[{"id":175923,"personPtyId":31128091,"firstName":"Spiros","lastName":"Dedis","titleText":"Sales Consultant","shortBioText":"Spiros Is originally from Greece. He has been in the Car business for a few years now and really enjoys it. When he is not at work he likes spending time with his daughter. He is a valuable employee here at Volkswagen of south charlotte because all of his customers become customers for life after working with him","emailTxt":"sdedis@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":128,"imageUrl":"https://cdn-user.dealerrater.com/images/4043aa120ee1.jpg","drDealerId":23753,"dealerEmpStartDtUtc":"1367366400","industryStartDtUtc":"1309478400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":92949,"firstName":"Joerg","lastName":"Kuehni","titleText":"Service Advisor","emailTxt":"jkuehni@vwsouthcharlote.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/users/david4/f295f9fb-3739-406f-8413-0c6527e6eb36.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":474478,"personPtyId":37197820,"firstName":"Christopher","lastName":"Woodard","titleText":"Finance Manager","emailTxt":"cwoodard@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/9b66e68fccfc.jpg","drDealerId":23753,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"954547200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":450921,"personPtyId":35459102,"firstName":"Andrew","lastName":"Woods","titleText":"FINANCE MANAGER","emailTxt":"awoods1@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/a0b27dd3d8b9.jpg","drDealerId":23753,"dealerEmpStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":176559,"firstName":"Gunner","lastName":"Johanson","titleText":"service driver","shortBioText":"Gunner has been in the automobile industry for years. He is originally from Iceland and enjoys what he does so much that he travels here from florida after every weekend for his workweek. He is an asset to the company picking up all the loose ends and doing all the little stuff that makes everything work at the dealership. When Gunnar is not working you can find him reading a book, or hanging out with his kids and grandchildren.","emailTxt":"gjohanson@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/users/mark-cohen/01bf72bd-8806-4243-9d7c-74ee857e6595.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":119267,"personPtyId":33394289,"firstName":"Kwasi","lastName":"Asante-Ansong","titleText":"Sales Consultant","shortBioText":"Kwasi has been with Volkswagen for quite some time know. He has worked at a Volkswagen dealership in Maryland before coming to Charlotte. He is fairly new to Charlotte and with all his experience, he is a great addition to the team!","emailTxt":"asanteans@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":59,"imageUrl":"https://cdn-user.dealerrater.com/images/cfe2df205807.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":5246,"personPtyId":31121254,"firstName":"Matt","lastName":"Hettel","titleText":"Internet Sales Manager","shortBioText":"Matt has been in the automobile business for 11 years. Moved here from Illinois and we were lucky to have him. He takes pride in his work and if you want a responsive Internet manager.....This is your guy !!! Another straight forward, no nonsense kind of guy. If you want someone attentive to your buying needs....look no further!!","emailTxt":"MHettel@VWSouthCharlotte.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/f0be28ba6220.jpg","drDealerId":23753,"dealerEmpStartDtUtc":"1320105600","industryStartDtUtc":"1199145600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":471907,"personPtyId":36236590,"firstName":"Saaid","lastName":"Olmedo","titleText":"Sales & Leasing Representative","shortBioText":"#THEMANWITHTHEVWTATTOO\r\nHello my name is Saaid. I work for VW of South Charlotte in Charlotte NC. I am from Acapulco MX, I miss the beach life haha but i love what I do. I am friendly, talk to anyone, outgoing and love meeting new people everyday. I am definitely a Car Guy, I've loved cars since before i could talk. What started my passion for VW brand is definitely my very 1st car, was a 1995 VW Golf 5spd manual and it was the base model with roll up windows and even a Cassette player lol but i loved it, it had 215 thousand miles when I bought it, was daily driven for 10 years and when I finally sold it, it had 330 thousand miles on the clock, never had to rebuild the engine believe it or not. It's all about the service and maintenance in my own experience.","emailTxt":"solmedo@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/7c4bc6afb497.jpg","drDealerId":23753,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1472688000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":497463,"personPtyId":39674186,"firstName":"Brandon","lastName":"Douglas","titleText":"Internet Manager","emailTxt":"bdouglas@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/187fb1f9f7a4.jpg","drDealerId":23753,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1459468800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":497464,"firstName":"Jendy","lastName":"Rodriquez","titleText":"Sales","emailTxt":"jrodriguez@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/44c139c3c216.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":514534,"personPtyId":41231444,"firstName":"Amber","lastName":"Dowell","titleText":"Sales Consultant","emailTxt":"adowell@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/e99469b7aa02.jpg","drDealerId":23753,"industryStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":474541,"firstName":"Alden","lastName":"Sink","titleText":"General sales Manager","emailTxt":"asink@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/8208f8158b6e.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":416427,"personPtyId":31140879,"firstName":"Bill","lastName":"Patterson","titleText":"Internet sales","emailTxt":"bpatterson@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/cb9cd27f078d.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":31754,"personPtyId":31121370,"firstName":"Mark","lastName":"Cohen","titleText":"Principal / Owner","shortBioText":"Our fearless leader !!! It all starts here !! Mr. Truly Exceptional himself. Mark's passion for exceptional customer service has tagged him the name Mr. Above and beyond. He will stand for nothing less than the best !! If your caught treating a customer poorly....boy you better start running. Having an owner that's here everyday driving us to be better, do more and go beyond the call of duty has set VW South Charlotte on a course for success. Come shake his hand and you'll know immediately why he coined the catch phrase...TRULY EXCEPTIONAL !!","emailTxt":"mcohen@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/users/david4/86c89460-1fd3-4f84-8739-ae34e7946aa4.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":466058,"personPtyId":35491756,"firstName":"Moe","lastName":"Borno","titleText":"Sales Consultant","emailTxt":"mborno@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/e30be70e3ebf.jpg","drDealerId":23753,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"965088000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":397259,"personPtyId":31135384,"firstName":"Ryan","lastName":"O'Shields","titleText":"Sales Consultant","emailTxt":"joshields@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/5cc76c2e133b.jpg","drDealerId":23753,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":466036,"personPtyId":35583951,"firstName":"Patrick","lastName":"Borders","titleText":"Sales Manager","emailTxt":"pborders@vwsouthcharlotte.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/a9ff26efb3db.jpg","drDealerId":23753,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"804556800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":92952,"firstName":"John","lastName":"Schmidt","titleText":"Service Advisor","emailTxt":"jschmidt@vwsouthcharlotte.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":51,"imageUrl":"https://cdn-user.dealerrater.com/images/users/david4/8a95e4d8-6363-43ee-bd3d-c7b108cf1d00.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":31755,"firstName":"Travis","lastName":"Hahn","titleText":"Service Manager","shortBioText":"Our glorious leader in the best dang service department in Charlotte. Travis is a seasoned service manager that has such an attention to detail that it'll make your head spin. If it's being fixed here....he knows all about it. Simply a soft spoken, informed individual. He makes our Service shine and keeps you happy. Again, top down example to the rest of us and it all equals good customer service.","emailTxt":"thahn@vwsouthcharlotte.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/users/david4/46500578-867e-40cb-a3ce-e2d3c658a8c0.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":92941,"firstName":"Matt","lastName":"Giles","titleText":"Used Car Manager","emailTxt":"mgiles@vwsouthcharlotte.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/01381b6a764a.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":497465,"personPtyId":52181145,"firstName":"Ashe","lastName":"Ruppe","titleText":"Sales Consultant","emailTxt":"aruppe@vwsouthcharlotte.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/cc37d999f078.jpg","drDealerId":23753,"certifiedEmployee":false,"deptDscrp":"Internet"}]

