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Reviews

3.5
16 lifetime reviews.
  • Love the customer service and the service dept

    I am a repeat customer to this dealership. I purchased a Sentra there 5 years ago and was very pleased with the sales staff and I also love the se...


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    I am a repeat customer to this dealership. I purchased a Sentra there 5 years ago and was very pleased with the sales staff and I also love the service dept staff. That is a great plus since that is the staff you will be dealing with after your purchase. This time we purchased a Rogue. I don't like the purchasing process as a whole but if you go in with your homework done and know the goal you are trying to achieve, you will be doing yourself a great favor. Know what you are willing to accept and stick to it. Shop around first and educate yourself. Be smart and not arrogant. Rickie was our saleman, he listened to our needs and helped us find a car to help fill our need. Rory in finance explained our paperwork so we clearly understood. I also like that I receive reminder calls about scheduling my maintenance appts. I like Nissan's overall customer service. They are customer oriented.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Keyless entry fob needed a new battery

    after purchasing a vehicle the day before, we discovered that one of the keyless entry fobs needed a battery. Stopped in to sign papers and have ...


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    after purchasing a vehicle the day before, we discovered that one of the keyless entry fobs needed a battery. Stopped in to sign papers and have the battery replaced. the salesman (Ryan) said he needed to generate a work order and it would be in in about 3 days! when asked if he just couldn't do it now, he said no. we could purchase a battery and be reimbursed. Upon leaving, I drove around to the service area and within 5 minutes had the battery replaced. I don't feel like my customer service experience was positive at all. At the very least he could have asked service for the battery rather than upsetting me and making me feel lied to. I do not feel this person is a good example of your customer service standards. At the end of the day, the whole miserable matter, was over a $6 battery. I feel like to save me another trip for a battery he could have checked with service himself and gotten it replaced. Kudos to service! But not to Ryan. Thanks

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • CVT flluid change

    Randy Wright was great to work with to get my CVT fluid changed. He was professional, provided a written estimate by my request prior to doing the...


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    Randy Wright was great to work with to get my CVT fluid changed. He was professional, provided a written estimate by my request prior to doing the work, easy to talk to. The prices for routine maintenance are posted in large print at the service desk and are competitive. I have spoken to every Nissan dealer in AZ to find out what each charges for the CVT change. Earnhardt Nissan was competitive and Randy Wright explained how the tech would do the change.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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