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Reviews

Average Ratings

5.0
543 lifetime reviews.
  • Professionalism and Class

    The associates at Hendrick BMW have always conducted their business with me with the utmost professionalism. When buying a vehicle I was given the...

    Dealer Response

    Thank you for the great review. The entire team at Hendrick BMW is as you stated it focus on our customers. We are glad to hear you had such a gre...


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    The associates at Hendrick BMW have always conducted their business with me with the utmost professionalism. When buying a vehicle I was given the correct balance of information and not pressured into a decision. The service quality and customer focus is top notch too. All the service advisors are courteous, knowledgeable, and results oriented, particularly Saad Mubarak who is one of the top professionals in a multitude of businesses I have encountered. I recommend this dealership highly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review. The entire team at Hendrick BMW is as you stated it focus on our customers. We are glad to hear you had such a great experience and continue trusting us with your vehicle purchases and service. We will be sure to let Saad know of your kind words as well.


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  • Michael Dugan at Hendricks BMW is the best!!!

    Michael, Kyle, Ebonie and Dante provided the easiest and most impressive car buying experience. The knowledge and continued service has sold me ...


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    Michael, Kyle, Ebonie and Dante provided the easiest and most impressive car buying experience. The knowledge and continued service has sold me on purchasing BMWs for life. Love the genius program and the personal touches. Many thanks I love my new X3

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Experience

    Had a very positive experience leasing a new 5-series through Michael Dugan. Michael was very responsive to my numerous emails and inquiries and u...


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    Had a very positive experience leasing a new 5-series through Michael Dugan. Michael was very responsive to my numerous emails and inquiries and ultimately we negotiated a great deal. Having the "geniuses" walk me through setting up all of the technology and customization in the car was very helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • BMW Purchase

    Frank King is very effective at identifying the customer's needs and then meeting those needs with Hendrick products. He earns trust and makes ...

    Dealer Response

    Bill, thank you for the kind review! We appreciate your business and value your opinion.


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    Frank King is very effective at identifying the customer's needs and then meeting those needs with Hendrick products. He earns trust and makes car-buying a pleasant experience. I recommend him highly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bill, thank you for the kind review! We appreciate your business and value your opinion.


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  • Great experience!

    Frank King was so easy to work with. He introduced us to BMW and we truly appreciated his knowledge and guidance throughout our buying experience....

    Dealer Response

    Fantastic! So happy to hear how helpful Frank was. Please do not hesitate to contact us with any further questions or concerns. We are always here...


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    Frank King was so easy to work with. He introduced us to BMW and we truly appreciated his knowledge and guidance throughout our buying experience. Hendrick BMW takes great care of their customers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fantastic! So happy to hear how helpful Frank was. Please do not hesitate to contact us with any further questions or concerns. We are always here to help!


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  • Excellent overall experience. Highly recommend.

    We had a very good experience purchasing a car from this dealership. I highly recommend the dealer and particularly Frank King, who sold us a BMW ...

    Dealer Response

    Jay & Ashley, that is so great to hear. Thank you for such a kind review. We are always here to help!


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    We had a very good experience purchasing a car from this dealership. I highly recommend the dealer and particularly Frank King, who sold us a BMW and made the process very simple. He quickly identified what we wanted, and unlike most salesmen, he didn't try to talk us into buying a vehicle that wasn't perfect for us. He took the time to help us find the right one. Buying a car can sometimes be unpleasant, but Frank made the process enjoyable by being up front and honest, straight to the point. He also made sure we understood all features of the vehicle that would be important to us, and then followed up as promised.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jay & Ashley, that is so great to hear. Thank you for such a kind review. We are always here to help!


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  • Effortless Transaction

    We recently leased a 2017 BMW 230i and had the pleasure of working with Michael Dugan. We sincerely appreciate his attention to our needs as we w...

    Dealer Response

    Donna, thank you for taking the time to gives us your feedback! So glad Michael was a great help.


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    We recently leased a 2017 BMW 230i and had the pleasure of working with Michael Dugan. We sincerely appreciate his attention to our needs as we went back and forth on options and available inventory. In the end, he got us exactly what we wanted and worked hard in getting us a lease price that fit our budget. He has followed up twice to ensure we had not further questions. I would highly recommend Michael to anyone interested in purchasing or leasing.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donna, thank you for taking the time to gives us your feedback! So glad Michael was a great help.


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  • Great Experience

    My wife and I stopped in to Hendrick BWM last Saturday to look at a Certified 2016 X5. The process could not have been more stress-free or even e...

    Dealer Response

    Thank you so much for taking the time to share your experience about Hendrick BMW and Frank. We do our best to make the car buying experience as f...


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    My wife and I stopped in to Hendrick BWM last Saturday to look at a Certified 2016 X5. The process could not have been more stress-free or even enjoyable due to our salesperson, Frank King. Frank made my wife feel comfortable taking us for a test drive, explaining the great features of the vehicle while arranging to have our trade in evaluated. We came back, discussed the numbers. The vehicle price was honestly priced thousands less than KBB and any comparable I could find online; and the trade in value was exactly what I thought it would be. There was no need to get into a silly price battle. The deal was very fair and the warranty and full service made it a no brainer. If you are considering a certified pre-owned BMW, do yourself a favor and call Frank King.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your experience about Hendrick BMW and Frank. We do our best to make the car buying experience as flawless and easy as possible. I'll be sure to let Frank know how pleased you are. Please do not hesitate to contact us for any future car needs.


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  • Outstanding Experience

    My fiance and I recently purchased an X5 from Jason Field, he was extremely laid back and attentive. We are purchasing the X5 because we plan on s...

    Dealer Response

    Fantastic! So happy to hear how helpful our Jason was. Please do not hesitate to contact us with any further questions or concerns. We are always ...


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    My fiance and I recently purchased an X5 from Jason Field, he was extremely laid back and attentive. We are purchasing the X5 because we plan on starting a family soon and Jason was great in understanding and offering solutions to our concerns. Job well done. Thank you Jason

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fantastic! So happy to hear how helpful our Jason was. Please do not hesitate to contact us with any further questions or concerns. We are always here to help!


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  • Fantastic Experience!

    As a first time car buyer I didn't really know what to expect from the process, but upon walking into BMW pre-owned Frank King and David Livingsto...

    Dealer Response

    Max, thank you for the kind words about your purchase experience at Hendrick BMW! We hope that in the future we can help you with all of your car ...


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    As a first time car buyer I didn't really know what to expect from the process, but upon walking into BMW pre-owned Frank King and David Livingston made me feel right at home. With their professionalism and easy going demeanor's they made the process both easy and enjoyable. I would highly recommend anyone looking for a new car to swing by BWM pre-owned and ask for Frank.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Max, thank you for the kind words about your purchase experience at Hendrick BMW! We hope that in the future we can help you with all of your car needs.


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