Volkswagen of South Charlotte

Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 5:00 PM

Volkswagen of South Charlotte Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

12:00 PM - 6:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since September 2009

Let's face it, shopping for a car can be stressful. Volkswagen of South Charlotte truly understands this and our entire sales force has been trained for today's Volkswagen buyers. None of the old school tricks just honest and transparent processes that include you along the way. We want you to be the focus.....not a car sale.

...



If you're looking for a great experience, then look no further. Our customers rated us the Number 1 Volkswagen dealer in North Carolina. Read our reviews at DealerRater.com.

"HIGHER STANDARDS, LOWER PRICES. VOLKSWAGEN OF SOUTH CHARLOTTE"

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
Request an Appraisal

Service

Oil, Filter Change

$59.95

Wheel Balance

$39.95

Tire Rotation

$19.95

Air Filter Replacement

$24.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1069 lifetime reviews. Includes reviews of Volkswagen of South Charlotte from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2018

    Back in May I walked in to VWSC just wanting to test drive a car. I was greeted by Sales Associate Amber Dowell. She was friendly and never pushy. She... respected my position and always listened to me. I thought I would never be able to afford even a used car from one of the big time dealerships. I walked away with a great experience, not having both a car. Even though I didn???t buy a car from her that day, I took with me her kindness that she showed me. I went to some other dealerships. Applied for loans. But nothing ever stuck. Then I got a call from Amber months later. I was surprised she even remembered me. I walked in just wanting to talk about financing. I didn???t even want to look at a car. I work hard to make ends meet and I have no problems walking away and going back to my car payment free life. But after talking with her and the financing manager I was offered a situation that I could be comfortable with. I LITERALLY (bold and underlined) would not have been able to do this without my sales associate Amber Dowell. I am so grateful to her and the VWSC team for all their help!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Volkswagen of South Charlotte

    Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.


