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Reviews

Average Ratings

4.8
278 lifetime reviews. Includes reviews of Lexus of Northborough from DealerRater.com
  • SHOPPING FOR NEW, USED AND REPAIR/SERVICE GX470

    I will give them 10 out of 10 of shopping for new, used, and service/repair. excellent facility with their friendly Staff, please just don't buy m...

    Dealer Response

    Thank you for taking the time to write a review for us! We are pleased to hear that you enjoyed your experience with our dealership and that our ...


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    I will give them 10 out of 10 of shopping for new, used, and service/repair. excellent facility with their friendly Staff, please just don't buy my saying, just visit them, particularly on Saturday's and you'll enjoy their special BBQ (barbecue} as well.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a review for us! We are pleased to hear that you enjoyed your experience with our dealership and that our staff was courteous. We appreciate your recommendation and hope to do business with you in the future. Be sure to check us out online on our Facebook and Twitter for exclusive updates and deals. Mary Leach, Customer Relations | mleach@lexusofnorthborough.com


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  • Best of the best!
    June 1, 2017

    I bought my first Lexus in 2010. It was the 460( I think Sl ). Loved that car. The salesman, Scott was very professional. In 2015, I traded that c...

    Lexus of Northborough

    Thank you for the great review! I am happy that Scott and Fred were professional and knowledgeable during your purchased visit. Don't hesitate to ...


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    I bought my first Lexus in 2010. It was the 460( I think Sl ). Loved that car. The salesman, Scott was very professional. In 2015, I traded that car for the smaller ES 350. I love that car! In 2016 I traded a 2001 mercedez for the 200NXT. Love it. With every sale I experienced professionalism with everyone I had to deal with. The last salesperson was Fred K. He was very experienced and knowledgeable. I have enjoyed driving my cars very much with no problems at all. I would tell anyone to get a Lexus!

    Does recommend this dealer
    Lexus of Northborough

    Thank you for the great review! I am happy that Scott and Fred were professional and knowledgeable during your purchased visit. Don't hesitate to contact us if there is anything else we can do for you. Best Regards, Patricia Shea - Customer Relations pshea@lexusofnorthborough.com


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  • Purchased RC 350

    It would be one thing to say the car is incredible but the service is on a whole different level. They will take care of you and make the purchase...


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    It would be one thing to say the car is incredible but the service is on a whole different level. They will take care of you and make the purchase experience like no other. The waiting area couldn't be better. I went in there to get my sticker and they washed and vacuumed my car because it was a little dirty.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Unbelievable Experience
    March 4, 2017

    I've NEVER been in a car dealership that I actually enjoyed the experience. My husband and I went to all different types of dealerships and told ...


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    I've NEVER been in a car dealership that I actually enjoyed the experience. My husband and I went to all different types of dealerships and told them we were just there to look and feel. We originally met with Darryl who was a wealth of knowledge regarding their products, and the Manager Chuck Hadad. We test drove a 2016 RX350. We then asked about the difference in price of the 2017. We totally fell in love with one, the outside and inside colors and the premium package. We left knowing a lot about a car we were unfamiliar with. We were never hounded. We called and gave Darryl a deposit just to hold till we could get back there. Make a long story short....We bought it! No fuss no muss. Every person we dealt with was unbelievable! When picking up the car we were with Joe D'Ambra who went over every inch of the car with us. Another test drive, hooked up my cell phone, had them put auto start on the fob, etc. You name it, he did it! David Camirand took care of all the finance end and explained everything you need to know for maintenance. An unbelievable experience and superb in every which way in product knowledge, customer satisfaction, and above all respect for the consumer. We felt leaving we made a lot of new friends!

    Does recommend this dealer

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  • Excellent all around
    February 2, 2017

    We happened upon this dealership as our family lives is marlborough, ma. Darryll was our sales person and he was excellent!!!! The staff is also e...

    Lexus of Northborough

    Thank you for the feedback! We are happy to hear of your positive experience at Lexus Of Northborough, and we are grateful you chose us for your a...


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    We happened upon this dealership as our family lives is marlborough, ma. Darryll was our sales person and he was excellent!!!! The staff is also excellent ! All very professional, dressed in suits and very knowledgeable of Lexus ! We believe we were in the right place at the right time !

    Does recommend this dealer
    Lexus of Northborough

    Thank you for the feedback! We are happy to hear of your positive experience at Lexus Of Northborough, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Kind regards, Patricia Shea - Customer Relations pshea@lexusofnorthborough.com


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  • Darryl Newman - Incredible Salesperson
    January 31, 2017

    Darryl provided me with a flawless experience at Lexus of Northboro. I couldn't be happier with my purchase and will absolutely recommend Darryl ...

    Lexus of Northborough

    We appreciate you taking the time to leave us a great review! We are pleased to hear Darryl did a great job in assisting you in your purchase. If ...


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    Darryl provided me with a flawless experience at Lexus of Northboro. I couldn't be happier with my purchase and will absolutely recommend Darryl to my friends and family.

    Does recommend this dealer
    Lexus of Northborough

    We appreciate you taking the time to leave us a great review! We are pleased to hear Darryl did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Warm regards, Patricia Shea - Customer Relations pshea@lexusofnorthborough.com


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  • Fabulous buying experience
    January 23, 2017

    I started my vehicle search online and spoke with Andrew Wheeler, Internet Sales Manager. Andrew was more than helpful; he listened to what I was...

