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Reviews

Average Ratings

4.0
326 lifetime reviews. Includes reviews of Rosenthal Fairfax Honda from DealerRater.com
  • Buy new car

    Thank you for the sale rep Brian Lee.. He was good!!!!!

    Dealer Response

    Ryan, Thank for leaving us a 5-star review and mentioning Brian as a good sales rep! Best, Rosenthal Fairfax Honda


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    Thank you for the sale rep Brian Lee.. He was good!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ryan, Thank for leaving us a 5-star review and mentioning Brian as a good sales rep! Best, Rosenthal Fairfax Honda


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  • Awesome Experience!
    April 17, 2017

    I had a wonderful experience in my trade in and purchase of my new car. I started with Jesse Colunga who contacted me right away. I was not abl...


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    I had a wonderful experience in my trade in and purchase of my new car. I started with Jesse Colunga who contacted me right away. I was not able to visit that same day. Jesse was not available the following day but had Henry to assist me. Henry was awesome, pleasant, friendly, easy to work with, not to mention patient. Henry along with management and Chris in finance worked with me and my busy schedule. Im loving my car and would recommend Fairfax Honda and Henry to family and friends.

    Does recommend this dealer

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  • Run as fast as you can!
    March 31, 2017

    My son purchased a used car. Advertised one owner all service records they had inspected the vehicle. Car lasted under 30 days and approx. 500 m...


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    My son purchased a used car. Advertised one owner all service records they had inspected the vehicle. Car lasted under 30 days and approx. 500 miles. Their answer, oh well. Pretty pitiful. After a little digging I found records showing the motor had been worked on prior. The same place that Fairfax Honda had recalls done. If I could find out after the fact how did they not know before the fact? Slimy! Stay away...run as fast as you can. You would be better off buying from someone on the side of the street!!!!

    Does not recommend this dealer

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  • Love my car I bought from them!
    March 26, 2017

    We took a plane from Indiana to buy a car, 2011 volvo c70, we found on line from them. Roger, the salesman we were dealing with met us at the airp...


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    We took a plane from Indiana to buy a car, 2011 volvo c70, we found on line from them. Roger, the salesman we were dealing with met us at the airport and took us to get the car. The car was everything they said it was and I couln't be more pleased, they had it clean and full of gas. I feel Roger went way beyond great servious to make us happy. Not only did we get a great car but Ivan, another sales person recommended a great place for us to eat, as we knew nothing about the area. So we not only got great servious and a great car but an awesome place to go eat called Rockland bbq. I would highly recommend Fairfax honda to anyone searching for a new or used car. Be sure to talk to Roger and/or Ivan. The servious is awesome!

    Does recommend this dealer

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  • I kind of felt bullied by the salesman

    We were shopping for a used 2015 Honda Fit at Rosenthal Fairfax Honda. They were good until we sat down to negotiate the price. The car had a scra...


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    We were shopping for a used 2015 Honda Fit at Rosenthal Fairfax Honda. They were good until we sat down to negotiate the price. The car had a scratch and a dent on the bumper, so we thought that it would be reasonable to have a discount on the final price. The salesman then became very dismissive and would burst out laughing at some of my concerns/inquiries. He was kind of rushing us through the process under the claim that the person sitting at the table right next to us was also interested in the same car (he actually made sure to say a loud and clear "congratulations!" to the person as soon as we turned our backs to leave...such a childish and bully move!). I showed my concern about the year of the car and that I would probably prefer having a newer model, but he never offered to show me any other cars. I absolutely felt like he didn't value my business at all, and the entire "I have too much business I don't need your money" attitude was too much to bear. At the end he pretty much said that if we didn't buy the car, someone else would, and that there's plenty of other dealerships to look at. And he couldn't be more right: we got a brand new Honda Fit 2017 somewhere else immediately after we left - which we could totally have bought it right there with him, had he played his cards right and showed a better attitude. We were a pretty easy sale, but the salesguy seemed more interested in talking big game rather than focusing on customer service.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • dont believe what they say...
    February 2, 2017

    wanted to lease a car, and all we got were empty promises. Calls don't get returned. For the few dollar you might save, it would be well worth goi...


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    wanted to lease a car, and all we got were empty promises. Calls don't get returned. For the few dollar you might save, it would be well worth going to another dealer

    Does not recommend this dealer

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  • Does Customer Loyalty mean nothing?
    January 3, 2017

    Our family had purchased 4 vehicles from this location in the last 12 years (most recent being with David B in October which was a very pleasant e...


