Reviews

Average Ratings

4.9
924 lifetime reviews. Includes reviews of Stevenson Toyota from DealerRater.com
  • Awesome service

    Sales rep Tara was very knowledgeable, understood what I wanted, gave me all my options without forcing my decision. The finance rep was great as...


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    Sales rep Tara was very knowledgeable, understood what I wanted, gave me all my options without forcing my decision. The finance rep was great as well, made the process easy to understand and seamless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Helpful and Pleasant
    October 3, 2017

    T. Muhammad is the BEST sales employee!! He went above and beyond to provide us with all the information we would need for our vehicle and paperwo...

    Stevenson Toyota

    Thank you for the excellent review! T is a key component of our team here at Stevenson Toyota, and he will be very happy to hear about your experi...


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    T. Muhammad is the BEST sales employee!! He went above and beyond to provide us with all the information we would need for our vehicle and paperwork. He was very knowledgeable and helpful in each aspect of our purchase. He is not like most car salesmen who give the profession a bad name. He is not in the industry to scam people and make money. He clearly cares about helping his customers and assist them in making the best decision for themselves. He is easy to talk to and get along with, and he made sure we had everything we needed throughout our entire visit. If you have the chance to work with him, we HIGHLY recommend him!!! Stevenson Toyota in Jacksonville has given us the best service of any car dealership we have been to. All of the employees were pleasant, helpful, and easy to work with. They were short staffed on the day we were there, but they made sure to check in on us every once in a while during our wait. Overall a great experience and we would definitely recommend this dealership!

    Does recommend this dealer
    Stevenson Toyota

    Thank you for the excellent review! T is a key component of our team here at Stevenson Toyota, and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we exceeded yours can only mean we are approaching that goal. Please come back to see us if you need anything else for your vehicle. Regards, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com


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  • Great experience
    September 30, 2017

    I worked with Chris Repstein who was excellent in getting me into the truck I wanted and needed. We drove several at my request and I found him kn...

    Stevenson Toyota

    What a great review! We're delighted to hear that Chris and our team were honest and helpful throughout your visit, and that they were able to pro...


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    I worked with Chris Repstein who was excellent in getting me into the truck I wanted and needed. We drove several at my request and I found him knowledgeable and honest with his answers to my questions. I felt he was on my side working to find the vehicle and price point I wanted to leave with. He was never pushy and stayed in contact only as needed to make the buying experience easy. Other representatives were helpful and friendly as well. Overall an excellent experience and I will recommend them to friends and family.

    Does recommend this dealer
    Stevenson Toyota

    What a great review! We're delighted to hear that Chris and our team were honest and helpful throughout your visit, and that they were able to provide you with great customer service. We look forward to assisting you again in the very near future! Thanks for choosing Stevenson Toyota! Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com


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  • Great experience

    Worked with Sales Chris Repstein (?) . He was fabulous. The deal I was trying to make with sale cash back for my car and Lease of new CHR was ne...

    Dealer Response

    Thank you for sharing your experience with us, Robin! Chris and the rest of the Stevenson Toyota team work incredibly hard to exemplify our commit...


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    Worked with Sales Chris Repstein (?) . He was fabulous. The deal I was trying to make with sale cash back for my car and Lease of new CHR was new to me and he made the process easy. He delivered the vehicle from Jacksonville to Charlotte to save me a trip. Excellent service throughout the entire process. There was no haggling or no feeling that my requests were unreasonable including price for my car. A few Dealerships in Charlotte area were not as accommodating or willing to work with my plan. As a result I will NEVER shop at one of those dealerships in future but return to Jacksonville and work with Stevenson again. The funding process took longer than expected for someone with good credit and I was getting nervous about cash back agreement. After some inquiry, many levels of staff got back with me on status and I did get my check as agreed upon. I love the new CH-R vehicle. I look forward to dealing with Stevenson at the end of te lease whether I choose to purchase or lease another.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience with us, Robin! Chris and the rest of the Stevenson Toyota team work incredibly hard to exemplify our commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Enjoy your C-HR! Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com


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  • great service, clean facilities

    informative and accomodating employees. The building and parking lot are immpeccable. The purchasing of a vehicle is flawless from start to finish.

    Dealer Response

    Kerry, I am pleased to hear your experience was flawless from start to finish and that our team was accommodating. We're excited to assist you wit...


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    informative and accomodating employees. The building and parking lot are immpeccable. The purchasing of a vehicle is flawless from start to finish.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kerry, I am pleased to hear your experience was flawless from start to finish and that our team was accommodating. We're excited to assist you with every aspect of your automotive inquiries in the future. Thanks for choosing Stevenson Toyota! Regards, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com


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  • Great service

    The service people are very helpful and have me in and out in a flash. They are very knowledgable and trustworthy.

    Dealer Response

    Thank you for your excellent input, Clint! We're proud of our service technicians and hope to pass along your great experience to all of our custo...


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    The service people are very helpful and have me in and out in a flash. They are very knowledgable and trustworthy.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your excellent input, Clint! We're proud of our service technicians and hope to pass along your great experience to all of our customers. We appreciate your business! Thanks for choosing Stevenson Toyota! Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com


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  • Great service

    Chris Lyles gave me great service. He was very knowledgeable about the service I needed. I did not have to wait a long time.

    Dealer Response

    George, we appreciate your kind words about Chris and the rest of the Stevenson Toyota service team. Thank you again and please let us know if you...


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    Chris Lyles gave me great service. He was very knowledgeable about the service I needed. I did not have to wait a long time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    George, we appreciate your kind words about Chris and the rest of the Stevenson Toyota service team. Thank you again and please let us know if you have further vehicle needs. Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com


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  • Excellent experience

    Todd was incredible. He made the experience painless and enjoyable. However, the sales manager, Kelly was condescending. I do love my Rav4 though.

    Dealer Response

    Julie, we are glad to hear Todd made sure you had an enjoyable experience and that you are loving your RAV4. We are committed to 100% customer sat...


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    Todd was incredible. He made the experience painless and enjoyable. However, the sales manager, Kelly was condescending. I do love my Rav4 though.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Julie, we are glad to hear Todd made sure you had an enjoyable experience and that you are loving your RAV4. We are committed to 100% customer satisfaction and we make sure we treat our customers with respect. Please contact me directly to discuss your other concerns so we can work together to address them. We hope to see you again soon! Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com


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  • Great Service

    I was happy with my service at Jacksonville Toyota. The staff is friendly and the technicians finished in a timely manner.

    Dealer Response

    Amber, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please do...


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    I was happy with my service at Jacksonville Toyota. The staff is friendly and the technicians finished in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Amber, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact or visit Stevenson Toyota if you need anything else. Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com


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  • They Really do Care

    The sales manager (Mr. Jay Anthony) and my salesman (Sherry) really listen to my concerns, needs and desires and made sure they were addressed a...

    Dealer Response

    Thank you for taking the time to write this review, Felecia. Our highest priority is satisfying our guests and I am delighted to know that Jay and...


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    The sales manager (Mr. Jay Anthony) and my salesman (Sherry) really listen to my concerns, needs and desires and made sure they were addressed and fulfilled.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this review, Felecia. Our highest priority is satisfying our guests and I am delighted to know that Jay and Sherry made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com


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