Audi of Westwood

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
66 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 8, 2020

    I had such a great experience at Audi Westwood. The salesman I worked with went above and beyond my expectations. After my experience at Audi of Nashua... it was great to work with a dealership that put customer service first. Angel was my salesperson and came in on his day off to work around my schedule so I could buy the car. Since I was buying out of state he had to drive the car 2.25 hours to my town hall to drop it off. He replaced the back windshield wiper when he noticed it was not working well and replaced the key battery before dropping it off. I will definitely make the 2hr and 15 minute drive to buy from them again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Debbie, thank you for the review! We are so glad you had a great experience working with our team at Audi Westwood, and we will certainly let Angel kn...ow that you appreciate his help. We are proud that we gave you the exceptional service you deserve here, and we hope that you continue to enjoy your newly purchased vehicle!

  • 1.0 out of 5
    July 24, 2020

    Anastasiya was really good and helped me figure out which car I wanted. She was also trying hard to get me a good deal. Then this guy, Patrick something... (her manager) comes in and tells "You can buy the car from somewhere else if you want to". Well thanks for the advice, I am buying from somewhere else. I just hope Carmax/Carvana gets better so that you don't have to visit such dealerships. He is your typical salesman who is trying to push you into making a decision telling that the car is going to sell within a day. Beware of some of his quotes "I have someone coming to view this car tomorrow at 10" "If not you then someone else will buy it" "I will offer an Audi Merch if that makes you happy"

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    Does not recommend this dealer
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    Audi Westwood

    As we explained, we don't discount our used cars as they are priced to market. You continued to ask for a discount, but unfortunately, there wasn't mo...re we could do to assist you. Please contact me if you have any questions about this. Thank you,Ken Giordano - General Manager - (781) 234-2014

  • April 30, 2012

    Visited Westwood Porsche Audi looking for a used Porsche or new 2013 Boxster s . Received by Mr. Pinto who took a great deal of time going over our options.... New Boxsters were not due until late summer so he introduced us to John Suh on the Audi side. We picked out an Audi in stock and the process went incredibly smooth. No hassling over little issues. Great experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 22, 2020

    Very thorough and accommodating in providing me a loaner vehicle while they were performing repairs on my Audi S3. I trust my service there and drive a... great distance to continue with their caring for my vehicle. Matt is the man.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for trusting us with your Audi S3! We really appreciate you making the trip out to see us at Audi Westwood and are delighted that yo...u can depend on Matt to keep you safe out on the roads. Have a wonderful weekend!

  • 5.0 out of 5
    July 9, 2020

    Great customer service, efficient and diligent. They are good at sales but also good at interaction with costumers. I highly recommend this Audi dealership... if you are in the Boston area .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sergi, thank you for shopping at Audi Westwood! Our team strives to offer friendly and professional service for all guests and we're so grateful to re...ceive such positive feedback. It's a privilege to have your business and we look forward to working with you in the future!

  • 5.0 out of 5
    July 8, 2020

    Took my Audi A8 to them and problem was diagnosed immediately on arrival. Assistant was extremely knowledgeable and professional. Repair took a about a... week through no fault of the dealership as pandemic hindered shipment of parts. Everyone I came into contact with exhibited 5 star customer service. Thumbs up

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for leaving us a five-star review, Bruce! We appreciate you trusting us with your Audi A8. Customer satisfaction is our goal and I am glad t...o hear that our service department took care of everything for you. Safe travels!

  • 1.0 out of 5
    July 1, 2020

    Purchase went nice and smooth, of course. Delivery was terrible, nothing done, sales person passed the buck, as to why it wasn't ready. Damage to the... vehicle, 45 days later not fixed. The sales person, general sales manager and finance manager, told us, we did not ask, that the first payment was included. Today, we asked why it is still pending, sales person said car didn't qualify. So why does know one know that, when they are selling them and why tell customers first payment is included if you don't really know that? Ruzhena Vishnevski, Brad Levin, and Mike Burke

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Leigh - I'm sorry to hear that you are frustrated, but this review is misleading, and I want to be clear about what happened here. Audi Financial Serv...ices, not our dealership, had a program through which they paid for the first monthly payment of any vehicle in the year range 2015-2018. You purchased a 2019 model, so it never qualified for this program. I explained this to you during the purchase process, and I also sent you a copy of the program explaining exactly why it is that your purchase does not qualify. Again, I'm sorry to hear that you are frustrated, but I do feel that we were fair in explaining what you could expect from us. If you would like to discuss this with me further, please don't hesitate to give me a call. Thank you, Ricky Medeiros - Service Manager - 781-234-2055

  • 1.0 out of 5
    July 1, 2020

    Purchase was great! Delivery terrible, nothing ready on time, damage to the car. No followup. They told us they make first payment, they didn't

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    Does not recommend this dealer
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    Audi Westwood

    I'm sorry to hear that you are frustrated, but this review is misleading, and I want to be clear about what happened here. Audi Financial Services, no...t our dealership, had a program through which they paid for the first monthly payment of any vehicle in the year range 2015-2018. You purchased a 2019 model, so it never qualified for this program. I explained this to you during the purchase process, and I also sent you a copy of the program explaining exactly why it is that your purchase does not qualify. Again, I'm sorry to hear that you are frustrated, but I do feel that we were fair in explaining what you could expect from us. If you would like to discuss this with me further, please don't hesitate to give me a call.Thank you,Brad Levin - General Sales Manager - (781) 234-2024

  • 5.0 out of 5
    June 11, 2020

    I initially came to look for a CPO vehicle, but the one I was interested in had issues. Angel was great at finding other suitable options for me and making... sure I am happy with my choice. I haven't felt pushed into something I didn't want and he was great at answering all my questions. Overall super happy with both the purchase and the service.

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    Does recommend this dealer
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    Audi Westwood

    Thank you for the review! It was our pleasure to work with you here at Audi Westwood, and we will certainly let Angel know that you appreciate his hel...p. We hope that you continue to enjoy your newly purchased vehicle!

  • 5.0 out of 5
    June 9, 2020

    I have just leased my 3 car with Westwood Audi. Outstanding staff and sales people, service surpassed by none! I highly recommend them, and yes, the best... deal in town!!

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    Does recommend this dealer
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    Audi Westwood

    Thank you so much! It's been a pleasure to have your business at Audi Westwood and we look forward to working with you in the future!

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