Thank you. Your email has been sent to the dealer.

Reviews

3.1
Average based on 15 reviews
  • Love the customer service and the service dept

    I am a repeat customer to this dealership. I purchased a Sentra there 5 years ago and was very pleased with the sales staff and I also love the se...


    Show Full Review

    I am a repeat customer to this dealership. I purchased a Sentra there 5 years ago and was very pleased with the sales staff and I also love the service dept staff. That is a great plus since that is the staff you will be dealing with after your purchase. This time we purchased a Rogue. I don't like the purchasing process as a whole but if you go in with your homework done and know the goal you are trying to achieve, you will be doing yourself a great favor. Know what you are willing to accept and stick to it. Shop around first and educate yourself. Be smart and not arrogant. Rickie was our saleman, he listened to our needs and helped us find a car to help fill our need. Rory in finance explained our paperwork so we clearly understood. I also like that I receive reminder calls about scheduling my maintenance appts. I like Nissan's overall customer service. They are customer oriented.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • CVT flluid change

    Randy Wright was great to work with to get my CVT fluid changed. He was professional, provided a written estimate by my request prior to doing the...


    Show Full Review

    Randy Wright was great to work with to get my CVT fluid changed. He was professional, provided a written estimate by my request prior to doing the work, easy to talk to. The prices for routine maintenance are posted in large print at the service desk and are competitive. I have spoken to every Nissan dealer in AZ to find out what each charges for the CVT change. Earnhardt Nissan was competitive and Randy Wright explained how the tech would do the change.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Vehicle service not completed when promised

    Made an appointment, days in advance for transmission service, and to have both differentials fluids changed. Dropped vehicle off at 7AM. Time of ...

    Dealer Response

    My name is Gary Prate and I am the Parts and Service Director.I am very sorry for the negative experience you had at Earnhardt Nissan. I value you...


    Show Full Review

    Made an appointment, days in advance for transmission service, and to have both differentials fluids changed. Dropped vehicle off at 7AM. Time of completion was supposed to be around 12 noon. Returned at 1PM, was told they were running behind, eta was now 2:30 according to the service rep. I waited another hour in the waiting room, service rep walked by a few times. Waited till around 2 PM, no sign of my vehicle in the shop. Walked around behind building to see my vehicle had not been touched in 7 hrs. Why did I make an appointment? The service manager didn't even have a legitimate excuse. I saw cars entering and leaving the service shop, but not mine? Got my keys back, and left. I won't be returning for anything less than them paying me back for my time lost, mileage, etc. On my way home I called and left the dealership manager a relatively polite message with my grievance and got no reply. I have absolutely nothing positive to say. Went to another dealership the next morning and was at home with my serviced vehicle by 10 am,

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    My name is Gary Prate and I am the Parts and Service Director.I am very sorry for the negative experience you had at Earnhardt Nissan. I value your feed back and would like the opportunity to discuss this further. Please contact me at 480-324-8871 or e-mail me at garyp@earnhardt.com . I look forward to hearing from you.


    Hide Full Review
Read All Reviews