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Reviews

Average Ratings

4.8
87 lifetime reviews.
  • Great service

    I had a great experience when I decided to get another car. I was greeted as soon as I arrived. I had no idea what I wanted, but Jack and the sale...

    Dealer Response

    Thank you for taking the time to share your experience at Jeff Gordon Chevrolet in Wilmington.


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    I had a great experience when I decided to get another car. I was greeted as soon as I arrived. I had no idea what I wanted, but Jack and the sales manager, Jake, took excellent care of me. I test drove a Chevy Equinox and loved it!! I was able to drive it around and my husband and I went back, we choose to purchase the vehicle because it was what I was looking for and the customers service I received was the best. I was given a great deal and the entire process was easy, no confusion, and hassle free!! I was hesitate going to a dealership, but the friendly staff in the Pre-owned department gave me great peace of mind in making my decision to purchase a midsized suv!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience at Jeff Gordon Chevrolet in Wilmington.


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  • Best new car buying experience.... EVER!

    I recently purchased a new vehicle from Jeff Gordon Chevrolet. My search for a vehicle began in February, when I initially met with Joe McCaul. ...


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    I recently purchased a new vehicle from Jeff Gordon Chevrolet. My search for a vehicle began in February, when I initially met with Joe McCaul. Upon meeting Joe, I found him to be very respectable, responsive to my questions, and very patient with me as I decided on the type of vehicle that would suit my needs. As I decided at that time to wait on a purchase, Joe was very gracious and understanding about it, did not try to pitch the "hard sell" upon me, and left the lines of communication open. A few weeks later, I was speaking with a friend of mine about purchasing a vehicle that Joe had helped me decide upon, and he mentioned that he had a good friend, Stephen Hooper, who worked at Jeff Gordon, and said Stephen would take good care of me. After finding a vehicle that I was interested in on the Jeff Gordon website, I contacted Stephen to make an appointment to see the vehicle. As with Joe, Stephen was also respectful, responsive and patient. Since I was concerned about the fact that I had spent so much time working with Joe initially, Stephen informed me that he had already spoken to Joe, that they worked it all out, were all on the same team, and that their mutual goal was my overall satisfaction with the purchase of a new vehicle, which I did. I was EXTREMELY impressed by the professionalism and can-do attitude exhibited by both of these young men, and must say that they both are an asset to your organization. As a discerning consumer looking to make a major purchase (my 4th new vehicle purchase), it was very comforting to see that there are still professionals out there who put the customer's needs first, above a sale and commission. From what I've seen so far, Jeff Gordon Chevrolet knows how to do it right. I am now the owner of a brand new 2017 Chevrolet Traverse, due to their excellent efforts on my behalf. Please pass my heartfelt thanks along to Joe and Stephen, and encourage them to keep up the good work!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    I appreciate the special attention given to my Vette by both Matt Verge and Jamie Hairr which gives me confidence that any issues will be taken ca...


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    I appreciate the special attention given to my Vette by both Matt Verge and Jamie Hairr which gives me confidence that any issues will be taken care of professionally and correctly. It's one of the reasons I keep coming back.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good service, good prices

    My wife and I bought a 2013 GMC Yukon 12/30/16. The sales experience was a good one. I had Mike as a sales manager who seemed to be very knowledg...


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    My wife and I bought a 2013 GMC Yukon 12/30/16. The sales experience was a good one. I had Mike as a sales manager who seemed to be very knowledgeable about the products he was selling. He worked with us and gave us a fair deal for out trade in as well as for the price of the vehicle. Unfortunately, our radio broke about 2 months later. After bringing in the vehicle and having them take a look, they determined that the radio had died. Luckily enough for us, Jimmy and Stuart in the sales department took the time to really work with us and understand how frustrated that we were. With their help, the radio is going to be working like brand new in no time and for a very reasonable price, and with very prompt service. I might start trying to bring my dodge to them for service as well!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best car dealership EVER!

    You should have the option for 100+ stars, because that's what your Jeff Gordon Chevrolet team earned last week! Raj Krishna was superb in every ...


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    You should have the option for 100+ stars, because that's what your Jeff Gordon Chevrolet team earned last week! Raj Krishna was superb in every way and our buying experience could not have been better! Thanks so much!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • March 21, 2017

    My husband and I just purchased a use 2012 Toyota Tacoma from Jeff Grodon Chevrolet. Our sale representative was Billie Ulrich. He made our buyin...


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    My husband and I just purchased a use 2012 Toyota Tacoma from Jeff Grodon Chevrolet. Our sale representative was Billie Ulrich. He made our buying experience hassle-free. We were beyond please with his courtesy. Thanks Bullie for a job will done.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great dral

    Pught a geat usef car from Ken Dilks excellent salesman good customer service good-natured Pleasant to work with would recommend this dealership 1...


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    Pught a geat usef car from Ken Dilks excellent salesman good customer service good-natured Pleasant to work with would recommend this dealership 100 % Worked to stay in my budget One of the better dealerdhips6i have worked with If you need a car this is the place to go

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service department JEFF GORDON CHEVROLET

    Service rep TRIPP S., is awesome . Friendly, knows his job and does it outstanding. Had oil change and 3 recalls on my silverado. He kept me info...


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    Service rep TRIPP S., is awesome . Friendly, knows his job and does it outstanding. Had oil change and 3 recalls on my silverado. He kept me informed on the progress. A part needed to be ordered, so I had to return the next day. Received the same outstanding service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Disappointed

    I had numerous problems from the beginning. One part that was broken before I drove off the lot (promised to be fixed the following week when I ha...


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    I had numerous problems from the beginning. One part that was broken before I drove off the lot (promised to be fixed the following week when I had to drive down) took 6 weeks to get fixed due to people ordering the wrong parts/parts being broken. I had to drive over and hour each way to try and get these fixed and wait for them to tell me it was the wrong part. There were people along the way the tried to make it right and just forgot about the issue then I never received phone calls I was promised I would receive in regards to my issues. There was hidden money I ended up having to pay for the purchase of this car that I made sure to go over with the paperwork person about. This was a brand new car I bought, I had the expectation I would have been treated with more respect and better service. I'm not satisfied with my purchase from Jeff Gordon and would not recommend to anyone.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Sales Rep Sam Saunders is the man!!!

    With this being my second vehicle purchased from Jeff Gordon... My experience with my sales rep, the service department & customer service has bee...


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    With this being my second vehicle purchased from Jeff Gordon... My experience with my sales rep, the service department & customer service has been nothing but great! Not only did they make my experience worth it, they made me feel at home & comfortable with my purchase! I'm very pleased with my new vehicle! Thank you Sam & the entire Jeff Gordon staff!!!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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