agreed to purchase a car or indicated I was doing anything but shopping around. I had been to three other dealerships for this purchase and they hadn't run my credit. After James Barrett's behavior and finding this out I feel that this place is shady. Buyer especially female ones be wary.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your concerns with us. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past but we will use your feedback to make us better and to ensure this doesn't happen again. If you have any questions, please reach out to us directly at (845)565-0733. Thank you.
Excellent Dealership
Highly recommend this dealership. My fiance and i went in looking for a car and we got exactly what we wanted. John made us feel welcomed from the second we walked in the door and Manny made the rest of the time great while we searched for our vehicle great. He found us exactly what we were looking for and more. Would rate 10 out of 5 if i could
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2012 Ran 1500 used
Dealer was great with the process they took my used 99 on trade . The Ram was real clean and tight it was reconditioned beyond expectations and drove and ran smooth. We parted on good terms with a hand shake and If I need anything call or e mail . I needed a second key fob from the Ram dealer it is $300.00 and I wanted to get some paint work . I called corporate on the key issue and got blown off . I e mailed my salesman 3 time with no response . They could not eve take the time to redomend a paitn shope or lock smith I would have been more tha willing to meet the part way on costs . Very disapointed with this still however happy with the truck .
- Customer service 1.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to provide us with your feedback. We are disappointed to hear that your experience after the sale has not been stellar and we apologize for that as this is not how we like to do business. Please send our team an email with your contact information and your salesperson's name so we can better assist you from this point: customerfeedback@healeybrothers.com. We appreciate your business and we look forward to making things right again. Thank you.