Volkswagen of Garden Grove

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.5
42 lifetime reviews. Includes reviews of Volkswagen of Garden Grove from DealerRater.com
  • Great place to buy and service your VW

    I have had a long relationship with VW of Garden Grove servicing our family VWs. Their service is top notch and I recently shopped around for a us...


    Show Full Review

    I have had a long relationship with VW of Garden Grove servicing our family VWs. Their service is top notch and I recently shopped around for a used Golf TDI. I found some online and tested 3 different ones. I am not going to comment too much on other VW dealers, but one gave me a high price with no room for negotiation and I though like they could do a better job prepping the car for sale. The other VW dealer I visited took me for a test drive in a car that lit up with a bunch service lights on the dashboard (including service engine soon) while we were testing it. If this is their idea of 112 point Certified Pre Owned Inspection then I say: No, thank you. I will look elsewhere. So, I thought, why not ask at the place I know from service? I did, and not only they found the right car for me but I also purchased it at the price I was happy with. Not to mention, I had the service I know inspect it and put a 24 month warranty on it. Could I ask for more? Some names to praise here: Jeremy Jones, the sales manager who found the right car for me, Amanda White & Maaz Tousi who handled all the paperwork quickly, and my long time service manager Gene McCoy and his service team. Thanks for taking a good care of us!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Nathan is amazing!
    April 8, 2017

    I went in for regular maintenance on my car and Nathan (who sold me my car originally) noticed that I drive a ridiculous amount of miles to and fr...


    Show Full Review

    I went in for regular maintenance on my car and Nathan (who sold me my car originally) noticed that I drive a ridiculous amount of miles to and from work everyday & because of this, my two year old car already had 50k miles on it! Nathan ended up getting me a great deal that allowed me to trade in my car for a brand new, upgraded version with a lease deal that totally fits my needs and makes more sense considering my driving habits. Nathan is very thoughtful and really looks out for the customer's best interest. If buying a car from here, always ask for Nathan! I always leave happy and confident in my buying decision after working with him. :)

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Top notch! Best VW sales and service in SoCal
    January 19, 2017

    Just got a 2017 GTI Sport. Great team, great price. This is our 6th VW 5th one bought at this dealer. The sales team lead by Jeremy and Anja is th...


    Show Full Review

    Just got a 2017 GTI Sport. Great team, great price. This is our 6th VW 5th one bought at this dealer. The sales team lead by Jeremy and Anja is the best! Walter was helping us on the day of the purchase. Amanda is a pro when it comes to paperwork. We got prepaid maintenance - peace of mind, especially because their service department is the best in OC. I need to mention here that we were part of the TDI settlement program. Leilani who handles TDI cases at VW of GG offered us early TDI drop off, 3 weeks before our final TDI appointment for buyback, so if you are a TDI owner and currently in the buyback process, give them a call! Finally, Jeremy offered his knowledge and test drives before we finally decided on GTI Sport. We started shopping for my wife's Golf TDI replacement in November and looked at Passat, eGolf, Jetta, Alltrack and GTI. My high score of the dealership and their service is not solely based on my experience with them. I used to be with Commonwealth and also dealt with VW of Capistrano, Fladeboe and Orange. VW of GG is the only one I can recommend.

    Does recommend this dealer

    Hide Full Review
  • Great dealer
    January 4, 2017

    Jeremy Jones and Zhong Ren were awesome in getting me a great deal. Gave me a above average amount for my trade and saved me a large amount on my ...


    Show Full Review

    Jeremy Jones and Zhong Ren were awesome in getting me a great deal. Gave me a above average amount for my trade and saved me a large amount on my lease. They definitely cared about my situation and aimed to help me. Highly recommend this dealer over the others.

    Does recommend this dealer

    Hide Full Review
  • New car lease
    November 10, 2016

    Zhong was very helpful and patient. He did not rush through the process and took time to go through everything. He was also very nice.


    Show Full Review

    Zhong was very helpful and patient. He did not rush through the process and took time to go through everything. He was also very nice.

    Does recommend this dealer

    Hide Full Review
  • Great Car Buying Experience
    August 8, 2016

    I was asked to help my granddaughter in her purchase of a car that she found at VW of Garden Grove. The salesman, Walter Uston, was very courteo...


    Show Full Review

    I was asked to help my granddaughter in her purchase of a car that she found at VW of Garden Grove. The salesman, Walter Uston, was very courteous and personable. He expedited the process and we were out of the dealership within an hour, which is unprecedented in my experience. My granddaughter is extremely happy with her car and I would certainly recommend this dealership and Walter to anyone.

    Does recommend this dealer

    Hide Full Review
  • Lovin' It!
    August 7, 2016

    We are so please with our car and with the service we received during the purchasing process. Everyone was helpful, friendly, and informative. We'...


    Show Full Review

    We are so please with our car and with the service we received during the purchasing process. Everyone was helpful, friendly, and informative. We've recommended Walter to many of our friends and acquaintances!

    Does recommend this dealer

    Hide Full Review
  • Helpful, Friendly, A great Experience.
    August 6, 2016

    I'm very happy with my New VW. The car is a champ. The sales people at Volkswagen Garden Grove are like family. Walter treated me very well and...


    Show Full Review

    I'm very happy with my New VW. The car is a champ. The sales people at Volkswagen Garden Grove are like family. Walter treated me very well and I could not be happy. I'm a very satisfied customer. joey sandoval

    Does recommend this dealer

    Hide Full Review
  • Go to Maaz
    July 15, 2016

    Maaz was very helpful in aiding us in our recent purchase at gg vw. He took the time to go over the different types of golfs they had available an...


    Show Full Review

    Maaz was very helpful in aiding us in our recent purchase at gg vw. He took the time to go over the different types of golfs they had available and made it much easier to decide what we really wanted. Overall peasant experience at gg at vw and would recommend others to purchase their new vehicles there.

    Does recommend this dealer

    Hide Full Review
  • Not very honest.
    October 20, 2015

    Took my VW to this dealer to check out an electrical problem that prevented me from driving the car. When I called to find out what was wrong the...


    Show Full Review

    Took my VW to this dealer to check out an electrical problem that prevented me from driving the car. When I called to find out what was wrong they stated it needed a new battery. Problem was that they didn't tell me until after they had installed the new one that the old battery was still serviceable and that I could have driven my car to my regular mechanic so to get a second opinion. They charged me over $200 for a battery with a very limited warranty. I could have purchase the same quality of part for half the price with warranty that was longer with no exclusions. So because of their lack of disclosure prior to starting the work I overpaid for an inferior product.

    Does not recommend this dealer
    Came in for service or repair

    Hide Full Review