Rick Hendrick Toyota of Fayetteville

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
426 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 2, 2020

    Victor in the service department was FANTASTIC. He was very knowledgeable and professional.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mr.porter, we are very happy we could provide you with a positive experience!

  • 4.0 out of 5
    May 30, 2020

    Mr. Minges and Mr. McLeod took the time to explain how my service and checks will take place. They were honest and explained some of the check results... from my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Rowena R. D., we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Toyota of Fayettevil...le.

  • May 15, 2018

    We went in on a Sunday afternoon. Ethan Brown approached us and was extremely pleasant. He was so nice. We left to go to another dealership but came back... to Ethan. An hour or so later , my daughter was driving off in her 2015 Nissan Sentra SV. She absolutely loved it. Great customer service!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Gee Bee, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case du...ring your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    May 27, 2020

    You won’t find a bigger Rick Hendrick Fayetteville than me; this place will have my business until the day I die. I had a run in with a competitive Toyota... dealership in the area, and needless to say, their lack of transparency drove me into the arms of Rick Hendrick Fayetteville, Dylan, and Eva. They not only completely beat the price, but I didn’t feel pressured to buy garbage I didn’t want. Heck, they even tinted my windows. Seriously, I love this dealership so much that I want to have children just to buy them cars from here. If you’re looking for a new car, please stop off here and give them a chance. They are so transparent with the car buying process and won’t lie to get your sale. Rick Hendrick Fayetteville for life.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us!

  • 4.0 out of 5
    May 25, 2020

    Mentioned truck was making drivetrain noise while carryin a load 800-1000 lbs. Typically a Ujoint. Came back to me could not recreate the noise...duh.... Its not there when truck is empty.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Don Sorensen, thank you; we appreciate your feedback!

  • 3.0 out of 5
    May 21, 2020

    I was pleased with service done and with my service rep. However I felt uncomfortable with the employees not wearing masks. The cleaning crew were only... employees wearing masks.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Concerned, we really appreciate your feedback!

  • 5.0 out of 5
    May 15, 2020

    I was only going in for maintenance and repair for my 2016 Toyota Corolla, but while I was there I was browsing the lot and this very nice Jamaican gentleman... Gabrie, walked up to me and ask if I needed help. I told him I was only looking around and that I was waiting for my car which was in the shop. And we got to talking about cars, mainly the Camry. As he was talking he named everything that was on the car that I was looking for for a while. And it peeks my interest. He was very knowledgeable and know what he was talking about. He was also very patient and on top of that he wasn?t pushy like most people. He gave me and my husband the time to look around and was there when we have any questions. I know he was doing his job, but I bought the car because of him. My first car was a Toyota and I have been a fan ever since. The staff was even helpful too. Very accommodating and clean. So that you Gabrie for your awesomeness and thank you Hendricks Toyota for having what I was looking for.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Brenda Washington, thank you; we appreciate your feedback!

  • 5.0 out of 5
    May 13, 2020

    Items requested for new car were provided and installed as promised.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    George Glann, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Toyota of Fayettevil...le.

  • 5.0 out of 5
    May 13, 2020

    I had been served by this Toyota dealer since I have a recall from the factory

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Amir, thank you; we appreciate your feedback!

  • 2.0 out of 5
    May 12, 2020

    Everything was fine until I showed up at the dealer to pick up a used truck. I was paying cash, should have been a in and out process. ?Not the case?.... The woman working in the finance dept is rude as they come. I waited almost 3 hours to be able to pay so I could leave. They knew I was on my way should have been a easy transaction. I arrived at 1pm. I was not able to leave till 4:30pm. I will NEVER buy from here again.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are disappointed to hear that you did not have a more positive experience with us at Rick Hendrick Toyota of Fayetteville. If you are willing to gi...ve us another chance, please reach out to us at (910) 860-8575 to speak to our manager directly.

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