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Reviews

Average Ratings

4.9
597 lifetime reviews. Includes reviews of Mercedes-Benz of Princeton from DealerRater.com
  • Excellent Experience!

    I just took delivery of my MB E 400 Wagon from Mercedes-Benz of Princeton, and was extremely impressed by the whole process, but particularly by ...


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    I just took delivery of my MB E 400 Wagon from Mercedes-Benz of Princeton, and was extremely impressed by the whole process, but particularly by my Sales Associate, Arno Orsini. Arno was very easy to work with. Whereas the typical new car buying experience is adversarial (you against the dealer) Arno, made it actually enjoyable. He was knowledgable, transparent, willing to make recommendations, quick acting and very personable. I actually enjoyed the car buying experience; it was fun. Thats a first! And lest you think I overpaid, Arno gave an extremely competitive price from the start, without the usual back and forth. This was validated thru several "buying services" and other MB dealers. I highly recommend MB of Princeton and Arno Orsini!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Will definitely be back
    May 25, 2017

    I've been to a couple of dealerships within a 15 mile radius of me and this one was my most recent. I am a stickler for service so I need to make ...

    Mercedes-Benz of Princeton

    We appreciate that you took the time to write a review & driving out of your way. We are very glad that Miguel was able to provide you with excell...


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    I've been to a couple of dealerships within a 15 mile radius of me and this one was my most recent. I am a stickler for service so I need to make sure I fee at home when I get any work done on my baby! Long story short I was provided a great service by a very respectable team. Miguel was a great help and was very knowledgeable when I asked him questions about the mode of my car. Overall it was a great experience and I will continue to come here for any work I need. Thanks for the great experience!

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Princeton

    We appreciate that you took the time to write a review & driving out of your way. We are very glad that Miguel was able to provide you with excellent customer service in our Service Department.


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  • Tentative and friendly service.
    May 24, 2017

    I called and later rescheduled my ML350 20k service because I had a time conflict, very friendly phone conversation. When I got to the dealership,...

    Mercedes-Benz of Princeton

    We appreciate that you took the time to write a review. We are very glad that Miguel was able to take care of your needs in our Service Departmen...


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    I called and later rescheduled my ML350 20k service because I had a time conflict, very friendly phone conversation. When I got to the dealership, Miguel was very nice and professional, he explained the service that my car needed, and answered all my questions patiently, and got my loaner car ready for me very quickly. Because I have a back to back schedule with my two kids, I won't be able to return the loaner car till next morning, and Miguel was very understandable and thoughtful too. When the service of my car was done, I got a friendly phone call from Miguel as well. Nice job!

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Princeton

    We appreciate that you took the time to write a review. We are very glad that Miguel was able to take care of your needs in our Service Department. Also very happy he was accommodating with your busy Mom scheduled, there is anything we can help you with in the future, please let us know.


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  • Great, tentative service
    May 24, 2017

    I took in my C300 and was provided a great service from the employees. Miguel walked me through the process and answered all questions I provided ...

    Mercedes-Benz of Princeton

    Thank you for your feedback. We are happy that Miguel was able to assist you in the servicing your C300. We are glad to give you a top notch exp...


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    I took in my C300 and was provided a great service from the employees. Miguel walked me through the process and answered all questions I provided him. I will definitely be returning for my next service!

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Princeton

    Thank you for your feedback. We are happy that Miguel was able to assist you in the servicing your C300. We are glad to give you a top notch experience!


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  • Positive Review
    May 18, 2017

    I arrived without an appointment to have a part I had ordered replaced in my car. I was greeted and helped by Miguel Cruz. Miguel was profession...

    Mercedes-Benz of Princeton

    Thank you for your review. We are delighted that Miguel was able to accommodate your needs in servicing your vehicle at Mercedes-Benz of Princeton.


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    I arrived without an appointment to have a part I had ordered replaced in my car. I was greeted and helped by Miguel Cruz. Miguel was professional and knowledgeable and easily added on wiper blade replacements as well. He kept me updated on the progress and expected wait time.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Princeton

    Thank you for your review. We are delighted that Miguel was able to accommodate your needs in servicing your vehicle at Mercedes-Benz of Princeton.


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  • "Exceptional Customer Service"
    May 18, 2017

    Miguel was a real pleasure to work with he was very friendly and extremely knowledgeable. He was able to answer all my questions I had about my w...

    Mercedes-Benz of Princeton

    Sean, Thank you for the review on Miguel & our service department. Miguel is a great asset to our Service Team. Thanks Joseph Hobbs Internet Mana...


