Volkswagen of South Charlotte

New 877-715-5326 Dealer Website
Used 866-859-1207 Email Dealer
Service 866-799-5652

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Reviews

Average Ratings

4.9
Average based on 64 reviews.
  • Save some time: Start and finish with VW of S Char

    VW of South Charlotte is the best dealership on the east coast. I was interested in a VW long before I can afford it. I came in initially one year...

    Dealer Response

    Thank you for the awesome review, Garret! We are so glad to hear that you had a great experience here at Volkswagen of South Charlotte. Enjoy your...


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    VW of South Charlotte is the best dealership on the east coast. I was interested in a VW long before I can afford it. I came in initially one year ago and spoke with Spiro Dedis. Any time I spoke with him on the phone or showed up randomly he knew exactly who I was and our previous conversations; even if it has been 6 months since our last conversation! Before I bought my vehicle, I went to every dealership in the Charlotte area and in Connecticut (original home). VW of South Charlotte offered the best customer service, the best product knowledge, the best accommodation for vehicles, and of course the best price out of all of the dealerships. My advice: save some time, walk into VW of South Charlotte ask for Spiro Dedis and Moe Asmar. These two people will give the best deal. If you do not believe me, then feel free to go to another dealership. You can see for yourself. I bought a VW Jetta SE. Glad to be apart of the VW family!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the awesome review, Garret! We are so glad to hear that you had a great experience here at Volkswagen of South Charlotte. Enjoy your Jetta, and we look forward to working with you again in the future!


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  • My Lucky Day....

    So, it was time for an oil change and because I was close to VW of South Charlotte I decided to give them a try ... From my car I called to sche...


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    So, it was time for an oil change and because I was close to VW of South Charlotte I decided to give them a try ... From my car I called to schedule an Express Service Appointment. As soon as I drove into the bay area, I was greeted and assigned to Service Consultant Matt Testa. During the time with Matt, I shared that i had just left a job interview and as he explained the service options and pricing I said "Let's just do the required oil change for now" and that i was on a very tight budget... Matt then escorted me to the waiting area and about 1/2 hour later I was told my 2012 VW Passat was leaking oil on the engine, he then went onto say that it was my "lucky day "and that he called VW and explained that i was just a little over the warranty mileage and they agreed to pay for the almost $1200.00 repair... I was so happy and relieved that i had to go into the ladies room and cry... Matt was definitely "looking out for me" and I could tell that this is what he does everyday!... VW South Charlotte is now my number one choice for Service and Repair.... Sincerely, Jenny H...

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service!

    Great buying experience followed through by a great service experience. Volkswagen of South Charlotte are open early, and get you in and out fast ...


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    Great buying experience followed through by a great service experience. Volkswagen of South Charlotte are open early, and get you in and out fast for easy things like oil changes and service inspections. If they're busy, they provide transportation to and from my place of employment. I've been assisted by Tracy several times. She is super friendly and very knowledgeable. I appreciate being greeted with a smile, and working with people with a genuinely helpful attitude. I wouldn't take my VW anywhere else for service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Restored my faith with my car!!

    I will start by saying that I almost gave up on Voltswagen dealership service departments. I had been given the run around at two other locations....

    Dealer Response

    Hi, Tracy! I'm thrilled to hear that we were able to give you a great experience with us at VW of South Charlotte! Thank you for the recommendatio...


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    I will start by saying that I almost gave up on Voltswagen dealership service departments. I had been given the run around at two other locations. Tracy completely changed my tune!! She was warm and friendly. She even consulted the dealership I purchased from for more background on my vehicle. She got me in and out and kept me informed the whole time. I absolutely recommend the Charlotte South location. ABSOLUTELY OUTSTANDING! Keep up the great work and thanks again Tracy!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, Tracy! I'm thrilled to hear that we were able to give you a great experience with us at VW of South Charlotte! Thank you for the recommendation! Looking forward to seeing you again in the future!


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  • great service

    Jeorg in service does a great job. Helped me determine what I did and did not need to have done in my 120,000 mile service, given I do a lot of hi...


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    Jeorg in service does a great job. Helped me determine what I did and did not need to have done in my 120,000 mile service, given I do a lot of highway driving. Professional environment.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent customer service

    I have been going to John Keating for several years now for repairs and maintenance on my Audi and he's been a tremendous help and provides first ...

