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Reviews

Average Ratings

4.9
490 lifetime reviews. Includes reviews of Rusnak/Pasadena Audi from DealerRater.com
  • Rusnak was fantastic!

    This is the first time I have bought a car 100% over the internet and it was the absolute best car buying experience I have ever had. The internet...


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    This is the first time I have bought a car 100% over the internet and it was the absolute best car buying experience I have ever had. The internet sales person I worked with Omega, was the best car sales person to work with. He knew exactly what he was doing and made me feel confident in him every step of the way. Omega was knowledgeable, great with follow up and knew when / how to press me when needed. Omega understood my constraints and budget and worked every angle he could to help us reach the common goal. I walked away from the deal 2 x due to my budgetary needs and Omega brought me back in with creative ways to help get the deal done. In the end he got the sale and I have to say that I actually enjoyed the car buying experience. I have always heard of Rusnak's high standards of service, professionalism and quality and I felt every bit of it through the process. In the end Omega and the team drove the car to me, over an hour and a half away, at 10:30pm and we finalized the deal in my living room. When the car arrived it wasn't just another use car, it was immaculate! You can tell that before Rusnak put their plates on it and sold the car they put a ton of energy / effort into making the car as perfect as possible. I've bought used cars with under 30,000 miles several times and whether it was a BMW, Lexus or Jeep I have always been disappointed that the car wasn't even very well cleaned inside or out. My Rusnak car was SPOTLESS. Seeing how well the car was cared for really made me feel comfortable about the deal and finalized a great experience. I'd recommend Rusnak 100% to anyone and feel comfortable that not only this dealership but all the Rusnak's provide the same high level of service. Very impressed and love my new car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Service at Rusnak/Pasadena Audi

    I enjoyed my experience at Rusnak/Pasadena Audi. Excellent service, great advisor Jared, and timely. They washed my car too!


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    I enjoyed my experience at Rusnak/Pasadena Audi. Excellent service, great advisor Jared, and timely. They washed my car too!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Review

    Liked the service and would recommend to others. Henry was very helpful and responsive. I like the loaner service.


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    Liked the service and would recommend to others. Henry was very helpful and responsive. I like the loaner service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Above and beyond
    April 20, 2017

    I haven't had any issues with my car, so I've only brought it for service for recall items. Both times, I received prompt, extremely courteous ser...


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    I haven't had any issues with my car, so I've only brought it for service for recall items. Both times, I received prompt, extremely courteous service. I requested a loaner car both times. Once I got an A4 to borrow while my car was being fixed. The other time, they didn't have any loaners left, so they covered the Enterprise rental for me. Nice touches include a fancy coffee machine that makes lattes and espressos, and pastries from Porto's. They also wash your car for you before returning it. Love Rusnak!

    Does recommend this dealer
    Came in for service or repair

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  • My review

    Wonderful experience. It was easy to get everything I needed in a timely fashion.

    Dealer Response

    Kristy, thank you for your outstanding feedback! I am happy to hear that we were able to work with you in an efficient and timely manner. -Niko D...


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    Wonderful experience. It was easy to get everything I needed in a timely fashion.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kristy, thank you for your outstanding feedback! I am happy to hear that we were able to work with you in an efficient and timely manner. -Niko Dietier Karvunidis, General Manager


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  • Great service

    Great service experience, Thank you Jared and team!

    Dealer Response

    Thank you for your compliments to Jared and our Service department. Thank you for choosing Rusnak/Pasadena Audi. -Niko Dietier Karvunidis, General...


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    Great service experience, Thank you Jared and team!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your compliments to Jared and our Service department. Thank you for choosing Rusnak/Pasadena Audi. -Niko Dietier Karvunidis, General Manager


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  • Low Pressure, High Knowledge
    April 11, 2017

    Leasing the A3 eTron is our first encounter with an electric hybrid. We had a lot of questions, Rick had a lot of answers. He stayed with us throu...

    Rusnak/Pasadena Audi

    Gina, thank you for your great feedback, and for recognizing Rick! I am happy to know that he was able to answer all of your questions, and made ...


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    Leasing the A3 eTron is our first encounter with an electric hybrid. We had a lot of questions, Rick had a lot of answers. He stayed with us through the end, even though it was late, to make sure we drove off the lot with smiles on our faces. Nice team. But we knew that...been there years before. Will be back again.

    Does recommend this dealer
    Rusnak/Pasadena Audi

    Gina, thank you for your great feedback, and for recognizing Rick! I am happy to know that he was able to answer all of your questions, and made sure that you left satisfied with your vehicle and your experience. Thank you for choosing Rusnak/Pasadena Audi! We hope you love your new A3 eTron! -Niko Dietier Karvunidis, General Manager


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  • No Pressure

    Leasing the A3 eTron is our first encounter with an electric hybrid. We had a lot of questions, Rick had a lot of answers. He stayed with us throu...

    Dealer Response

    Gina, thank you for your compliments to Rick, and thank you for choosing Rusnak/Pasadena Audi! I am glad that you were satisfied with your experie...


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    Leasing the A3 eTron is our first encounter with an electric hybrid. We had a lot of questions, Rick had a lot of answers. He stayed with us through the end, even though it was late, to make sure we drove off the lot with smiles on our faces. Nice team. But we knew that...been there years before. Will be back again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gina, thank you for your compliments to Rick, and thank you for choosing Rusnak/Pasadena Audi! I am glad that you were satisfied with your experience. Thank you for choosing Rusnak/Pasadena Audi! Congratulations on your new A3 eTron! -Niko Dietier Karvunidis, General Manager


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  • Thank you Gilbert (Sales)
    April 1, 2017

    Thank you Gilbert, I appreciate all your help helping me choose the right Vehicule & creating A pleasant experience. I appreciate and thank you ...

    Rusnak/Pasadena Audi

    Thank you for the terrific shout out to our team member Gilbert! I am glad that he helped you find an excellent vehicle while providing a great e...


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    Thank you Gilbert, I appreciate all your help helping me choose the right Vehicule & creating A pleasant experience. I appreciate and thank you again for taking the time to help.

    Does recommend this dealer
    Rusnak/Pasadena Audi

    Thank you for the terrific shout out to our team member Gilbert! I am glad that he helped you find an excellent vehicle while providing a great experience. Thank you for choosing Rusnak/Pasadena Audi! -Niko Dietier Karvunidis, General Manager


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  • Always Professional

    Rusnak is always professional and respectful of what I am needing done to my vehicle. My service writer, Vince, listens and gives directive as wh...

    Dealer Response

    Julie, I am happy to hear that you can trust Vince and Rusnak/Pasadena Audi with your vehicle. We appreciate your business and your trust. We look...


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    Rusnak is always professional and respectful of what I am needing done to my vehicle. My service writer, Vince, listens and gives directive as what needs to be done at the time of service, I have always been very pleased with their customer service and workmanship.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Julie, I am happy to hear that you can trust Vince and Rusnak/Pasadena Audi with your vehicle. We appreciate your business and your trust. We look forward to working with you again! -Niko Dietier Karvunidis, General Manager


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