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Reviews

Average Ratings

5.0
711 lifetime reviews.
  • Professionalism and Class

    The associates at Hendrick BMW have always conducted their business with me with the utmost professionalism. When buying a vehicle I was given the...

    Dealer Response

    Thank you for the great review. The entire team at Hendrick BMW is as you stated it focus on our customers. We are glad to hear you had such a gre...


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    The associates at Hendrick BMW have always conducted their business with me with the utmost professionalism. When buying a vehicle I was given the correct balance of information and not pressured into a decision. The service quality and customer focus is top notch too. All the service advisors are courteous, knowledgeable, and results oriented, particularly Saad Mubarak who is one of the top professionals in a multitude of businesses I have encountered. I recommend this dealership highly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review. The entire team at Hendrick BMW is as you stated it focus on our customers. We are glad to hear you had such a great experience and continue trusting us with your vehicle purchases and service. We will be sure to let Saad know of your kind words as well.


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  • BMW 650 i

    An excellent experience with michael Dugan. He worked extremely hard to get me a good deal. All is good with the 650i.


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    An excellent experience with michael Dugan. He worked extremely hard to get me a good deal. All is good with the 650i.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • An Excellent Experience at Hendrick BMW

    We just bought an extremely nice, certified pre-owned BMW X3 from Jeff Shinn. He knew just what we wanted in the car and found the right one for u...


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    We just bought an extremely nice, certified pre-owned BMW X3 from Jeff Shinn. He knew just what we wanted in the car and found the right one for us quickly. He knows the cars and the market. We have bought from Jeff before. Hendrick BMW provides a great product and a great buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fantastic White glove Service!!

    What a great place to buy a car- It was hand and foot service from the minute i walked into the door to the moment I left- and guess what? The ser...


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    What a great place to buy a car- It was hand and foot service from the minute i walked into the door to the moment I left- and guess what? The service never stops- I have had the best followups and hands on experience- what a fabulous place that is run like a well oiled machine- Micheal and his staff could not have made my transition into a new vehicle more seamless- thank you!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great car buying experience at Hendrick BMW NC !!

    Had great experience with my sales person , Michael Dugan at Hendrick BMW in Charlotte, NC area. He was easy to deal with, extremely courteous a...


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    Had great experience with my sales person , Michael Dugan at Hendrick BMW in Charlotte, NC area. He was easy to deal with, extremely courteous and knowledgable. Enjoyed working with him every step of the way in purchasing my new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Quality Customer service

    Alan Groseclose and team were great at Hendrick BMW. Even though I knew exactly what I we looking for, I appreciated how personable Alan was. Than...

    Dealer Response

    Chris, thank you for the kind review! We appreciate your business and value your opinion.


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    Alan Groseclose and team were great at Hendrick BMW. Even though I knew exactly what I we looking for, I appreciated how personable Alan was. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chris, thank you for the kind review! We appreciate your business and value your opinion.


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  • Magificent

    Jeff Shinn is the best!!!! We have bought 5 BMW's from Jeff and I would not deal with anyone else. He always listens to all my requests and goes o...

    Dealer Response

    Thank you for taking the time out of your day and giving the pre-owned team at Hendrick BMW such a great review. Thank you as well for continuousl...


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    Jeff Shinn is the best!!!! We have bought 5 BMW's from Jeff and I would not deal with anyone else. He always listens to all my requests and goes out of his way to make me happy. Can't say enough good things about Jeff or the experience as a whole. I would highly recommend BMW certified pre-owned for the value for the money and if you want a salesperson who is courteous, experienced, and will go out of his way to meet your needs go to Jeff Shinn.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day and giving the pre-owned team at Hendrick BMW such a great review. Thank you as well for continuously giving us an opportunity to earn your business, we look forward to assisting you in the future with all your vehicular needs.


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  • Great Buying Experience

    Purchased a used BMW X3 from Frank King at Hendrick BMW. The entire process from test drive to vehicle delivery was one of the best buying experi...

    Dealer Response

    Thank you so much for the kind review. We are always so glad to hear when someone leaves our dealership happy. I'll be sure to let Frank know he d...


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    Purchased a used BMW X3 from Frank King at Hendrick BMW. The entire process from test drive to vehicle delivery was one of the best buying experiences I have had. Frank was fantastic to work with and I would highly recommend him to anyone looking for a new or used BMW.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind review. We are always so glad to hear when someone leaves our dealership happy. I'll be sure to let Frank know he did a great job! Thank you again and please don't hesitate to let us help you with any further vehicle needs.


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  • Love my X3!

    Kicking tires? Best car buying experience ever! See Frank King - Hendrick BMW, Independence Blvd, Charlotte, NC. Actually alll personel I dealt...

    Dealer Response

    That is so great to hear. Thank you for such a kind review. We are always here to help!


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    Kicking tires? Best car buying experience ever! See Frank King - Hendrick BMW, Independence Blvd, Charlotte, NC. Actually alll personel I dealt with were professiaonl and accommodating! Love my X3!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That is so great to hear. Thank you for such a kind review. We are always here to help!


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  • Great Car Buying Experience

    Two weeks ago we found the car we had been looking for, for months , on Hendricks website. I immediately called and talked to Frank King about th...

    Dealer Response

    Thank you for trusting the team at Hendrick BMW with your BMW purchase. We are pleased to hear that you had such a great experience in our Pre-own...


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    Two weeks ago we found the car we had been looking for, for months , on Hendricks website. I immediately called and talked to Frank King about the vehicle and he was able to answer all my questions right then and was able to send all the info I needed, before I made the 2 hour trip from SC the next day to actually see the car. We test drove it and bought it on the spot. This was the quickest and easiest car purchase we have ever made. We had to complete some paperwork through the mail since the car was still going through the certification process when we went up to see it, and Frank was on top of it all and the whole process couldn't run any smoother. We couldn't be happier with our new car, purchasing it with Hendrick's BMW and working with Frank King.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for trusting the team at Hendrick BMW with your BMW purchase. We are pleased to hear that you had such a great experience in our Pre-owned department and with Frank. Thank you again for giving us an opportunity to earn your business and for the kind review.


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