Herb Chambers Toyota Scion of Auburn

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Reviews

Average Ratings

4.7
1314 lifetime reviews. Includes reviews of Herb Chambers Toyota Scion of Auburn from DealerRater.com
  • Awesome customer service

    I was in for my routine service today and Lauriann (Assistant Service Manager) was awesome -as always in explaining what was done! She always goes...

    Dealer Response

    Thank you, Jack, for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm...


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    I was in for my routine service today and Lauriann (Assistant Service Manager) was awesome -as always in explaining what was done! She always goes over the 'multipoint inspection and making sure I understand what was done and when it's due to come in again! She always greets you warmly and her friend persona makes coming in for service a pleasure!! When people do a great job they should be recognized and I just want to say 'thank you' Lauriann for always being helpful!! You can often feel lost in any service department but my experience thus far has always been a pleasant one!! On a separate note I just want to give a 'shout-out' to Stephane (Sales Manager) for also being helpful in so many ways and another friendly face in the crowd!!! When people take a moment and slow down to explain things or make you feel that you are important to both them and their business......then it shines through in all that they do!! Jack Bonsignore

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Jack, for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with our crew. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Dan Bortolussi, General Manager


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  • Service Excellence!
    April 24, 2017

    This service recognition is long overdue! I purchased my Toyota Siena in 2014 at the Auburn location. Over the years, Alyssa Baril has consisten...


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    This service recognition is long overdue! I purchased my Toyota Siena in 2014 at the Auburn location. Over the years, Alyssa Baril has consistently represented your company and image in the most professional way. She has gone above and beyond, time after time and truly puts her customers first. I am always pleased with our interactions on the telephone and when I arrive at the Auburn dealership for service, it is always reassuring to know she is taking care of me. Good, consistent, professional customer service is something I believe everyone deserves and I recognize this with Alyssa during each customer interaction, not just my own experience. Today, Alyssa introduced me to the auto technician working on my car to help troubleshoot an issue I was having with the vehicle. Jeff Krasner was top notch when it came to his care and knowledge about the issue and the manner he handled explaining this to me was truly appreciated. These two individuals at the Auburn location are fantastic members of your team and represent Herb Chambers with class!

    Does recommend this dealer
    Came in for service or repair

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  • I really enjoyed working with this dealership!
    April 19, 2017

    From the beginning, Anthony seemed very genuine and worked his best to get me I wanted. I feel like I made new friends. Most of us are skeptical ...

    Herb Chambers Toyota Scion of Auburn

    Thank you for the kind words. We are truly lucky to have such wonderful people working here like Anthony, Tomi, Shawn and Imad. We are thankful ...


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    From the beginning, Anthony seemed very genuine and worked his best to get me I wanted. I feel like I made new friends. Most of us are skeptical about car salesman and of course they are friendly and appear interested in you....but I truly felt everyone I worked with at Toyota in Auburn was friendly and great to deal with. I will be honest, I shopped around other Toyota dealerships for best deal and found this location to have the best staff and lowest price!

    Does recommend this dealer
    Herb Chambers Toyota Scion of Auburn

    Thank you for the kind words. We are truly lucky to have such wonderful people working here like Anthony, Tomi, Shawn and Imad. We are thankful for your business and we look forward to the opportunity to assist you with your automotive needs again in the future. Best, Dan Bortolussi, General Manager


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  • Kennedy is the best!!
    April 17, 2017

    Had a great experience at the dealership Kennedy picked out the car that was perfectly what we wanted and Dhimitri for us the deal we needed. Fina...

    Herb Chambers Toyota Scion of Auburn

    Thank you! We're so glad that you had such a positive experience at our dealership, specifically with Dhimitri, Kennedy and Andi. They are truly a...


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    Had a great experience at the dealership Kennedy picked out the car that was perfectly what we wanted and Dhimitri for us the deal we needed. Finally Andi had us through the paperwork in no time!!

    Does recommend this dealer
    Herb Chambers Toyota Scion of Auburn

    Thank you! We're so glad that you had such a positive experience at our dealership, specifically with Dhimitri, Kennedy and Andi. They are truly assets to this team. May you enjoy many safe and amazing miles this spring in your new Toyota! Best, Dan Bortolussi, General Manager


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  • Dhimitri Lako is the best!
    April 13, 2017

    Dhimitri Lako met me at the door at Herb Chambers of Auburn recently and I immediately liked and trusted him. He was kind, caring and listened to...

    Herb Chambers Toyota Scion of Auburn

    Thank you! Dhimitri has time and time again proven that he¿¿¿ll go the extra mile to ensure our customers' satisfaction. I will be certain to let ...