    Lexus of Northborough

    Thank you for your review and for choosing our dealership. I'm happy that you enjoyed your purchase experience and I'm looking forward to having y...


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    I started my vehicle search online and spoke with Andrew Wheeler, Internet Sales Manager. Andrew was more than helpful; he listened to what I was looking for, answered all of my questions, and then suggested several vehicles. Andrew communicated with me various times throughout the weeks I searched for a car, informing me of various deals. Never once did I feel pressured into buying or leasing from Lexus of Northborough. In fact, Andrew suggested I look around and see if a better deal was out there. When I visited Lexus of Northborough, I was greeted very pleasantly by front desk staff. I met with Andrew who introduced me to Joe D???Ambra, Certified Sales Consultant. Joe was incredibly knowledgeable about the IS 300 that we took for a test drive. He explained all the features, inside and out and answered all of my questions. When I decided to purchase the vehicle, Joe helped expedite the paperwork and before I knew it I was sitting with the Financial Services Director, Kevin McCale. Kevin made the actual purchasing process quick and painless. And just like that I was the proud owner of a new vehicle! When I returned to pick the car up the next day, again I couldn???t have asked for better service. Andrew and Joe both were there to answer my last minute questions. Joe brought me out to the car to show me more interior features and set me up with access to my phone, music and to the Lexus remote app. Even though this required several phone calls, Joe was patient and stayed with me until the set up process was complete. I cannot say enough good things about the staff of Lexus of Northborough. From all areas ??? front desk to financial to sales ??? Andrew, Joe, and Kevin made my buying experience a pleasant and quick one. I highly recommend Lexus of Northborough to anyone looking for a spectacular buying experience, not to mention the amazing car I drove home with. Tina M.

    Does recommend this dealer
    Lexus of Northborough

    Thank you for your review and for choosing our dealership. I'm happy that you enjoyed your purchase experience and I'm looking forward to having you again in the future. Best regards, Patricia Shea - Customer Relations pshea@lexusofnorthborough.com


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  • Exceptional service
    January 23, 2017

    Overall, I was pleasantly surprised by my car buying experience at Lexus . I never felt pressured to buy and was given as much time as I needed t...

    Lexus of Northborough

    I appreciate your positive feedback about our dealership. We do take pride in catering to our guests' automotive needs the best way we can. If you...


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    Overall, I was pleasantly surprised by my car buying experience at Lexus . I never felt pressured to buy and was given as much time as I needed to make an informed decision. I was extremely impressed with how quickly the transaction went through, I never expected to leave 4 hours on a Sunday with a new car.. I got a flat tire on my way to have the car inspected at the service center and was pleased with the quick turn around with getting me all set up with a sticker and new tire...

    Does recommend this dealer
    Lexus of Northborough

    I appreciate your positive feedback about our dealership. We do take pride in catering to our guests' automotive needs the best way we can. If you need anything else, please don't hesitate to let us know! Best regards, Patricia Shea - Customer Relations pshea@lexusofnorthborough.com


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  • Incredible Service, Incredible Vehicle
    January 14, 2017

    Mr. Darryl Newman took care of my family with class, integrity, and style. He helped us with the purchase of two vehicles, but more than that, he...

    Lexus of Northborough

    Thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecst...


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    Mr. Darryl Newman took care of my family with class, integrity, and style. He helped us with the purchase of two vehicles, but more than that, he helped us appreciate everything that Lexus has to offer. Without Darryl, this would just be another car. With Darryl in the picture I am pretty much a lifer. I am looking forward to the buying another Lexus thru Darryl, but I might have to wait patiently because this car is so awesome. Separately, Paul King has helped me on numerous occasions to get more tuned into my vehicle and to explore its potential. His passion and dedication to the brand and service delivery has floored me more than once. Overall, this Lexus dealership is a top notch operation. Congratulations on the successful business. I highly recommend it to anyone interested in a quality life experience.

    Does recommend this dealer
    Lexus of Northborough

    Thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your Five-Star Review and recommendation! It was a pleasure working with you and we look forward to working with you again! Best regards, Patricia Shea - Customer Relations pshea@lexusofnorthborough.com


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  • Insincere and unprofessional
    January 13, 2017

    Would never buy a vehicle there. Insincere and unprofessional. Treated shabbily. Price increased by $500 when we went to actually take delivery...

    Lexus of Northborough

    Hi Dr. G, I¿¿¿m sorry to hear about your negative experience with us, but we are confused because our records show that you indicated that you w...


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    Would never buy a vehicle there. Insincere and unprofessional. Treated shabbily. Price increased by $500 when we went to actually take delivery. Do your homework.

    Does not recommend this dealer
    Lexus of Northborough

    Hi Dr. G, I¿¿¿m sorry to hear about your negative experience with us, but we are confused because our records show that you indicated that you were satisfied with your experience with us. We would very much like the opportunity to better understand what went wrong. Please contact us at your earliest convenience so we can further discuss this situation. Patricia Shea - Customer Relations pshea@lexusofnorthborough.com


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