Reviews

Average Ratings

4.9
195 lifetime reviews.
  • Still haven't driven my new Santa Fe. ¿

    Chris Grocutt is the absolute best! Having just had knee replacement surgery, I couldn't even drive to the dealership. I told Chris my situatio...

    Dealer Response

    Thank you Didi! We appreciate you taking the time to share this with us. Welcome to the Parkway family!


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    Chris Grocutt is the absolute best! Having just had knee replacement surgery, I couldn't even drive to the dealership. I told Chris my situation; he picked me up, we made the deal and he brought me home in my new Santa Fe. It's still in garage with me yet to drive it. However, soon I will be behind the wheel and will learn, with Chris's help, how everything works! I can't say enough about how well I was treated!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Didi! We appreciate you taking the time to share this with us. Welcome to the Parkway family!


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  • Terrible service

    Waited 2 hours for an oil change. Then got charged $25 for a tire rotation- told it was not included in "free" maintenance agreement... and dealer...


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    Waited 2 hours for an oil change. Then got charged $25 for a tire rotation- told it was not included in "free" maintenance agreement... and dealers wonder why consumers hate bringing their cars for service at dealerships!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Experience

    We recently picked up our new Sonata, after dealing with Mitchell McCullough. He was very knowledgeable and answered all questions we had. He p...


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    We recently picked up our new Sonata, after dealing with Mitchell McCullough. He was very knowledgeable and answered all questions we had. He presented a fair offer and did not try to pressure us into making a decision. I have had some questions since I picked the car up and Mitchell has answered them all promptly and professionally. I would definitely call him first the next time I'm in the market for a new car. I hope future service contacts are as positive an experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Job

    Great job. I couldn't be happier. Brandon Greene did an amazing job. He couldn't have made things any easier as well as making the entire process ...


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    Great job. I couldn't be happier. Brandon Greene did an amazing job. He couldn't have made things any easier as well as making the entire process verycomfortable. Everyone was kind, considerate and extremely helpful. I couldn't have asked for a better vehicle and all the extremely knowledgeable and helpful staff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    Sean Hogan at Parkway spent hours and hours making sure I got the exact Outback I had specified that I wanted. Sean was willing to stay late to ac...


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    Sean Hogan at Parkway spent hours and hours making sure I got the exact Outback I had specified that I wanted. Sean was willing to stay late to accommodate my schedule and never made me feel pressured or hurried. While I was waiting for a pre-owned Outback in the year and color and model I wanted, Sean stayed in touch, and he called me the minute the car I wanted arrived. Then he took extra time teaching me all of its special features and making sure I felt comfortable and confident in the car. He is an extraordinary person and sales specialist. If I ever trade in my Outback, Parkway and Sean are the only ones I will go to. I trust them. Also, Service Dept. deserved kudos for expertise and customer service that goes far beyond the norm.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great salesman

    Christopher Grocott was the best. I have been looking around for months and went to Parkway Hyundai and left with a car. Chris told me he would he...


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    Christopher Grocott was the best. I have been looking around for months and went to Parkway Hyundai and left with a car. Chris told me he would help and make sure I walked out with a car and I did just that. Chris was the absolutely best salesman I ever spoken with. Chris conducted himself very professionally. I really appreciate everything that was done for me. Thanks Chris you did an absolutely wonderful job. Job well done!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Suburu outback

    Love my new Outback. Greg Price was wonderful to work with at Parkway Suburu in Wilmington NC


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    Love my new Outback. Greg Price was wonderful to work with at Parkway Suburu in Wilmington NC

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Truly Professional

    Everyone I dealt with conducted themselves professionally. I started with email inquires about an online listing which was handled by Nicole Yerin...


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    Everyone I dealt with conducted themselves professionally. I started with email inquires about an online listing which was handled by Nicole Yerina and after a few exchanges, I decided to test drive the car which happily resulted in my introduction to Brandie Rae Chapman. Although Ms. Chapman seems quite young to me, she exudes competence and handled the rest of the deal with aplomb and expertise. The offer itself was far better than anything I had expected and although she did try to close the deal immediately, she accepted my desire to think it over without the hysteria I have experience at other dealerships. The finance man, whose name escapes me now, did have some add on offers, all presented with a soft sell and not at all irritating or offensive--another departure from past experiences. Overall, Parkway provided a downright pleasurable experience. I would not hesitate to buy from them again. The facilities are modest thus the 3 stars, but quite frankly when I see lavish facilities such as those at the dealership where I bought my previous vehicle, I see excess profits. They may be pleasant to look out and to hang out in but the customer is paying for it. The price of my new Hyundai astonished me and the generous trade-in allowance exceeded my expectations as well.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Experience

    We were looking for a new car and had driven several makes prior to testing the Hyundai Tucson. Not only did we find the car to be the best of al...


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    We were looking for a new car and had driven several makes prior to testing the Hyundai Tucson. Not only did we find the car to be the best of all of the ones we'd looked at and driven, but the buying experience was the best we've ever had. Chris was personable and patient while we went over the various options as far as vehicles and purchase versus lease options. He was knowledgeable and brought forth things we'd never considered. Once we'd made our choice he made sure we had what we wanted and took plenty of time to familiarize us with the car. All of the staff we'd met were welcoming and we look forward to.buying our future cars at Parkway. We would highly recommend Chris for anyone who is looking for a quality vehicle and a superb buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • A Quick Decision

    I finally had to retire my 15 year old, 2002 Subaru Forrester after reaching over 293,000 miles!!! It was a great car and I regretted having to gi...


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    I finally had to retire my 15 year old, 2002 Subaru Forrester after reaching over 293,000 miles!!! It was a great car and I regretted having to give it up. I knew I was a Subaru lover for life! Brandon Greene was an excellent sales person...low key, easy to talk with, patient, knowledgeable and answered all my questions. I test drove 2 cars and felt very comfortable with him in the car with me (as one can imagine there have been lots of changes during those 15 years)! It only took a couple of hours for me to make up my mind and drive my new Forrester off the lot! I turn 74 this month so barring an accident, this will be the last car I will buy, and my children can feel assured that I have the safest car on the road! Thanks Brandon for helping me choose the Forrester with the best features for my needs!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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