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Reviews

Average Ratings

5.0
610 lifetime reviews.
  • Professionalism and Class

    The associates at Hendrick BMW have always conducted their business with me with the utmost professionalism. When buying a vehicle I was given the...

    Dealer Response

    Thank you for the great review. The entire team at Hendrick BMW is as you stated it focus on our customers. We are glad to hear you had such a gre...


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    The associates at Hendrick BMW have always conducted their business with me with the utmost professionalism. When buying a vehicle I was given the correct balance of information and not pressured into a decision. The service quality and customer focus is top notch too. All the service advisors are courteous, knowledgeable, and results oriented, particularly Saad Mubarak who is one of the top professionals in a multitude of businesses I have encountered. I recommend this dealership highly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review. The entire team at Hendrick BMW is as you stated it focus on our customers. We are glad to hear you had such a great experience and continue trusting us with your vehicle purchases and service. We will be sure to let Saad know of your kind words as well.


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  • Brian Barry Excellent Asset For Hendrick BMW

    Brian Barry customer service was increadable. He answered every question and I never felt like I was being rush. Anytime I had a question he woul...


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    Brian Barry customer service was increadable. He answered every question and I never felt like I was being rush. Anytime I had a question he would call me back and text me. Hendrick BMW should be proud to have Brian on their team. Unbelievable customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Thank you, Brian Barry at Hendrick BMW

    Brian Barry is an excellent asset to the BMW family at Hendrick BMW Preowned. He was so helpful and made us feel appreciated. We feel like we have...


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    Brian Barry is an excellent asset to the BMW family at Hendrick BMW Preowned. He was so helpful and made us feel appreciated. We feel like we have a new friend. Will recommend this dealership in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Brian Barry Client Advisor

    Let me begin by saying prior to walking into HBMW I visited 2 other dealerships in the area and was never addressed by any employee. However, as s...

    Dealer Response

    Thank you so much for taking the time to share your experience about Hendrick BMW. We do our best to make the car buying experience as flawless an...


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    Let me begin by saying prior to walking into HBMW I visited 2 other dealerships in the area and was never addressed by any employee. However, as soon as a male walked through the door he was approached as I stood there ignored. That was NOT the case at HBMW, as soon as I walked into HBMW Brian asked if he could assist me in anyway. He was very helpful and willing to spend time helping me locate the car that I felt was most right for my needs and my personal preferences. Once we found the right car there was a wait for delivery, certification etc. Brian and everyone at HBMW kept me up to speed daily regarding the process They were very accommodating and patient with me whenever I was slightly impatient waiting for the car. I highly recommend this knowledgeable, friendly and helpful staff. (Not to mention that they actually respect and acknowledge female buyers!)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your experience about Hendrick BMW. We do our best to make the car buying experience as flawless and easy as possible, and value every guest. I'll be sure to let Brian know how pleased you are. Please do not hesitate to contact us for any future car needs.


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  • Hilee Taylor / Hendrick BMW

    Just would like to thank Hilee Taylor at Hendrick BMW for making both my wife and I feel right at home when purchasing our 2011 Honda Pilot, you w...

    Dealer Response

    Brian, that is so great to hear. Thank you for such a kind review. We are always here to help!


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    Just would like to thank Hilee Taylor at Hendrick BMW for making both my wife and I feel right at home when purchasing our 2011 Honda Pilot, you won't find a more professional and curtious person truly enjoyed him and how hard he worked for us on our purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brian, that is so great to hear. Thank you for such a kind review. We are always here to help!


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  • Brian Barry Client Advisor

    Brian was tremendous in every dimension. He was polite, courteous, knowledgeable, and promised to follow up on some details after the sale which I...

    Dealer Response

    So pleased to hear what a great experience you had with Brian. If you have any further questions or needs please do not hesitate to contact us. Th...


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    Brian was tremendous in every dimension. He was polite, courteous, knowledgeable, and promised to follow up on some details after the sale which I have no doubt he will. He was particularly good at explaining the various warranty coverages. Exceptional best describes the service. I have no reservations about working with him in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    So pleased to hear what a great experience you had with Brian. If you have any further questions or needs please do not hesitate to contact us. Thank you for the nice review and the opportunity to earn your business.


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  • quality service

    Brian and Travis were great to deal with and we were able to come to an agreement when we started a fair distance apart. Joe Mc

    Dealer Response

    Thank you for taking the time to gives us your feedback! So glad our team could help.


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    Brian and Travis were great to deal with and we were able to come to an agreement when we started a fair distance apart. Joe Mc

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to gives us your feedback! So glad our team could help.


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  • Awesome buying experience

    Jeff Shinn our sale associate was extremely helpful. There was absolutely NO pressure sales tactics. The entire team were professional and went ab...

    Dealer Response

    Fantastic! So happy to hear how helpful Jeff was. Please do not hesitate to contact us with any further questions or concerns. We are always here ...


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    Jeff Shinn our sale associate was extremely helpful. There was absolutely NO pressure sales tactics. The entire team were professional and went above n beyond to ensure our buying experience was great. I love Hendricks BMW

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fantastic! So happy to hear how helpful Jeff was. Please do not hesitate to contact us with any further questions or concerns. We are always here to help!


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  • Review follow up

    Wanted to follow up my earlier review to include a comment about Jeff Shinn my sales rep. Jeff was great to work with and made sure that my needs...

    Dealer Response

    Thank you for letting us know!


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    Wanted to follow up my earlier review to include a comment about Jeff Shinn my sales rep. Jeff was great to work with and made sure that my needs were met.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting us know!


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  • Great car buying experience

    I have purchased a number of high end vehicles so I am familiar with the process. I specifically went to Hendrick BMW because of the great service...

    Dealer Response

    Thank you for trusting the team at Hendrick BMW with your purchase and for giving us an opportunity to earn your business. Please let us know if t...


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    I have purchased a number of high end vehicles so I am familiar with the process. I specifically went to Hendrick BMW because of the great service after the sale experience I have had with their other dealers. The buying process was great even after I was late for my appointment. No pressure just a lot of great information on the vehicles I was interested in buying. Got a great deal on a 650i and couldn't be happier.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for trusting the team at Hendrick BMW with your purchase and for giving us an opportunity to earn your business. Please let us know if there is anything else we can do for you.


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