    Worked with:
    Amber Dowell

    Sales Consultant

    (4.8) 16 reviews

  • 5.0 out of 5
    October 10, 2018

    Back in May I walked in to VWSC just wanting to test drive a car. I was greeted by Sales Associate Amber Dowell. She was friendly and never pushy. She... respected my position and always listened to me. I thought I would never be able to afford even a used car from one of the big time dealerships. I walked away with a great experience, not having both a car. Even though I didn’t buy a car from her that day, I took with me her kindness that she showed me. I went to some other dealerships. Applied for loans. But nothing ever stuck. Then I got a call from Amber months later. I was surprised she even remembered me. I walked in just wanting to talk about financing. I didn’t even want to look at a car. I work hard to make ends meet and I have no problems walking away and going back to my car payment free life. But after talking with her and the financing manager I was offered a situation that I could be comfortable with. I LITERALLY (bold and underlined) would not have been able to do this without my sales associate Amber Dowell. I am so grateful to her and the VWSC team for all their help!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.


    Worked with:
    Christopher Woodard

    Finance Manager

    (5.0) 28 reviews

    Amber Dowell

    Sales Consultant

    (4.8) 16 reviews

  • August 15, 2018

    The Volkswagen of South Charlotte team was great to work with - very knowledgeable, low sales pressure, quick response to questions, located additional... cars to review and they are very friendly. The Finance process was simple, quick and efficient.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear we could make this such a convenient process for you! If you're ever in need of more help, please let us know!


    Worked with:
    Andrew Woods

    FINANCE MANAGER

    (4.9) 26 reviews

    Kwasi Asante-Ansong

    Sales Consultant

    (5.0) 59 reviews

    Jendy Rodriquez

    Sales

    (5.0) 7 reviews

    Ryan O'Shields

    Sales Consultant

    (4.7) 15 reviews

  • 4.8 out of 5
    October 6, 2018

    Amber, our sales consultant, was wonderful working with us to make sure we got what we wanted. We told her we wanted something realiable, reasonably priced,... and told her what we were will to pay each month and how long of a lease we wanted. She found the perfect car for us. And Chris, the financial manager was great in breaking down all of the add ins we could get and helping us set up our Smart Payment Plans. Overall we love on new VW and are so happy we came to Volkswagen of South Charlotte

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Volkswagen of South Charlotte

    Alicia, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a ca...ll or stop by. Have an awesome day!


    Worked with:
    Christopher Woodard

    Finance Manager

    (5.0) 28 reviews

    Amber Dowell

    Sales Consultant

    (4.8) 16 reviews

  • 5.0 out of 5
    October 3, 2018

    The service at this dealership is amazing! They are efficient and customer-friendly. This life-long Honda driver has now been converted to a Volkswagen... enthusiast!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Volkswagen of South Charlotte

    Hi Megan, thank you for taking the time to leave a review for us at Volkswagen of South Charlotte. We're happy we could meet your expectations! If you... ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!


    Worked with:
    Spiros Dedis

    Sales Consultant

    (5.0) 128 reviews

    Joerg Kuehni

    Service Advisor

    (5.0) 60 reviews

    Gunner Johanson

    service driver

    (5.0) 11 reviews

    John Schmidt

    Service Advisor

    NOT RATED

    Travis Hahn

    Service Manager

    NOT RATED

  • 1.0 out of 5
    October 1, 2018

    We leased a Jetta here three years ago. The salesman let us walk out on the first visit. He delivered a price $50/month higher than expected. I called... him a week later, and told him I was on the way to a Honda dealership. Now he wanted to do business. Over the course of three phone calls, the price came down all the way to my original offer. This required way too much work. This past week I visited them again for a new lease because it's the closest dealer to my home. I explained that I did not wish to waste time. I gave them my offer. The sales manager, Patrick, came out and delivered a price of $50/month too high. He was rude and would not negotiate. We left. He said he would call me within the hour. He did not. "Amber" called later that evening and, get this, delivered a price $10 higher than her boss had. I laughed out loud. We didn't go back. They contacted us a week later and wanted to do a deal. Ridiculous. This is clearly their sales strategy. Don't bother with these people. We have also had issues with their service department. Good luck!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
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    Volkswagen of South Charlotte

    We are disappointed to hear that you did not have a more positive experience with us at Volkswagen of South Charlotte. When you have an opportunity, p...lease reach out to our General Sales Manager, Aldin Sink, at (704) 612-0407 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.


