Reviews

Average Ratings

5.0
797 lifetime reviews.
  • Professionalism and Class

    The associates at Hendrick BMW have always conducted their business with me with the utmost professionalism. When buying a vehicle I was given the...

    Dealer Response

    Thank you for the great review. The entire team at Hendrick BMW is as you stated it focus on our customers. We are glad to hear you had such a gre...


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    The associates at Hendrick BMW have always conducted their business with me with the utmost professionalism. When buying a vehicle I was given the correct balance of information and not pressured into a decision. The service quality and customer focus is top notch too. All the service advisors are courteous, knowledgeable, and results oriented, particularly Saad Mubarak who is one of the top professionals in a multitude of businesses I have encountered. I recommend this dealership highly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the great review. The entire team at Hendrick BMW is as you stated it focus on our customers. We are glad to hear you had such a great experience and continue trusting us with your vehicle purchases and service. We will be sure to let Saad know of your kind words as well.


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  • Fantastic Experience!

    My husband recently took his 2011 BMW in for service and decided to trade it in for a slightly newer vehicle while he was at the Hendricks BMW. We...


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    My husband recently took his 2011 BMW in for service and decided to trade it in for a slightly newer vehicle while he was at the Hendricks BMW. We usually work with Brian, but he was out of the office. In his place, we were referred to Jeff Shinn, who did a phenomenal job of picking up the slack! Not only did he work for hours with my husband to get to a price point that we were both comfortable with, but he was very well organized when we went in to complete the documentation and even had BMW goodies ready for us! He was clearly quite knowledgeable on the process and had a comprehensive understanding of the BMW offering, as well as financing options. Overall, the service was impeccable! We will be sure to visit this dealership again for our next upgrade. Thanks again Jeff and Hendricks BMW!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent product knowledge

    When purchasing a vechicle can be a bad experience or an excellent experience. I had an excellent experience. Our BMW consultant Thomas Birdshall ...


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    When purchasing a vechicle can be a bad experience or an excellent experience. I had an excellent experience. Our BMW consultant Thomas Birdshall went above and beyond to assist my wife and I with our BMW purchase . Thomas listen to our wish list for our BMW and he delivered . When we first met Thomas I told my wife I wanted to purchase a car from him .Thomas has excellent product knowledge the upmost professionalism and he goes above and beyond to make sure that our car purchase was going to be easy. What I really liked about Thomas was his product knowledge and his honesty when asking questions about different types of BMWs . I did not want to have a car salesman sell me a car. I wanted a BMW consultant to assist me in purchasing our car and this person is Thomas Birdshall. If you are in the market for a used BMW or just one product information about BMWs contact Thomas. All the staff at Hendrick BMW have the upmost professionalism and care about their customers to make sure that all concerns are addressed in a timely manner .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent service extreme professionalism

    I was extremely happy with the buying process of buying a pre certified bmw Thomas Birdsall and Jhoda Edquist where awesome Once I determined the...


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    I was extremely happy with the buying process of buying a pre certified bmw Thomas Birdsall and Jhoda Edquist where awesome Once I determined the perfect bmw, they tracked one down for me, and a few days later drove it off the lot 5 star review

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bought a 7 series BMW

    Jeff did a great job, very attentive and honest. I have known Jeff a long time and it was a pleasure doing business with him.


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    Jeff did a great job, very attentive and honest. I have known Jeff a long time and it was a pleasure doing business with him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Thomas Birdsall

    The car buying process was outstanding, Thomas Birdsall and staff provided everything we needed to purchase our automobile. I would high recomm...


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    The car buying process was outstanding, Thomas Birdsall and staff provided everything we needed to purchase our automobile. I would high recommend them to everyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very Professional

    Thomas wasn't pushy, not the typical "used car salesman". He kept me informed by email of car features and price changes. He was quick. I wasn't...


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    Thomas wasn't pushy, not the typical "used car salesman". He kept me informed by email of car features and price changes. He was quick. I wasn't there all day like car purchases in the past. Ask for Thomas when you shop at Hendrick BMW - Certified Pre-owned.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Carla P Smith

    Jeff Shinn was very helpful with everything! He made the process of trading and buying as painless as possible. Jeff made sure we were aware of e...


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    Jeff Shinn was very helpful with everything! He made the process of trading and buying as painless as possible. Jeff made sure we were aware of everything going on and how he could help us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Nothing but positive things to say

    I worked with Thomas and had a great experience while shopping for a 135. Thomas, and everyone else at Hendrick BMW, was knowledgeable, profession...


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    I worked with Thomas and had a great experience while shopping for a 135. Thomas, and everyone else at Hendrick BMW, was knowledgeable, professional, and transparent. Though I ended up not moving forward with the purchase, I highly recommend the dealer and would shop here again in the future.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Nice experience

    Thomas King was a great salesman. He worked with us to insure we were completely satisfied with our car during and after the purchase. The experie...


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    Thomas King was a great salesman. He worked with us to insure we were completely satisfied with our car during and after the purchase. The experience was great!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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