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Reviews

2.0
Average based on 5 reviews
  • Not your normal Car Dealership

    I was always weary about going to car dealerships but the experience my husband and I had at Motor Village LA was exceptional. This is a beautiful...


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    I was always weary about going to car dealerships but the experience my husband and I had at Motor Village LA was exceptional. This is a beautiful new building in downtown LA with a very cheery staff to match the facility. I went in on a busy day and expected to have to wait around. Ali Ahmed, their Internet Sales Manager immediately addressed me and checked to see if I needed anything. I was not in a particular rush to purchase but always had a fascination with Jeeps. After a brief consult we narrowed it down to two models for me and my children. They were still busy so Ali took me up to show me the options available and taking the time to test drive two different models. I ended up loving the Grand Cherokee!! We found one in the inventory that was close to what I wanted. I wanted to speak with my Husband first. Ali completely understood and did not pressure me after I made that clear. We exchanged contact information and set up an appointment for the next day. I even received a confirmation call and text message the next day. Talk about keeping up with the times! My husband and I arrived the next day. Ali had the car waiting for us downstairs and demonstrated the car to my husband again. We had a trade that I wanted him to evaluate. Ali explained their process for evaluation and showed us the market value for the car as well as realistic cost for repairs. They offered us about the same as the other dealerships. It was less than I originally expected but taking into consideration the information he provided, I was happy with what we got. Once everything was set up, Ali set us up with Kevin Su, one of his salespeople there. Kevin was very thorough with the delivery and took the time to make sure we were comfortable with all the features and gadgets we got. I look forward to coming in for a new car when my lease is up and dealing with the Motor Village staff.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Frustrating Experience

    We were called to pick up the car and it was not ready when we got there. Therefore, we had to rent a car unexpectedly. We came back the next day ...


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    We were called to pick up the car and it was not ready when we got there. Therefore, we had to rent a car unexpectedly. We came back the next day because we were told it would be finished and besides the billing system being down, our service representative was MIA. He had told us that the repairs would be $1,100 but then an "intern" wandered into the service area and let us know that it was actually under an extended warranty and should only be $100. Had to do another rental car because the billing system was still down. Came back the next day and the service rep was again MIA. Another rep was finally found to close us out and asked us what we owed. We had to go through the whole warranty thing again and finally were able to pay and take the car. It is still not clear what the final bill was but at least we have our Jeep back.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • BEWARE OF THIS DEALERSHIP!

    Went into this dealership to return my car. Salesman (Mitch) lied to my face to coerce me into getting into a new lease and promised to take care ...


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    Went into this dealership to return my car. Salesman (Mitch) lied to my face to coerce me into getting into a new lease and promised to take care of all my overage fees from old car. Guess what...when the bill came for the overage fees he denied ever making the promise! Am left with thousands of dollars in overage fees and a car I didn't want. Tried calling the dealership over 30 times and no one even got back to me. CAUTION TO ALL POTENTIAL CUSTOMERS: STAY AWAY FROM THIS DEALERSHIP! I have leased cars for years but will never ever lease from them again. In fact they left such a bad taste in my mouth I will not lease a Jeep again. I won't let my family or friends come here either. Take your business elsewhere. Somewhere you can trust and that can earn you business.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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