    Worked with:
    Amber Dowell

    Sales Consultant

    (4.8) 16 reviews

    Patrick Borders

    Sales Manager

    (4.3) 6 reviews

  • 5.0 out of 5
    September 25, 2018

    In August my wife purchased a 2018 Volkswagen Atlas. Our sales consultant, Jason Phillips, was extremely helpful, knowledgeable, and friendly throughout... the entire process. We could not be happier with her new Atlas, as it is an amazing vehicle that fit our family's needs perfectly. The Atlas contains all of the amenities and performance of its German, Japanese, and Swedish rivals, but at a much more reasonable price. My wife is a hard-working ER nurse and she was in a time crunch to find the perfect car after her older SUV finally died. Jason went above and beyond to help us, as did Andrew Woods and the rest of the dealership. We could not have had a better car buying experience and I highly recommend VW of South Charlotte.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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    Volkswagen of South Charlotte

    We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedba...ck means the world to our staff, particularly to Jason and Andrew. Thank you! We look forward to exceeding your expectations on your next visit.


    Worked with:
    Andrew Woods

    FINANCE MANAGER

    (4.9) 26 reviews

  • 2.0 out of 5
    September 25, 2018

    While the staff at VW of Souh Charlotte appear friendly and helpful when beginning our car buying experience with them, we didn’t feel that way... when we left. After test driving a car earlier in the week, my husband followed up with the sales person who indicated via phone and text the dealership was willing to negotiate on price and sell us the vehicle we liked. We then drove 45 mins to find out they weren’t willing to negotiate at all. Additionally and most disappointing, the sales person made the comment “we’re sorry you can’t afford this car” as he was leaving his desk to take our offer to the sales manager for approval. I find car buying stressful because I don’t like the haggling process. My husband on the other hand feels it necessary to get the best value and its common practice. Being a salesmen himself, he knows how to negotiate politely and effectively while keeping his customers wishes at the forefront. Needless to say, we found the salesperson’s comment derogatory, insulting, and unprofessional in addition to the unappealing price they offered. We also found the dealer fees much higher than other dealerships we visited and negotiated with on other similar vehicles. The salesperson called my husband days later to thank us for coming in and said he was sorry things didn’t work out. He also added the car was sold but after checking we found its still for sale today. After the VW emissions scandal, one would think the dealership and their sales force would want to improve customer loyalty. As the #1 dealership in the country in customer satisfaction as they boast, you would also think our experience would have turned out differently.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are disappointed to hear that you did not have a more positive experience with us at Volkswagen of South Charlotte. If you are willing to give us a...nother chance, please reach out to us at (704) 612-0407 to speak to our manager directly.


    Worked with:
    Amber Dowell

    Sales Consultant

    (4.8) 16 reviews

  • 5.0 out of 5
    September 13, 2018

    I’ve been working with Adam Mickels for several months now & have been satisfied throughout. He is pleasant on the phone, takes care of what... we talked about, upon arrival, is sensitive to any needs & concerns you might have, explains throughly what was done or not done & provides phone numbers to other folks that can get your problem taken care of if his shop can’t. Just a nice, all-around guy who seems to like what he does. The facilities are comfortable complete with water , bagels & wide-screen tv. Such a pleasant atmosphere to be in when you have to do what you have to do ie: car repair!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Rebecca, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positi...ve feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.


    Worked with:
    Andrew Woods

    FINANCE MANAGER

    (4.9) 26 reviews

    Amber Dowell

    Sales Consultant

    (4.8) 16 reviews

    Ryan O'Shields

    Sales Consultant

    (4.7) 15 reviews

  • 5.0 out of 5
    September 12, 2018

    Quick to schedule. Friendly check-in. Clear work order. Estimated time to complete - on the mark. Clear and detailed invoice given with good eye contact.... A satisfied customer. Thanks!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
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    Volkswagen of South Charlotte

    Thank you so much for your kind words about your experience here at Volkswagen of South Charlotte. We try every day to satisfy our customers and it¿¿¿...s always nice to know when we succeed.

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