Lexus of Ann Arbor

The Financial Department lied to me three times. Very bad respect for Lexus. Mark and Jasson. We surely not recommend the Lexus of Ann Arbor

Joseph was easy to work with and able to meet my price point. He was friendly, responsive, and very knowledgeable about the models available, including... all the various features.

Bought our first Lexus, an ES, at Lexus of Ann Arbor in 2004. Had it serviced there until we traded it in 2006. Our current cars, a GX and a GS, were both... purchased there and we have always had them serviced there. All of the staff, Ramey Miller in particular, have been great to work with and service has always been top notch. Granted, Lexus service is a little pricy, but but the technicians are Lexus trained, so I know my cars are serviced properly. Ramey has never pushed service that wasn't necessary and has always explained what and why. We don't plan on buying anywhere else and as long as we own Lexus vehicles we plan on having them serviced at Lexus of Ann Arbor.

I bought a used vehicle there and highly recommend staying away from them for used vehicles, and definitely stay away from the service department. They... had done some work on the transmission prior to selling it to me, and did a poor job. The warranty refused to pay for it to be fixed because the problem was pre-existing - caused by Lexus of Ann Arbor! . Now I'm out $3000 and they have refused to help. These folks might be fine on a brand new lexus, but they just don't know what they're doing with other cars.

I bought a used vehicle there and highly recommend staying away from them for used vehicles, and definitely stay away from the service department. They... had done some work on the transmission prior to selling it to me, and did a poor job. The warranty refused to pay for it to be fixed because the problem was pre-existing - caused by Lexus of Ann Arbor! . Now I'm out $3000 and they have refused to help. These folks might be fine on a brand new lexus, but they just don't know what they're doing with other cars.

Purchased a 2017 RX350 in May during the pandemic, so it was a bit strange having to deal with the new protocol. Hernando was very helpful and made our... buying experience quite pleasant. Would recommend this dealership as they were good to work with. I believe we paid a fair price for the vehicle.

I had the best experience with Jeff (sales), Justin (finance), and Jay (manager?); given our world has changed with Covid, they both had me comfortable... throughout the entire process. I was able to handle the entire sales process over phone/text messages, I was able to receive paperwork ahead of time to verify everything, and I was able to sign on site and get out of the dealership within 20 minutes. Pricing they gave initially, is the pricing they honored AND was over $100 less than area dealerships (Southfield, Utica, Grand Rapids). They're honest, and straight forward. I highly recommend this family run dealership.

I would give 0 star if I could. We returned our leased car about 2 weeks ago, and a couple days later after we returned the car, I realized that I left... my and my son's favorite sunglasses in the car. We emailed them and they said they would check into it but we never heard anything back. We emailed them again and even called them, no responses either, all the phone calls were directed to voice mail. We were extremely disappointed and my son felt very sad. Is it so difficult to just get our belongings back? Our family supports local business and we really like Lexus. We were planning about purchasing a new Lexus from them when the coronavirus pandemic is over, but I think they will lose the business from us. DISAPPOINTED?????????There is a management problem. Since there are employees in such a large store who will take the guest's sunglasses, and there is no reply, apologize.

Have been buying Lexus's since 2002 and recently bought a Lexus ES350 from Lexus of Ann Arbor. Always had my car serviced by this dealership, including... oil changes, tire rotations, alignment, etc. At 30,000 miles, the dealership recommended I change the tires, which cost me over $1,000. They completed an alignment on my tires for $300. When I drove off the lot, I called them immediately to advise that my car's alignment is off and needed to be rechecked. After bringing it back for a recheck, they advised nothing is wrong with the alignment. At 50,000 miles (after driving only 20,000 miles on them), my tires lost their tread and the dealership advised to purchase another set of new tires. I told them to recheck the alignment, which they did and this time confirmed the alignment was completely off, which was the reason my tires wore out prematurely. I spoke to the General Manager, Sean, and he confirmed I did everything right in terms of servicing my vehicle on time, every time, but that he will not be responsible for their botched alignment job. He then advised I contact Bridgestone and complain to them that the tires wore out prematurely, knowing full well that the alignment was the root cause. I refused. As a result, I'm going to have to purchase my second set of tires again. That's not the issue for me, another $1,000 hit for me as a result of Lexus of Ann Arbors negligence is the least of my concerns. What shocked me was Sean's response when I advised that I will never purchase another Lexus for me or my wife if they fail to stand behind their vehicles or service. He told me "he's sorry to hear me leave but he's not willing to help me any further". What??? Tens of Thousands of Customer Lifetime Value dollars lost as a result of what, a failure to stand behind your work. So I called Lexus Corporate and they were completely disappointed in Sean's decision since the evidence clearly shows they're at fault, but there's nothing they can do other than to file a complaint that will be reviewed by the GM of the dealership, which is Sean. Bad business decision and a caution to all prospective buyers of what to expect when doing business with Lexus of Ann Arbor.

Recently, purchased both a used Lexus ES and GS from Lexus of Ann Arbor. Highly recommend my salesman Hernando Mejia. He is not only knowledgeable and... trustworthy but has the patience to allow you explore the Lexus lineup. We were able to compare several different models both new and used in a very low stress environment. Lexus of Ann Arbor does provide upfront no-haggle pricing on their used cars so you don't have to be worried about not being offered their best price.