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Reviews

Average Ratings

4.6
Average based on 98 reviews
  • great sales and business people!

    My experience here was top notch. I made an appt to drive a new Impreza sedan but mentioned I did not think the trunk was big enough to fit my mom...

    Dealer Response

    We are more than happy that we could provide you with a wonderful car-buying experience. If there is anything we can do to further your satisfacti...


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    My experience here was top notch. I made an appt to drive a new Impreza sedan but mentioned I did not think the trunk was big enough to fit my mom's wheelchair. Emilio, my salesperson suggested I bring the chair in - it would probably fit with the seat down, but then he found me a SWEET two year old legacy sedan at a good price which I bought and fits me much better than an impreza. The business person, Neisha (sp?) was very clear about all warranties but did not push one on me. Overall, a great experience. Sheila

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are more than happy that we could provide you with a wonderful car-buying experience. If there is anything we can do to further your satisfaction, please let us know. Enjoy your Legacy!!


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  • Thanks Maria

    We want to thanks Maria for all her help in making our car buying process and easy one. She made us feel like friends and though the process too ...

    Dealer Response

    Hello, Thank you for your review and kind words regarding Maria. We're pleased with the excellent service you received. Please come back and see ...


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    We want to thanks Maria for all her help in making our car buying process and easy one. She made us feel like friends and though the process too 4 1/2 hours, it was like we were visiting with an old friend. She did everything she could to bring the price down to something we were happy with and felt comfortable buying. Thanks for the laughs Maria!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for your review and kind words regarding Maria. We're pleased with the excellent service you received. Please come back and see us again!


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  • Terrible Experience

    Terrible experience. All the usual games and then some. Had to wait hours and hours during the process. And then when things went wrong on their p...

    Dealer Response

    I apologize that your experience here was unpleasant. I want to make things right, but unfortunately I cannot pull up your Cars.com profile name "...


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    Terrible experience. All the usual games and then some. Had to wait hours and hours during the process. And then when things went wrong on their part, no apologies from the general manager, Mike Garabadian, who I felt was completely unprofessional and antagonistic. Even though sales person was reasonable, garabedian, takes the cake. Won't be going back anytime soon.

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I apologize that your experience here was unpleasant. I want to make things right, but unfortunately I cannot pull up your Cars.com profile name "Carin" in our system. I want to try to do something to fix it. Please contact me at MGarabedian@Group1Auto.com. Michael Garabedian, General Manager


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  • Maria Swiacke - Super Saleswoman

    From the moment I met Maria, she was cheerful and a good listener. She was attentive and engaged throughout the whole leasing process. She mak...

    Dealer Response

    Thank you Robbin for the kind words about Maria! It is always great to hear that we were able to make a customer's experience truly exceptional! W...


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    From the moment I met Maria, she was cheerful and a good listener. She was attentive and engaged throughout the whole leasing process. She makes the difficult process of leasing a car and trading in, go smoothly and efficiently. Maria is there for you from start to finish. As an extra bonus she has a good sense of humor and prides herself as a knowledgeable saleswoman and caretaker. I really couldn't ask anymore of her.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Robbin for the kind words about Maria! It is always great to hear that we were able to make a customer's experience truly exceptional! We look forward to your business with us again!


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  • Maria Swiacke of Subaru - Top Notch!

    My wife and I came in looking for a used Subaru for our son. As soon we entered the Ira Subaru dealership we were greeted by Maria. She was funny,...

    Dealer Response

    Thank you Jaie and Andi! We are thrilled that Maria provided you with a great car buying experience! It is always great to hear that we were able ...