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    Miguel was a real pleasure to work with he was very friendly and extremely knowledgeable. He was able to answer all my questions I had about my warranty and explained my final paperwork to me. Kudos' to Miguel and your service department.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Princeton

    Sean, Thank you for the review on Miguel & our service department. Miguel is a great asset to our Service Team. Thanks Joseph Hobbs Internet Manager jhobbs@mbprinceton.com


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  • EXCELLENT EXPERIENCE!

    Paul of Princeton Mercedes-Benz was the Sales Consultant assisting me and my husband in the purchase of a GLE 350 4Matic. From the moment we enter...


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    Paul of Princeton Mercedes-Benz was the Sales Consultant assisting me and my husband in the purchase of a GLE 350 4Matic. From the moment we entered the showroom we were treated wonderfully by the receptionist, and later by Paul and his team. We learned a lot about the GLE 350, and had a great and informative test ride of the car. Additionally, we learned a lot from Paul about Mercedes Benz as a company. We found Paul to be very enthusiastic, prepared, competent, and gracious, in his presentation and and assistance with us. He also has a great sense of humor. In the days before our ultimate purchase, we never felt pressured or harassed, and whenever we contacted him he answered all of our questions and eased our concerns about the car. And best of all he negotiated with us a wonderful sales price that met our budget. Should the opportunity present itself in the future, we will gladly refer any of our family, friends, or colleagues, if they are interested in buying a Mercedes Benz, to Paul and the Princeton Mercedes Benz dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Outstanding experience
    May 15, 2017

    After 30 years of buying cars now for the first time with Dale Cook at Mercedes-Benz of Princeton I encountered a super-competent professional sal...

    Mercedes-Benz of Princeton

    We value the time that you took to write a review. We are pleased that Dale was able to arrange a pleasant delivery. If there is anything we can...


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    After 30 years of buying cars now for the first time with Dale Cook at Mercedes-Benz of Princeton I encountered a super-competent professional sales person. With completely natural friendliness and helpfulness Dale reflected the quality of Mercedes-Benz in every aspect of the sales interaction. There was nothing in common with the uncomfortable, adversarial auto buying experiences I have had before. He listened carefully, understood my needs and wishes, and worked to meet them. The most transparent process I have ever seen--all details reviewed, double-checked, all possible combinations examined. Everything explained clearly. Dale took his time to consider the optimal combination of features and value-for-money packages. I felt well informed as well as respected. This was a unique experience. Anyone who has experienced the unsatisfactory "sales job" so common at other brands and dealers will be delighted with the treatment and outcome of working with Dale Cook. And I have not even mentioned how fantastic the car is! I was converted to Mercedes-Benz and I cannot imagine going elsewhere.

    Does recommend this dealer
    Mercedes-Benz of Princeton

    We value the time that you took to write a review. We are pleased that Dale was able to arrange a pleasant delivery. If there is anything we can help you with in the future, please let us know. Joseph Hobbs Internet Manager jhobbs@mbprinceton.com


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  • Princeton Mercedes-Benz

    A friend convinced me to consider Mercedes-Benz--I am so glad I listened. The sales process was unlike any car buying experience I have had: the ...


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    A friend convinced me to consider Mercedes-Benz--I am so glad I listened. The sales process was unlike any car buying experience I have had: the sale person, Dale Cook, was not only genuine, sincere, and knowledgeable, he gave the whole process from start to finish the kind of professional polish I have never seen in my 30 years of buying cars. He made every detail transparent, every request achievable, and finally easily succeeded in showing me why Mercedes-Benz was the best choice. But there was no "selling" involved in the traditional sense, no posturing, no pushing. There was only respect, responsiveness and openness. He worked every angle of the costs to get me the best imaginable price. I am deeply impressed and feel I have found an automotive home for the rest of my life. Amazing. For people who wonder why car buying has to be such an unpleasant, suspicion-arousing experience, I recommend an hour talking to Dale and you will see a whole new approach: logical, clear and considerate. It was a pleasure to acquire this car (which is fantastic by the way) because of the process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • BEST EXPERIENCE EVER!!
    May 10, 2017

    Dale Cook was our sales person. I can not say enough about Dale. Totally met our needs and went above and beyond. 5 star salesman.

    Mercedes-Benz of Princeton

    Thank you for your comments. We are thrilled that Dale was able to satisfy your needs in purchasing a new Mercedes-Benz. If an opportunity arise...


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    Dale Cook was our sales person. I can not say enough about Dale. Totally met our needs and went above and beyond. 5 star salesman.

    Does recommend this dealer
    Mercedes-Benz of Princeton

    Thank you for your comments. We are thrilled that Dale was able to satisfy your needs in purchasing a new Mercedes-Benz. If an opportunity arises in the future that we can help with, please let us know. Joseph Hobbs Internet Manager jhobbs@mbprinceton.com


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