Town & Country Toyota/Scion

New 888-861-6806 Dealer Website
Used 888-693-0524 Email Dealer
Service 888-574-0075

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Reviews

Average Ratings

4.7
Average based on 270 reviews
  • Town & Country Charlotte

    Excellent Customer Service and good experience with no pressure. I was finance through my bank and I was not pressured by Town & Country to consid...


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    Excellent Customer Service and good experience with no pressure. I was finance through my bank and I was not pressured by Town & Country to consider their financing unlike the previous deal ship I dealt with the day before. Just what a car buying experience should be was provided by Town & Country.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Town and Country Toyota Service Dept Charlotte NC

    Jett Halko of the Service Department and the technicians provided truly OUTSTANDING customer service. I am very grateful for these top-notch prof...


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    Jett Halko of the Service Department and the technicians provided truly OUTSTANDING customer service. I am very grateful for these top-notch professionals!!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Highlander service and repair

    Very good. provided ride while vehicle was in service. Work done in timely professional manner.


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    Very good. provided ride while vehicle was in service. Work done in timely professional manner.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Poor customer service in parts and service

    I will defiantly go to another location the next time I need something done by Toyota i.e recalls. Otherwise, I will go to a mechanic outside of ...


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    I will defiantly go to another location the next time I need something done by Toyota i.e recalls. Otherwise, I will go to a mechanic outside of totyota. I have had two bad experiences now with this location and have no desire to go back. When I went the first time, I had to wait for a recall part to be ordered when I was told that the part would be there. The person I worked with was quite unprofessional but I thought maybe this was just one bad experience. This second experience has showed me, however, that communication and customer service here needs to be greatly improved! My passenger side mirror came off (just the mirror, not the entire piece) on a Wednesday morning. I called ahead and asked if they had any in stock, and the man I spoke to in the parts department stated that they did indeed have one and I would just have to make an appointment. I did so for the following day due to the fact that I am a full time college student and I work. On Thursday I arrive for my appointment, but when the Toyota employee Mr. Guest and myself went to the parts department we were told that they did have a mirror but the system states that the location is unknown. The employee I spoke to Wednesday failed to look at the location causing me to waste my time driving to Toyota when there was not a mirror there. I then sat in the waiting room while Mr. Guest when to see if he could find the part. An hour later Mr. Guest comes to inform me that he did not realize I was still here and that this whole time, someone had been looking over my car for things that need to be replaced. I did not authorize this nor did I need this done. I had come in for a mirror replacement, not a diagnostic. Mr. Guest informed me that he ordered the mirror and it would be there Friday. I leave and come in Friday and waited another hour until Mr. Guest came to inform me that the mechanic cracked my mirror and I would need to come in for a THIRD time for a mirror replacement. Mr. Guest informed me that the new mirror would be there Tuesday and that he would give me a call to let me know when to come in. Tuesday came and went and I received no call. It wasn't until I called Wednesday at 10 am and left a message with Mr. Guest to get an update. I received a call back at 11:45 to let me know that the mirror was there and to come in at my convenience. I arrived and he apologized for not calling Tuesday that he was out sick. However, this being an inconvenience for a customer, I would think that he would tell someone when he called out to say "hey can you give this person a call, she is waiting on this part." I left with a mirror on an hour later and a covered fee but the amount of time I had to deal with this dealership, in my opinion, is ridiculous. I am in a customer service job and I understand how things can be sometimes, but the lack of initiative and customer service I dealt with has made me not want to buy or own a Toyota. Ever. Like I said, if I ever HAVE to go to Toyota I will find another location.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Stephen Botts/Service

    Stephen was very helpful in getting our "classic" Celica fixed. He kept us informed of the progress of the repair and had our car ready in a timel...


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    Stephen was very helpful in getting our "classic" Celica fixed. He kept us informed of the progress of the repair and had our car ready in a timely fashion. We would recommend him to anyone with a Toyota. Thanks !