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    My wife and I came in looking for a used Subaru for our son. As soon we entered the Ira Subaru dealership we were greeted by Maria. She was funny, and actively listening to us. She the gift of making you feel like you have known each other for a long time, and made us immediately. We said it like it is, and she did not bat an eye. We explained we had limited time, and Maria got us out for a test drive in no time. We intended to look at other car dealerships, but felt Maria gave us the best deal already. We did not feel pressured to buy, and still had time to look for other cars. We really liked Maria, and her style - not typical. A good sales person and Mom made a good combination for us :). We purchased the car for her with the price we needed with time to other family stuff. The whole process went well, and we got the car three days early. We have already told friends and family about our experience, and how we had "fun" with Maria. That's a change from our typical experience. It's worth the time to start with Maria at Ira Subaru in Danvers. It may save you some time, and you might even have as much fun as we did. Thanks, Maria!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Jaie and Andi! We are thrilled that Maria provided you with a great car buying experience! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!


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  • Thank you, Robin Duquette

    This review is an interesting one to write as I've currently got an extremely love-hate relationship with Ira Subaru's staff. I'll be writing two ...

    Dealer Response

    Jon, thank you for reviewing Robin and our store. We are thrilled to hear that we could earn your business!


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    This review is an interesting one to write as I've currently got an extremely love-hate relationship with Ira Subaru's staff. I'll be writing two reviews here, as I've been principally involved in two purchases at Ira Subaru in the past three months -- one was excellent, the other not so much. This is the story of my first experience with Ira Subaru in early March 2016: My mother is a CPA and our family lost two cars in the space of a week in the middle of 'tax season' which put us in a bind transportation-wise. As she was far to busy to handle it at the time my mother put me in charge of locating and arranging the purchase of a replacement vehicle. I knew immediately that Subaru was the brand for us and after checking out a couple of older used Subaru Outbacks with my father, we stopped in at Ira Subaru on a whim, not expecting to be able to afford anything with the small budget we had for an immediate purchase. Upon entering the dealership we were greeted warmly by Robin Duquette, a sales and leasing consultant with Ira Subaru. She sat us down at her desk and immediately began discussing our needs with us, our budget, and what kind of vehicle we were looking for. While the dealership didn't have anything in stock within our immediate purchase budget, Robin offered to show us a few vehicles they had that were in a somewhat higher price range which we might be able to finance and we took her up on the offer. Boy were we glad we did. After showing us around the lot and letting us take a look at three different cars (Outback, Forester, Impreza) up-close, inside and out, and discussed a fourth option. Robin then took us on a test drive of a used Forester (which in my opinion was a great deal) and a 2010 Subaru Outback (which we ended up buying) with a six-speed manual transmission. Throughout the process Robin made us feel entirely at ease and didn't pressure us to make a quick decision, though we did so regardless. We called my mom, discussed the vehicles, and let Robin know we'd determine which of the two candidates we'd be going with that night and return the next day. That night we settled on trying for the Outback, applied for financing by proxy for my mom, and once everything was sorted out we called mom in to sign the papers and the deed was done. In fact, the only minor blemish on the whole experience was not a sales issue at all, it was with the finance department. I don't know if they get a ton of pressure to sell warranties and 'gap insurance' policies but these guys really push hard, saying 'no' just doesn't seem to get through until the fourth or fifth time. With that said, it wasn't enough of an issue to put us off the transaction and two days later we drove away in our freshly detailed 2010 Outback. Robin was an absolute pleasure to deal with and I wholeheartedly recommend without reservation that anyone seeking to do business with Ira Subaru seek her out. I can't speak to the other salespeople at Ira (except one, but that's for the other review) but I do know that she's tops. She took great care to ensure that we had everything we wanted and never made us feel pressured to make a deal. If you're in the market for a Subaru, give Ira a call and ask to speak to Robin Duquette, I feel confident she'll take just as good care of you and your family as she did our family. --- I would also like to give a wholehearted thanks to Ira General Manager Mike Garabedian. Literally on the night of the 30th day after purchasing the car (when the lemon law coverage expires) the clutch went (understandably so, 100k miles is about right for a clutch) on the Outback and we were devastated. The next morning Mike Garabedian made it all better, we had the car towed to Ira and Ira replaced the clutch in our Outback on their dime. They were not legally obligated to do so as the warranty had lapsed and I think it really speaks to the values of the dealership and the people who work there that they did. Thank you, Mike!

