Mercedes-Benz of Sacramento

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Reviews

Average Ratings

4.5
583 lifetime reviews. Includes reviews of Mercedes-Benz of Sacramento from DealerRater.com
  • Excellent

    Overall very nice experience, Great inventory of new cars. Jose was great. Took time to keep us interested, excellent customer service skills.


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    Overall very nice experience, Great inventory of new cars. Jose was great. Took time to keep us interested, excellent customer service skills.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service as always
    May 18, 2017

    Every time i go there i feel like family. People see that the workers remember my name and speak to me like we're friends and that always looks go...

    Mercedes-Benz of Sacramento

    Mr. Burgess, We consider all our customers to be part of the Mercedes Benz of Sacramento family. Thank you for your business and for the 5 star r...


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    Every time i go there i feel like family. People see that the workers remember my name and speak to me like we're friends and that always looks good especially at a Mercedes dealership. I always know what to expect when i get there. Great service.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Sacramento

    Mr. Burgess, We consider all our customers to be part of the Mercedes Benz of Sacramento family. Thank you for your business and for the 5 star review! Lisa Brown Customer Relations Manager Von Housen Auto Group


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  • Amazing product & customer service team
    May 17, 2017

    I recently purchased my 9th vehicle from this dealership since 2008. I would highly recommend anyone who wants the Mercedes Benz experience to uti...

    Mercedes-Benz of Sacramento

    Dominic, We appreciate your loyalty to Mercedes Benz of Sacramento! Thank you for taking the time to give us such a nice review and for recognizi...


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    I recently purchased my 9th vehicle from this dealership since 2008. I would highly recommend anyone who wants the Mercedes Benz experience to utilize this dealership. From my first purchase to my ninth this dealership has surpassed all of my expectations from the front door greeting to service. Outstanding job team Mercedes Benz of Sacramento! Thank you...

    Does recommend this dealer
    Mercedes-Benz of Sacramento

    Dominic, We appreciate your loyalty to Mercedes Benz of Sacramento! Thank you for taking the time to give us such a nice review and for recognizing our employees who will always go above and beyond to provide first class service. We look forward to serving you in the future. Lisa Brown Customer Relations Manager Von Housen Auto Group


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  • Great Service!
    May 17, 2017

    Great and courteous service! I didn't have to wait more than an hour to replace a battery and could have a cup of Starbucks during my wait.

    Mercedes-Benz of Sacramento

    Thank you for your business and for the nice review! We try to offer first class service to every customer every time.


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    Great and courteous service! I didn't have to wait more than an hour to replace a battery and could have a cup of Starbucks during my wait.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Sacramento

    Thank you for your business and for the nice review! We try to offer first class service to every customer every time.


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  • Remarkable Experience
    May 12, 2017

    My experience at Mercedes Benz was remarkable as usual. Service was efficient and outstanding staff. Mercedes Benz has maintained incredibly qual...

    Mercedes-Benz of Sacramento

    We appreciate your loyalty to Mercedes Benz of Sacramento. Thank you for taking the time to give us 5 stars!


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    My experience at Mercedes Benz was remarkable as usual. Service was efficient and outstanding staff. Mercedes Benz has maintained incredibly quality during the years and timely service appointments.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Sacramento

    We appreciate your loyalty to Mercedes Benz of Sacramento. Thank you for taking the time to give us 5 stars!


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  • New 2017 GLC300
    May 10, 2017

    I had a great experience purchasing a new 2017 GLC. Robby was very helpful with matching and exceeding all on-line offers from other dealers in a ...

    Mercedes-Benz of Sacramento

    We're happy to hear Robby was able to help you find the perfect vehicle for your needs and we appreciate your recommendation. Enjoy your beautifu...


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    I had a great experience purchasing a new 2017 GLC. Robby was very helpful with matching and exceeding all on-line offers from other dealers in a 200 mile radius. When it came time to turn in my end of lease vehicle, Robby made sure I wasn't charged any fees or excessive wear fees and even saved me the last month lease payment. I ordered my new Mercedes from the factory since there weren't any available with the exact equipment I wanted. Robby was able to modify an existing order getting me the vehicle I wanted a full month before my lease was up. I am totally satisfied with the service I received and highly recommend Mercedes-Benz of Sacramento.

    Does recommend this dealer
    Mercedes-Benz of Sacramento

    We're happy to hear Robby was able to help you find the perfect vehicle for your needs and we appreciate your recommendation. Enjoy your beautiful new GLC!


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  • meeting customer expectations in a professional way.
    May 8, 2017

    Service consultant was very knowledgeable and have lot of patience to listen customer issues and try to take of them in a professional manner. He ...

    Mercedes-Benz of Sacramento

    Thank you for the nice review! We are lucky to have employees like Efrain who will always go above and beyond to ensure their customers are compl...


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    Service consultant was very knowledgeable and have lot of patience to listen customer issues and try to take of them in a professional manner. He was very friendly and easy to work with. I was completely satisfied with his services.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Sacramento

    Thank you for the nice review! We are lucky to have employees like Efrain who will always go above and beyond to ensure their customers are completely satisfied.


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  • Don't buy online.
    May 4, 2017

    Bought a CPO 2013 ml350 bluetec. Worst service ever from the get go. Had to have the car delivered to us because as we are stepping on the plane ...

    Mercedes-Benz of Sacramento

    Thank you for your feedback. It is always our goal that our customers are happy with the vehicle they've purchased. We sincerely apologize for y...


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    Bought a CPO 2013 ml350 bluetec. Worst service ever from the get go. Had to have the car delivered to us because as we are stepping on the plane to fly in to pick it up we were sent a text telling us it wasn't going to be ready! Showed up and the running board light out ($850),brakes shot($850), scratched wheel. And that's only the half of it. Delivery guy showed me scratches were there before he took it. We had to call Mercedes head office to get the CPO warranty and service contract that was part of it activated. I can go on........ The best or whatever!

    Does not recommend this dealer
    Mercedes-Benz of Sacramento

    Thank you for your feedback. It is always our goal that our customers are happy with the vehicle they've purchased. We sincerely apologize for your frustration and any inconvenience.


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  • John Liu's the Greatest!
    May 4, 2017

    John is very knowledgeable, and honest. He tries to sell the right car for you. This is why we trust John so much, and will keep coming back.

    Mercedes-Benz of Sacramento

    Congratulations on your new Mercedes Benz! We appreciate you taking the time to recognize John and his efforts to provide first class service. W...


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    John is very knowledgeable, and honest. He tries to sell the right car for you. This is why we trust John so much, and will keep coming back.

    Does recommend this dealer
    Mercedes-Benz of Sacramento

    Congratulations on your new Mercedes Benz! We appreciate you taking the time to recognize John and his efforts to provide first class service. We look forward to seeing you again! Lisa Brown Customer Relations Manager Von Housen Auto Group


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  • great service
    May 3, 2017

    It was time for my A service . I been coming to shop for about 6 years and I very happy with my service they take good care of my car.

    Mercedes-Benz of Sacramento

    Thanks for the 5 star review and for your loyalty to Mercedes Benz of Sacramento! Lisa Brown Customer Relations Manager Von Housen Auto Group


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    It was time for my A service . I been coming to shop for about 6 years and I very happy with my service they take good care of my car.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Sacramento

    Thanks for the 5 star review and for your loyalty to Mercedes Benz of Sacramento! Lisa Brown Customer Relations Manager Von Housen Auto Group


    Hide Full Review