Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis

(4.6) 225 reviews

Dealer on Cars.com since May 2003

Currently in stock!

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Today's Hours

Sales 8:30 AM - 6:00 PM
Service 7:30 AM - 6:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 6:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 6:00 PM
Sat 8:30 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.6
225 lifetime reviews.
  • Jeep Rubicon

    Very friendly and helpful. Bought the Jeep from the website. They made everything very easy to do.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Chuck, Congratulations on your Jeep Rubicon! We appreciate your business. Terry O'Brien


  • Jeep Service

    I had my jeep serviced and it took them S-I-X H-O-U-R-S to do what any standard vehicle service dept could do in 1hr. I had an oil change, transmissio...n change, tires rotated, and water pump belt changed and it took S-I-X H-O-U-R-S for them to do that!! The only reason I took it to the dealership is because my heater is not getting hot. My vehicle is 4yrs old and last yr, at 3 yrs old, they replaced the radiator. The heater was still not getting hot and when they looked at it this time they just said well we can't do anything. It's a jeep dealership!!!! I bought the extended coverage and they still can't get something as simple as the heater to blow hot air????? Their time mgmt is terrible and the mechanics are incompetent!! It's not that hard to fix a heater on a 3yr old vehicle. I know of vehicles that are 20yrs old and you have to roll the window down after about 30min of having the heater on. The service mgr needs to evalute his staff and abilities to do their job. It shouldn't take that long to do a service that a standard oil change company can do in an hr or less. I paid cash for this jeep 4yrs ago and bought the extended coverage. Why should I buy from here again or have service from here again????

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Rosanne, I'm sorry you weren't happy with your experience. Although the actual work on a vehicle may not take that long, it's possible that customer ...vehicles ahead of you were being serviced and the technicians were not able to service your vehicle immediately. We do offer the ability to schedule an appointment online if you don't want to wait, as well as free shuttle service and on-site rental vehicles. Our award-winning service department has the most qualified Jeep certified technicians in central Indiana. We should be able to diagnose any service issue on a Jeep. Please call Tom O'Brien, Jr. directly at 317-805-4400 to discuss further. Terry O'Brien


  • G Mumford

    Very friendly, very knowledgeable staff. Pleasant experience,

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    G Mumford, Thank you for your business and for your review! Terry O'Brien


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Service & Repair

Service Reviews

4.6

34 lifetime reviews of the Service Department.

  • Jeep Service

    I had my jeep serviced and it took them S-I-X H-O-U-R-S to do what any standard vehicle service dept could do in 1hr. I had an oil change, transmissio...n change, tires rotated, and water pump belt changed and it took S-I-X H-O-U-R-S for them to do that!! The only reason I took it to the dealership is because my heater is not getting hot. My vehicle is 4yrs old and last yr, at 3 yrs old, they replaced the radiator. The heater was still not getting hot and when they looked at it this time they just said well we can't do anything. It's a jeep dealership!!!! I bought the extended coverage and they still can't get something as simple as the heater to blow hot air????? Their time mgmt is terrible and the mechanics are incompetent!! It's not that hard to fix a heater on a 3yr old vehicle. I know of vehicles that are 20yrs old and you have to roll the window down after about 30min of having the heater on. The service mgr needs to evalute his staff and abilities to do their job. It shouldn't take that long to do a service that a standard oil change company can do in an hr or less. I paid cash for this jeep 4yrs ago and bought the extended coverage. Why should I buy from here again or have service from here again????

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rosanne, I'm sorry you weren't happy with your experience. Although the actual work on a vehicle may not take that long, it's possible that customer ...vehicles ahead of you were being serviced and the technicians were not able to service your vehicle immediately. We do offer the ability to schedule an appointment online if you don't want to wait, as well as free shuttle service and on-site rental vehicles. Our award-winning service department has the most qualified Jeep certified technicians in central Indiana. We should be able to diagnose any service issue on a Jeep. Please call Tom O'Brien, Jr. directly at 317-805-4400 to discuss further. Terry O'Brien


  • Recall Service Call

    I just had my car serviced. All employees were friendly and helpful. My car was ready in an hour. There was a nick in my windshield that was repair...ed and Caleb took care of explaining it t me as well as calling my insurance company. Excellent morning!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lynn, Thank you for sharing your experience at Tom O'Brien. We appreciate your feedback and your business. Terry O'Brien


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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 677 Offers on 22 Models

About Our Dealership

Dealer on Cars.com since May 2003

Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis is Indiana's "Preferred" CJDR dealership. As the largest CJDR dealer in Indiana, Tom O'Brien has the lowest prices and best selection of new and used Chrysler, Jeep, Dodge, and Ram vehicles. If saving money is important to you, visit Tom O'Brien and see how...."Our Family Works for You! Since 1933."

"Our Family Works for You! Since 1933."
Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis
4630 E 96th St Indianapolis, IN 46240
New (317) 660-9542
Used (317) 660-9484
Service (317) 660-9498
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