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jon, thank you for reviewing Robin and our store. We are thrilled to hear that we could earn your business!


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  • Best buying process possible!!

    As soon as arrived I met Maria Swiake, we hit it off immediately witch made the entire experience a pleasure and easy to get through. We got right...

    Dealer Response

    Michael, thank you for reviewing Maria, Abel and our store! We are thrilled to hear we could earn your business!


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    As soon as arrived I met Maria Swiake, we hit it off immediately witch made the entire experience a pleasure and easy to get through. We got right to work,first walking outside to look at the car that I wanted second we got to the deal, what I liked was that she was very clear and made sure I was following along with all of the information as we went through every thing I needed to know. Maria, was Abel too stay within all of the bounds that I was looking for it couldn't have been better. What I really thought was amazing, was the way that she handled an Insurance agent that wanted to go too lunch! Maria, in a very polite and humorus manor was Abel to get what she needed first. Gotta love it! With out a doubt, the most persnable and fun loving sales person I've ever met. Ira Subrau, and all of the staff, were tremendous, I highly recommend This dealership and will be telling my friends about it

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thank you for reviewing Maria, Abel and our store! We are thrilled to hear we could earn your business!


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  • Amazing buying experience. Maria Swiacke= awesome.

    Just bought a new subaru and had the pleasure (and good luck) of working with Maria Swiacke as my salesperson. She made the buying experience, fla...

    Dealer Response

    Thank you for your kind words for Maria! We hope you love your new WRX for years to come!


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    Just bought a new subaru and had the pleasure (and good luck) of working with Maria Swiacke as my salesperson. She made the buying experience, flawless. From the moment I walked into Ira Subaru- she took meticulous care of me (us). We (my husband and I) wanted a special model WRX and she went above and beyond to not only identify it, but get it to the dealership within an incredibly short period of time. She never stopped following up for us and with us-providing status updates via phone and email, consistently. Maria made us feel like VIP customers and we really felt like we were walking into a family gathering when we walked into Ira Subaru. The customer service, attention to detail, care for the customer is beyond anything we have experienced at any car dealership. It's like buying from your best friend. I trust Maria, the team and am buying my next car from Ira Subaru and Maria when my lease is up this summer. Seriously- this team and Maria are amazing to buy from.Great car, exceptional service-Maria Maria Maria Maria. Warm, genuine, professional, honest, just the most caring and attentive salesperson I have ever had the pleasure of working with.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words for Maria! We hope you love your new WRX for years to come!


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  • Great service and we love our new Forrester !

    Maria was a wonderful salesperson. She was knowledgeable, friendly and supported us throughout the process. We knew going to this dealer that we w...

    Dealer Response

    Thank you for reviewing maria and our store! We appreciate your repeat business!


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    Maria was a wonderful salesperson. She was knowledgeable, friendly and supported us throughout the process. We knew going to this dealer that we wanted a Forrester. We own a 2009 Outback that we purchased from Ira and we felt very confident returning to this dealer. Maria made the process fun. She listened to our needs and took us directly to the car we later purchased. We have recommended Ira Subaru to friends and now we will specifically recommended Maria!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing maria and our store! We appreciate your repeat business!


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  • Delightful and fun!

    We had found the car we wanted, but dreaded the prospect of the arduous tasks of paper-signing, negotiating, and financing. Maria made it all fun ...

    Dealer Response

    Thank you for reviewing Maria and our store! We are glad to hear she made the process easier!


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    We had found the car we wanted, but dreaded the prospect of the arduous tasks of paper-signing, negotiating, and financing. Maria made it all fun and as easy as it could be. She is a delightful person who is meticulous about explaining and covering all aspects of the process and information about the car in a charming and understandable way. She was open to any questions and always accommodating. She made us feel like we were her most important clients. I would highly recommend her. Oh-and the car? Love my Legacy!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing Maria and our store! We are glad to hear she made the process easier!


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