Reviews
Write a reviewGreat Experience
Mike Wendroff was AWESOME from the very beginning to the end during the sales process. He worked within my budget, no haggling on going back & forth. He kept me up to date on the delivery process and I couldn’t be happier with my purchase from BMW of North Haven. I STRONGLY urge those looking for a vehicle to stop by!!!!
Thank you so much for taking the time to share your feedback with us, Joe. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! The Team at BMW of North Haven
Quick, efficient, personable service visit.
Quick, efficient, personable service visit. Expensive, but that was not unexpected. Ready on time and clean.
Glenn, Thank you for your business and this review. We're happy to hear Basel, Don, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at BMW of North Haven
Excellent customer service.
Excellent customer service. Staff very attentive. Communicated well with progress of work in process. Comfortable wait area.
Thanks for sharing about your experience with BMW of North Haven. We appreciate your business, Margie, and hope to see you again soon! The Team at BMW of North Haven
Service is constantly excellent at BMW North Haven.
Service is constantly excellent at BMW North Haven. Ashley runs a great organization - we have worked with multiple Service Advisors and they are all top notch. ORaine took excellent care of us today. Recommended!
Thanks for sharing your experience with BMW of North Haven. Ashley, ORaine, and our team appreciate your business and hope to see you again soon! The Team at BMW of North Haven
Excellent service, very transparent about repairs found
Excellent service, very transparent about repairs found during inspection. Their use of technology to update stays is great. Texting and video showing what is needed is very helpful. The negative is the pricing charged for even routine maintenance like oil changes, spark plug changes. I had three tires changed and was charge $403 per tire. I looked up the exact tires at Town Fair tires and they were $300 per. Had I know this I would not have purchased tires at BMW North Haven.
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of North Haven! The Team at BMW of North Haven
Stephanie was excellent from day 1 to close - I would
Stephanie was excellent from day 1 to close - I would highly recommend to someone else. She professional, knowledgeable, friendly, and able to instill confidence with the buying process.
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at BMW of North Haven
This dealer is the worst they cheated me and lied about
This dealer is the worst they cheated me and lied about me talk about not taking responsibility.
We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. The Team at BMW of North Haven
Excellent service.
Excellent service. Knowledgeable, polite and courteous and take care of any problems promptly and efficiently
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at BMW of North Haven
Professional, accurate diagnosis is provided and customer
Professional, accurate diagnosis is provided and customer repair cost value through loaner cars, warranty period enhancement, three year extended oil change program, and menu items pricing.
Thank you for choosing BMW of North Haven, Steven, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Team at BMW of North Haven
Inconsiderate, deceptive, cold, dishonorable
We were on our way from RI to view a vehicle. Jesus was our salesman. I had a 5:30pm appointment and had about a 1.5 hour drive. We asked twice if we shold put a deposit on the X5. I was told no and if there was interest he would call me. As I'm leaving RI after leaving work early, I get a telehone call the X5 was sold. No warning. Could care less. No manager called to aplogize. I had financing lined up and insurance. It was being held for us verbally since they would not take a deposit to hold it. Deplorable sales treatment and no aplogize or trying to make it right. Horrible!
We're sorry that you didn't have a completely satisfying visit, David. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. The Team at BMW of North Haven