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Maintenance service

    My experience has always been great . Service is always quick.


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    My experience has always been great . Service is always quick.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Bad Service

    I have a ten year old Prius and since I have moved around a lot, I have always taken it to the Toyota dealership wherever I was living. Well Town ...

    Dealer Response

    Kristina, we are committed to providing our customers with a seamless car buying and service experience. We apologize that your experience at our ...


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    I have a ten year old Prius and since I have moved around a lot, I have always taken it to the Toyota dealership wherever I was living. Well Town and Country broke that streak. Not only will I not take my current car to them, their service has made me rethink buying a new Toyota when the time comes. I took my car in last week for normal service, and they replaced my air filter. When I picked my car up, my air conditioning, which was functioning perfectly when I dropped it off, was not working. I took the car back in for them to look at, and they told me that it was a "coincidence" that the air conditioning broke while it was in their shop, but it was not their fault. They then quoted me a price of over $200 to recharge the system, which would not fix the problem! What's more, I got four new tires at Costco for the price of two at Town and Country (which is fine) and when I got an alignment there while they were checking out the AC, they did not perform the entire alignment! There are different components a shop is supposed to check when doing an alignment and they did only 1 of those. What's worse, they left a report in my car specifically saying that they hadn't done everything! When we questioned them about it, they told us that those other numbers "didn't matter" and that they "weren't sure what they were". I'll be the first to admit that I don't know everything about cars, and that's why it is so important to me that I go to a mechanic that I can trust. Sadly, that is NOT Town and Country Toyota Service, and that has cost Toyota my future service business as well as my future car purchase. If I could give them zero stars I would.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Kristina, we are committed to providing our customers with a seamless car buying and service experience. We apologize that your experience at our dealership fell short of this. Please contact Nancy Wagner, 704.972.3891. We would like to speak with you further regarding this matter to try to restore your trust in our business


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  • tacoma

    Awesome staff very friendly and easy to do business with


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    Awesome staff very friendly and easy to do business with

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Service

    pleasant and helpful Have a good day and a great week


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    pleasant and helpful Have a good day and a great week

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Purchase - 2016 Toyota Corolla Charlotte

    I recently purchased a 2016 Toyota Corolla from Town and Country Scion in Charlotte NC . I love my new ride!! I was car searching with no intentio...


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    I recently purchased a 2016 Toyota Corolla from Town and Country Scion in Charlotte NC . I love my new ride!! I was car searching with no intentions of purchasing a Toyota when I got there. I had decided to try a Honda. My 2006 HHR had been a great comfortable ride but I felt it was no longer a dependable ride. I'm old school, remembering those grueling hours of first finding a car at a price you could afford, of bickering with the salesperson on the trade in value of my once very dependable car. Lastly, wondering whether a bank would offer a good interest rate on the balance of an already upside down trade. My fears were real when I walked in your store! My experience at Town and Country Scion was the complete opposite!! I walked in to be greeted by a very polite smiling gentleman. His name is Zigmond Osby and he knew my name too! He was waiting for me! Zigmond was extremely polite and allowed me to go at my own pace and listened to every concern and apprehension I had. Then he explained the difference of purchasing from your Company and the benefits it offered. Mr Osby quickly and diligently worked to get a good trade in value for my HHR. After that he provided several scenarios that fit my Budget . He was never annoyed by my over thinking and over asking "what ifs" questions. His answers were in detail which relieved any doubts. I felt no pressure to purchase or lease anything . Within a few hours I left smiling with my brand new Toyora Corolla at the monthly price that I chose and at a fantastic interest rate plus a two maintenance program! Most important with a feeling that I did the right thing! I cannot say enough to express my gratitude that I had such wonderful customer service at your location you and now have lifetime loyal customer! Honestly, .Your employee took the extras steps of explaining your product line and the process. Thank you Town and Country! Thanks Zigmond Osby!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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