Volvo Cars of Charlotte

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 23, 2019

    Bought a new Volvo S60. From start to finish worked with John V. and found him to be extremely professional , knowledgeable, and delightful! I love my... new car!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 29, 2019

    I was beginning the process of buying a recent year used car for myself. I had already driven 6-8 different vehicles when I stopped at Volvo of Charlotte.... John V took me for a test drive in a Volvo model I had seen online, but not in person. He explained a lot about that car and about Volvo without being pushy. The model/year we drove was in my price range, but did not have a specific feature I wanted. He did mention that they had a newer option with that feature at a good price. My husband and I drove the car, discussed the value of it, and my 5-year car became a 10-year car. I'm so excited to be driving my new Volvo and highly recommend you see John V if you visit the dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 5, 2012

    2nd time buying a new car from Volvo of Charlotte. Again, a great experience. Sam R. was our salesman both times. Highly recommend him and the dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    June 28, 2019

    John was incredibly helpful and made the process simple and easy. He was also extremely professional. Great overall experience! I would recommend this... dealership to everyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 6, 2019

    From Sales to Service, this Dealership is the Total Package. Everyone is smiling and excited about their roles. If you have a problem, they will correct... it. They want to make sure you have a good experience. They have even helped me ship our kids Volvos to other states!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 4, 2019

    Love concierge service, James who delivers is great! Tom Baker in service is also great! Always good communication and execution! They make me feel... like they really care about me and my car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 6, 2019

    My service manager is extremely knowledgeable about my car and took the time to explain to me and I felt comfortable. He is a trustworthy professional.... Additionally, the Volvo team had a loaner car available, and also talked me through the differences in the loaner car. Great service and Great People same forMy buying experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 27, 2018

    The service team at Volvo were exceptional. They took the time to look for any active recalls or existing Volvo free services which applied to my car and... ended up finding them; which saved me money and is always appreciated. In addition, the Service Manager informed me that my rear brakes were dangerously low, which I did not know as my Volvo is only 4 months old (to me) and it potentially saved me from a brake failure. Lastly, the amenities within the Volvo service area were outstanding and they included a clean, comfortable lounge/restroom area. Plus a strong WiFi connection and separate, quiet work/cubicle area, which enabled me to work for several hours while my car was being serviced. I would highly recommend this Volvo location in Charlotte to other Volvo owner and this location has won my business for life. It was the best experience that I've ever had with any car service company and location in my life to date and a fantastic consumer experience. THANK YOU!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2017

    The team of Gary, Rita and Greg were fantastic. Gary helped me thru the process in making the entire process seamless and painless. A very different sales... experience indeed. Keep up the good work.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2017

    we have been going to Volvo of Charlotte for 12 years and truly they are like family. the fact that we still get treated with respect and a smile as it... is our first visit is great, not to mention Starbucks coffee in the waiting area...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
View More Reviews