    Dealer Response

    Thank you, Tom! It's great to hear that John has your loyalty and that you can always count on him whenever your vehicle needs servicing! We look ...


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    I have been going to John Keating for several years now for repairs and maintenance on my Audi and he's been a tremendous help and provides first class customer service. I recently purchased another Audi and will continue to use him and VW South for my service needs. Thanks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Tom! It's great to hear that John has your loyalty and that you can always count on him whenever your vehicle needs servicing! We look forward to doing business with you again!


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  • Customer Service was great!

    Stopped in before work to pick up some parts we had ordered and realized I could have my annual State inspection done at the same time. On top of ...

    Dealer Response

    Thank you for the five-star review and for your loyalty to Volkswagen of South Charlotte! We are happy to hear your inspection and first visit to ...


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    Stopped in before work to pick up some parts we had ordered and realized I could have my annual State inspection done at the same time. On top of that they washed my car so all my errands were completed an hour ahead of schedule! This was my first visit so needless to say I'll be back!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the five-star review and for your loyalty to Volkswagen of South Charlotte! We are happy to hear your inspection and first visit to our dealership went so well. We look forward to assisting you with your vehicle again in the future.


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  • This is the best dealership

    Awesome customer service! I left my garage door opener in my the car that I traded in and it was hand delivered to my front door the next day! Now...

    Dealer Response

    Thank you for the five-star review! We are happy to hear you had a great experience with our customer service here at Volkswagen of South Charlott...


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    Awesome customer service! I left my garage door opener in my the car that I traded in and it was hand delivered to my front door the next day! Now that's what I call customer service!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the five-star review! We are happy to hear you had a great experience with our customer service here at Volkswagen of South Charlotte. We look forward to seeing you again soon.


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  • Great service, will be back.

    John and his team in service worked with us to resolve problem, very highly recommended. South Charlotte VW now has our business. Thank you.

    Dealer Response

    Thank you for the positive review! We look forward to working with you again in the future.


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    John and his team in service worked with us to resolve problem, very highly recommended. South Charlotte VW now has our business. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the positive review! We look forward to working with you again in the future.


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  • Best place in the south east to get a VW!

    I typically don't write reviews, but after my experience at VW of South Charlotte, I felt compelled to do so! Hands down, this is the best dealers...

    Dealer Response

    Thank you for the 5-star review, Jose! We are so glad to hear that you had a great experience here at Volkswagen of South Charlotte. We look forwa...


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    I typically don't write reviews, but after my experience at VW of South Charlotte, I felt compelled to do so! Hands down, this is the best dealership I have ever dealt with. They make you feel like a person, and express interest in what you actually want, instead of looking at you like a dollar sign. It started by me browsing the internet, looking for a new car. I found a vw that I was interested in, submitted my info, and was off to the races. I had a phone call the next morning, and set up an appointment to talk numbers and see the car. On a whim I went in a day before my appointment, to get some general information. Matt stepped up and helped me as if he was getting the sale, even though my consultant was Kent McClure. The whole process was spectacular. I came back to meet Kent , look at the car, and start talking numbers. Kent was awesome. Low pressure, personable, professional, and really helped me get the vehicle that I wanted. He immediately went to work with his finance team, getting me a lower apr that I even expected. ( this was on their own fruition, as I had already agreed to a set apr. They actually got me a better deal that what I expected without even asking them to.) That really sunk in to me that they actually are about the driver, and customer service. Buying the car was fast and easy. They had everything set up before I got there, took care of the plates, and I was out the door in under an hour with my new car. I was very late to my appointment, and Kent McClure stayed way past his scheduled time just to make sure that everything went well, and to thank me. 3 weeks into owning the car , I have received follow ups from them making sure that everything is going well and that I am enjoying the car. I had to take the car to get a headlight changed, and they got me right in , and the service team was as awesome as the sales team. Being that I am in service industry myself, I thought they deserved to get a great review, seeing as they deserve it. A big " thanks " to the whole VW of south Charlotte team, and a special thanks to Kent McClure for being awesome. Happy anniversary , by the way! My advice to you? If you are shopping for a VW, this is the only place worth buying from. Spectacular service from beginning to end. When it's time for me to trade in , I know I'll be going back to Vw of South Charlotte. Great job guys ( and ladies)

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the 5-star review, Jose! We are so glad to hear that you had a great experience here at Volkswagen of South Charlotte. We look forward to seeing you again!


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