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    Our family had purchased 4 vehicles from this location in the last 12 years (most recent being with David B in October which was a very pleasant experience) and we were well on our way to purchase the 5th (which i???m guessing is what you are referencing). When i was at the location, i had a relatively young sales person (who told me he had been in the industry for 3 years) approach me as a salesperson. They said if we could work out the price, would i purchase the vehicle that day, i said yes. Now think about this, you have someone who is ready & willing to purchase a car (negotiation time)???heres where they made the biggest blunder a sales person in the car industry can make (never let them leave the lot). I gave an offer and while it was low, they notified me they would talk to their manager (i believe the name was June? maybe, started with a J), came back shook my hand and said ???sorry, we couldn???t earn your business that day.??? I???m not going to disclose the offer or anything along those lines, but i will say this...i went to your sister dealership in Landmark and got the EXACT SAME DEAL (i could have gotten an even cheaper deal, but was determined to prove a point to Your dealership). I walked out with a new vehicle (Honda Pilot) last week, 2500 under list price PLUS a huge reduction in the maintenance, service, 3-4-1, etc. So in short, because of this individual & whomever he spoke to in order to work out a deal (guessing the sales manager), you lost my families business (probably for good from a sales standpoint???if it wasn???t so convenient, i wouldn???t even use your servicing department). I???ve lived across the street from the Fairfax dealership for about 27 years from now???i got my first new car there (2005), my wife (2016), my fathers (2011), and my sisters (2004)???i felt extremely gutted that i would be just walked out of the showroom because i didn???t want to waste hours and hours haggling (to save time for Honda and myself) to get what i wanted anyways. I guess you guys are selling enough cars that you don???t even want to provide a 4-time existing customer a counter-offer. Just simply unbelievable. Having said that, lets see what your branch does to earn back business of committed & loyal customers. As of right now, i do not anticipate that i will ever visit your sales department again for the purchase of a vehicle.

    Does not recommend this dealer

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  • They have CONARTISTS WORKING HERE DO NOT BUY FROM THEM
    November 14, 2016

    They will break you dont and make you wait til you just get sucked in to their sleezy acts. Out the door price wasnt the one we talked about. They...


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    They will break you dont and make you wait til you just get sucked in to their sleezy acts. Out the door price wasnt the one we talked about. They added 3k on top of the loan with out letting you know. They do it so sleek you wont even know until you get home. I got the finance person ryan with all his family pics on display so you would think his a good family man. But will sell you, correction not sell will fool you into getting the platinum warranty. And purposely put mospell your email wrong so you wont get the survey so you wont give them a bad review. DONT BUY FROM THIS CONARTISTS YOUVE BEEN WARNED

    Does not recommend this dealer

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  • Dishonest Dealership!!
    October 26, 2016

    After confirming with salesman Ahmad Hassan that they actually had 2017 Hrv w/navi on the lot for purchase, once I arrived I was shuffled between ...


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    After confirming with salesman Ahmad Hassan that they actually had 2017 Hrv w/navi on the lot for purchase, once I arrived I was shuffled between salesmen and sales managers trying to get me to lease the 2017 or buy the 2016 model. They attempted to grossly low ball the trade-in of my 2015 CRV Touring. The sleazy icing on the cake was after reading all the preliminary paperwork they provided the actual contract was to buy a 2016 model. There is no "buyers remorse" or "cool down" period for car purchases. If I had signed the paperwork I would have had no recourse than to take the 2016.. They told me it was an "honest" mistake. How is that possible when they had to finally admit that they didn't actually have the car I was supposed to be buying at the dealership but would get it from another local dealer? They keep you there for hours hoping you will be too tired to notice their "honest mistakes". Fairfax/Rosenthal Honda goes beyond the typical games dealerships play and appear to border on criminal practices.

    Does not recommend this dealer

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  • Great experience
    October 24, 2016

    Evan Harris was super helpful and worked efficiently so that I can ride my new used car out. The process was easy and smooth. I definitely recomm...


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    Evan Harris was super helpful and worked efficiently so that I can ride my new used car out. The process was easy and smooth. I definitely recommend this place. The office area was also spacious and unlike the Honda at Tysons (never go there), they had coffee, hot chocolate, and refreshments for the potential customers.

    Does recommend this dealer

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