Reviews

Average Ratings

5.0
19 lifetime reviews.
  • Great experience

    2nd time buying a new car from Volvo of Charlotte. Again, a great experience. Sam R. was our salesman both times. Highly recommend him and the dea...


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    2nd time buying a new car from Volvo of Charlotte. Again, a great experience. Sam R. was our salesman both times. Highly recommend him and the dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service

    we have been going to Volvo of Charlotte for 12 years and truly they are like family. the fact that we still get treated with respect and a smile ...


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    we have been going to Volvo of Charlotte for 12 years and truly they are like family. the fact that we still get treated with respect and a smile as it is our first visit is great, not to mention Starbucks coffee in the waiting area...

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • TENS!!!!

    I had an outstanding experience with Volvo of Charlotte! Sam Rothberg made it the best car buying experience ever! Sam Rothberg amazed me with ...


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    I had an outstanding experience with Volvo of Charlotte! Sam Rothberg made it the best car buying experience ever! Sam Rothberg amazed me with his superior customer service, attention, and knowledge. Sam took his time to answer all of my questions, explained pricing options, conveyed vehicle information, and even provided transportation to introduce me to my new, incredible Volvo. Sam and Greg efficiently contracted the transaction, thereby making the process easy and quick! I very much appreciate the attention to detail given by Volvo of Charlotte to make the experience a truly memorable, extraordinary pleasure!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Made my scraped hubcap rims look like new

    I've been coming to Volvo of Charlotte for over 20 years, and it is still the same great, efficient place it has always been. They take care of th...


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    I've been coming to Volvo of Charlotte for over 20 years, and it is still the same great, efficient place it has always been. They take care of their customers, with loaner cars if needed, spacious waiting area with pristine restrooms nearby and great coffee/soft drink/snack machines. Plenty of comfortable seating and tv available, also wifi. You are kept up to speed on how your repair is going, and barring some very unusual work volume, you are in and out in the time predicted. I wouldn't take my Volvo anywhere else. They treat every customer who comes through as though they are a VIP, whether your car is brand new, nearly new, or vintage. Front desk is friendly and helpful. Basically, if you have to have your car worked on, it probably doesn't get much better than this.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Purchaser

    GREAT EXPERIENCE - Courtesy - Professionalism - very patient. I test drove 4 different cars before I made my selection. Fred was very, very patient.


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    GREAT EXPERIENCE - Courtesy - Professionalism - very patient. I test drove 4 different cars before I made my selection. Fred was very, very patient.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great communication. Nice rental vehicle.

    Great communication. Nice rental vehicle. All issues with the vehicle resolved smoothly.


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    Great communication. Nice rental vehicle. All issues with the vehicle resolved smoothly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Purchased a used Volvo XC90, great experience!

    We went to several major dealerships looking for a reliable used SUV. Volvo of Charlotte had them all beat hands down. Our sales person was Freder...


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    We went to several major dealerships looking for a reliable used SUV. Volvo of Charlotte had them all beat hands down. Our sales person was Frederick Gates. He was great. Where all the others had their computer screens turned away from us, Mr. Gates had the screen in our direction the entire time so we could see everything that was going on. We bought a used XC90 and I am glad we bought it from Volvo of Charlotte because they had all the service records as well as advised us of what work they did prior to putting this on the lot for sale. We know we got a great vehicle at a great price. Best of all it was nice having a sales person in Mr. Gates, who made you feel at ease with our purchase. Highly recommend Volvo of Charlotte and Frederick Gates!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • volvo of charlotte

    Very helpful. very happy with my purchase loved using cars.com to search for my car.


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    Very helpful. very happy with my purchase loved using cars.com to search for my car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Customer Service

    In today's world with most companies, exceptional customer service is the exception rather than the rule. At Volvo-Saab of Charlotte, great custom...


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    In today's world with most companies, exceptional customer service is the exception rather than the rule. At Volvo-Saab of Charlotte, great customer service is the RULE!! My wife and I have bought four cars from V/S of Charlotte going back to 2002. During the twelve years, I have been fortunate enough to deal with one person when any of my cars needed servicing; Amy Clark. Amy is a true professional for many reasons, but the main reason is that she treats my wife and like we're the only customers she has.....which is certainly not the case! I know when I take my car into Amy, I can depend on her to be honest and forthright with me about what my car May or may not need. I trust her!!! She has worked very hard to earn that trust, and she continues to earn my trust during every interaction. I can say with all sincerity, that Amy Clark is the only reason I continue to do business with Volvo-Saab of Charlotte because I believe she truly cares about her customers getting the best service possible. Thank you, Amy for a job well done!! Darin S. Helms

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • 5 Star Service

    My wife and I just purchased our used XC 90 from Sam Rothberg. He was the original salesman when it was new and now sold it again to us. He was ex...


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    My wife and I just purchased our used XC 90 from Sam Rothberg. He was the original salesman when it was new and now sold it again to us. He was extremely professional and had knowledge and comprehension of the Volvo concept that one would expect from someone with 19 year with Volvo of Charlotte. We felt very welcome and satisfied with the total experience. This is our 4th Volvo and we hope that when we need another that he is still around. We have already told others of the great service we got. Thanks Sam for taking time to introduce us to our new car. Although used, we received the same attention that one would get buying a new car. We are also impressed with the valet service offered by Volvo of Charlotte.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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