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    Dhimitri Lako met me at the door at Herb Chambers of Auburn recently and I immediately liked and trusted him. He was kind, caring and listened to my needs. Within an hour or two, I was driving my new car which was perfect for me, within my budget, and a perfect choice. He worked hard to make sure I was happy and getting what I wanted and needed! Not only did he help me make the perfect choice, but he stayed true to his word and delivered the car to me on the day promised! That was impressive! I will stick with him from now on and recommend him to anyone looking for a good, reliable vehicle without over-paying. Thank you, Dhimitri!

    Does recommend this dealer
    Herb Chambers Toyota Scion of Auburn

    Thank you! Dhimitri has time and time again proven that he¿¿¿ll go the extra mile to ensure our customers' satisfaction. I will be certain to let him know what a great job he is doing, and to keep up the great work. Thank you for your business and we look forward to seeing you again! Kind Regards, Dan Bortolussi, General Manager


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  • Great Experience
    April 13, 2017

    Julio was extremely patient and incredibly informative in the process of helping me weigh out my options when deciding whether to finance or lease...

    Herb Chambers Toyota Scion of Auburn

    I sincerely appreciate the time it took for you write this great review about Julio! Our number one goal is providing an exceptional customer expe...


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    Julio was extremely patient and incredibly informative in the process of helping me weigh out my options when deciding whether to finance or lease a new vehicle. He provided excellent service and helped me choose the right vehicle for me! I will definitely return to this dealership again.

    Does recommend this dealer
    Herb Chambers Toyota Scion of Auburn

    I sincerely appreciate the time it took for you write this great review about Julio! Our number one goal is providing an exceptional customer experience and I'm so happy to know that this was achieved during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Dan Bortolussi, General Manager


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  • Seamless process!
    April 4, 2017

    Justin and the management at Herb Chambers were willing to negotiate a fair price on a 2017 Rav4 lease. I plan on purchasing a Tacoma here when my...

    Herb Chambers Toyota Scion of Auburn

    Thank you! It is always rewarding to receive great feedback like this and we really appreciate you taking the time to share your experience. It's ...


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    Justin and the management at Herb Chambers were willing to negotiate a fair price on a 2017 Rav4 lease. I plan on purchasing a Tacoma here when my Civic decides to die.

    Does recommend this dealer
    Herb Chambers Toyota Scion of Auburn

    Thank you! It is always rewarding to receive great feedback like this and we really appreciate you taking the time to share your experience. It's great to know that you enjoyed working with Justin and Shawn. Thank you for your business and we look forward to welcoming you back in the future. Best, Dan Bortolussi, General Manager


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  • 4th lease a charm
    April 2, 2017

    I just leased my 4th Toyota from this dealership and thanks to Marque Hoenig I'll return again. Excellent service and no pressure. I drove home ...

    Herb Chambers Toyota Scion of Auburn

    Thank you for your continued business and for taking the time to share this 5-Star recommendation! We value your business and we look forward to t...


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    I just leased my 4th Toyota from this dealership and thanks to Marque Hoenig I'll return again. Excellent service and no pressure. I drove home with my new vehicle in less than 3 hours.

    Does recommend this dealer
    Herb Chambers Toyota Scion of Auburn

    Thank you for your continued business and for taking the time to share this 5-Star recommendation! We value your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Dan Bortolussi, General Manager


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  • No pressure no pain
    April 1, 2017

    We have bought that last four of our vehicles from Herb Chambers and more specifically from Dhimitri Lako. He's always been friendly which is to b...


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    We have bought that last four of our vehicles from Herb Chambers and more specifically from Dhimitri Lako. He's always been friendly which is to be expected from a salesman. But he's also invested in ensuring the purchase makes sense for the buyer. Dhimitri will tell you if a choice may not be the best option for you based on your needs. He wont argue with you but if you have 120 mile commute every day but want a 5.7 L Tundra he'll ask you, "you sure that's what you want?" All in all he's been great to us, as has been Herb Chambers. Though I now have 2 new vehicles I definitely plan to come back when the next vehicle needs to come into my life. I recommend Herb Chambers to anyone looking. And ask fore Dhimitri.

    Does recommend this dealer

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  • 2 New cars 2cnd time here see Dhimitri Lako
    March 31, 2017

    This is our 2cnd time here in Auburn but our 10 or 11th Toyota maybe more we had an appointment with Dhimitri lako best guy around he came in on...


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    This is our 2cnd time here in Auburn but our 10 or 11th Toyota maybe more we had an appointment with Dhimitri lako best guy around he came in on his day off . he made our deal as painless as possible we told him what we wanted and that is what he got us , He was very pleasant and very professional he didn't jerk us around like some sales people do . Just to let you know we live less that 5 minutes from the Bernardi Toyota in Framingham they are not bad but we prefer Auburn less stress less pressure .We drove off a couple of days later in 2 brand new Toyota Rav 4 this is my 3 Rav just love them. The finance man I think his name was Peter not sure made the process a breeze very nice and also very professional .Next time you are in the market for a new or used car please stop by and ask for Dhimitri you won't be disappointed . Great place to shop.

    Does recommend this dealer

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