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Dealership was very quick to email response to inquirie through cars.com. I appreciated their input and information provided. Pictures and other similar... inventory was included.
I recently purchased a 2018 5 series from your dealership, the person I worked with was John McDougald. I have purchased many new vehicles in my lifetime,but... none more pleasant than working with John. He was very knowledgeable, cordial and quite a great person to work with, he seems to have good instincts about people in general and will be an asset to this company in years to come. This is my first BMW I have ever purchased, but for now I am a very satisfied customer. Thanks to John once again for making a car buying experience a pleasure.
Bought an x5 and an 18 m240 I from tom Walsh . He was super to deal with.. Custom ordered my m240 I an it was everything he said it would be. The entire... purchasing experience is always fun to me.No pressure from Tom an he will answer all your questions.He is Straight Up as 6 o,clock Thanks FAST EDDIE and RHONDA
Dear Manager Of Bmw Wilmington, NC, The purpose of this review is to promulgate information in reference to the outstanding service provided by Bob,... Eric and Fred(Parts department) at bmw wilmington, nc. My wife and i are small business owner's and we have a 2006 bmw 750LI and a 2011 bmw 528i that we love. The bmw efficiency is top of the line and it's quality and the vehicle's have excellent suspension that ride's superb. We always keep the maintenance on our vehicle's complete as required. Bob, Eric and Fred(Parts department) are knowledegeable of both cars, they treat all their customer's with respect. They are professional, courteous, patient with us senior's. Bob, Eric and Fred (parts department) take time to listen to the customer's vehicle problems to insure they get the correct information prior to diagnostic check of our car's. I gave bmw of wilmington a ten (10) rating overall for the outstanding service provided by Bob, Eric and Fred(Parts department) in the service department. It is highly recommended that Bob and Eric in the bwm of wilmington, nc be recognized for their outstanding service and professionalism in customer service and parts department. Your immdeiate attention in recognizing the following personnel above is greatly appreciated. We look forward to recommend to our family,friends and business colleagues to do business with bmw of wilmington,nc. Job well done. Best Regards, VIP
Recently, had to get my lug lock for my car that I bought from BMW last September. Gareth and team were great. Took care of my situation right away. ... This is a certified pre-owned 2012, 328i. We love everything about the car. The service crew was friendly, engaged to fix my situation, and efficient, too! Will recommend BMW to others.
I called this dealership since I live 2 hours away to tell them I wanted to purchase a car they had. I was prepared to purchase at that moment. The woman... I spoke with said she'd have someone call me back. After a few hours and no return call, I called back. Same thing; someone would call me back. I never heard back so I got in my car the next day to go buy. However, once I arrived they had the car pulled aside for someone else to come look at it. I was there with cash and ready to go but they wouldn't sell me the car until the other person turned it down. Unfortunately, after waiting hours for the other person to arrive they sold it to him. Word of advice, don't call and expect someone to call you back!
Where to start, hmmm. Well, I'll start by prefacing my review with the fact that over the 20 years I have lived in Wilmington, I have visited the BMW dealership... here many, many times (all of which were when it was still Schaeffer BMW). I'll admit that most times I did visit the lot (especially when I was younger) I was just "window shopping" and really just admiring most of the "out of reach" models. But, there were also quite a few times I was actually in the market for a new car when I visited the lot. No matter the circumstance, I was never impressed with the overall feel I got from the salespeople. Rarely was I ever approached, and if I was, I got the strong feeling that I was being brushed off or I was "wasting the salesperson's time". Almost as if I was never taken seriously as a prospective buyer. In fact, I got this feeling so much that a few years ago when I was in the market for my last car, I traveled over two hours to Raleigh to visit the BMW dealership there instead. I had pretty much written off Schaeffer BMW as a dealership to never do business with. This all changed for me when Schaeffer BMW was sold to a group out of SC recently and renamed to BMW of Wilmington. I had just started the process of shopping around for my next car, being that I had 5 months left on my current lease. Unbeknownst to me that the dealership had just changed ownership, I took a ride over to the lot on a rainy Saturday to take a look at a couple M235i's that I saw in their inventory online (I had researched thoroughly online, but wanted to see the car in person). Oddly enough, when I arrived I was actually greeted (odd because in past years I could count on two fingers how many times I had actually been acknowledged by staff while on this lot). Immediately the salesperson, Brian Smith, made me feel like I was actually important, and not like I was an inconvenience to his day. Immediately I could tell he was passionate about his job and about cars. And not only cars, but BMW's in particular. His intricate knowledge showed out almost right away. I made it abundantly clear to Brian right from the get go that I was NOWHERE near ready to buy or lease a car and that I just wanted to see the M235i in person. This information didn't prevent him at all from showing me the car, going through almost all of the features and finer points of the car, and even going for a test drive (Not to mention the one I test drove was fully loaded and well out of my price range). Keep in mind that at this time I was 5 whole months away from the end of my current lease (which was not a BMW, which meant no "pull ahead" program was possible). Maybe I'm just simple, but to me this spoke volumes about the kind of professional he is. After that Saturday visit (September 12th, 2015 to be exact) Brian kept in touch and followed up which led to a plan for me to special order an M235i once the dealership got an allocation for another one. This would give me a month or two of time before I could order it, and another two months before the car came in, which would have been perfect timing almost for the end of my current lease. I won't go into the finer details of the deal, but basically he and his new gm worked such a great deal that I wound up leasing an M235i exactly a month from the date I test drove it (yes, even with 4 months left on my current lease). The whole process was as easy and painless as I have ever experienced while buying/leasing a new car (for the record, this is my 8th car, 5th lease). I can't say enough about Brian and his professionalism as well as his passion for cars and the brand he is representing. From initial contact all the way to the signing on the dotted line and even after the sale, I cannot be any more satisfied with my experience. I'm pretty positive that as BMW keeps making cars I like (and can afford haha), I won't be going anywhere else in the future for a new car.
I was recommended by an acquaintance to see service advisor Greg Mays for a problem I was having with my '08 BMW. He spent the time with me to learn what... had happened & then met with Service Manager Larry Demanovich on my behalf. I heard back from Greg within 24 hours with a very fair resolution to my problem. All in all, a very positive experience and handled in a professional way.
I made an online inquiry through Cars.com and got an immediate contact from Tom Walsh at BMW of Wilmington and another from Debra Spears at their customer... care center. Arranged to meet him (Tom) early the following morning. We were very pleased with the service provided by Tom and his sales manager, Joe Wade. They were both very professional while at the same time maintaining a pleasant and personable sales experience. We would gladly do business with this team again.
Go anywhere but here to buy an automobile. They do not care for you-- even the next day--after you buy a brand new car. Mr. Schaeffer, the owner, does... not call you back or respond to your emails. Go elsewhere this place is the worst place ever for customer service beyond day one-the sell. My new car was damaged the day we purchased it, did not notice the damage until I got home. I immediately called the salesman, brought it in the next day and they were to busy to look at it; so had to bring it in two days later and then they refused to fix it...the car had 15 miles on it too!!! Be smarter than me, go anywhere to buy a car but Schaeffer BMW in Wilmington...
Thank you for your feedback. I'm Joseph Wade, Schaeffer BMw's sales manager. I'm sorry we have fallen short of your expectations. I would like to h...ear more about the issue with your car, as I've not been made aware of any vehicle sold with damage. Perhaps we can discuss this matter at your convenience. I can be reached at 910-392-2700 ext 224 or firstname.lastname@example.org.