We researched vehicles online and went into the dealership with a list of vehicles to see. We were not descended on by a pack of vulture sales people
as we have been at other dealers. We were allowed to enter the building without being accosted. Arturo met us inside after we had asked for a sales person. He was friendly and helpful. He showed us all of the vehicles that we asked about, taking the time to let us inspect the cars and answering questions knowledgably. He offered the carfax for the car we chose to test drive and went over it with us. He was friendly and helped us to make an informed decision as to which vehicle to purchase. The whole process took only a couple of hours, not 1/2 a day or more as it has been at other dealers. We were satisfied with the experience and have already recommended the dealership to friends who are looking to purchase another vehicle.
In total, we have purchased 4 vehicles from Henry Brown Chevrolet in Casa Grande, AZ. The buying experience has been smooth for each purchase. We have
our Tahoe serviced regularly and are always pleased with the attention and service we get from everyone - especially our service advisor, Kirk
Ordered parts from parts department and parts came in wrong. All good they resolved issue in about an hour. I am pleased with parts other than parts a
lways seem to be obsolete on a 2006? Service on the other hand have a terrible attitude and told me they would do troubleshooting on an issue i am having then called me an hour later to tell me that because i have modifications to stock they refused to work on it. i left the dealership and 2 mile down the road i had to call a wrecker to have my truck towed home. spent $650 at the dealership and another $50 to get home. Nice work!
Hassle free. New truck in just over an hour,drove 5 hours to get this truck.great customer service.will definitely look at this dealership for my next
purchase.thanks alot Henry Brown Chevy
Janell Paschall is the go to person if you're looking for your dream car. She not only found exactly what I was looking for, she helped me to get goo
d financing, and after all was done she sat with me and programed everything I needed done inside the jeep so I was able to drive away off the lot feeling very comfortable. I would highly recommend her. Her personality was that of a dear friend, by the time all was done I left there feeling like I had found a new friend. No pressures, no double talk, straight honest answers. Thank you very much Janell for making my purchase a smooth one. You are truly an asset to Henry Brown.
It was all so fast, Janell helped me get into the vehicle I wouldn't ever dream of being able to get. I went in and came out with a Dodge Journey!!! V
ery nice vehicle the staff were all so nice and HELPFUL... I highly recommend Henry Brown... Thank you Janell and Paul you two made it happen for me
Thank so much for posting a review; we really appreciate you taking the time to share your experience with us. We are glad that your time with us was
a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto Group of Casa Grande
Janell was great to work with. She got us A very nice car. Helped get good financing. Will definitely recommend her to all of our friends.
We have always had our 2013 Equinox serviced here where we bought it. It has always been a pleasure to deal with the techs and advisors. Kirk Hanio
n is the advisor we have dealt with most. When We leave we are given what has been done and why. Would not hesitate to recommend them. In fact I have recommended them a couple of times.
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the
most excellent customer experience. We are glad that your time with us was a pleasant one and we hope that we can be of service to you again in the near future. Warmest Regards, Henry Brown Auto Group
My experience was the best I've ever had at a dealer. I called about the vehicle I wanted, asked some questions and had them take my information over
the phone so I wouldn't waste their time or mine. They soon called me back and had me down to negotiate numbers. The deal they proposed fit me to a T and I signed w/o hesitation. Paperwork was wrapped up in less than 30 minutes! We will need a second car at some point during the next year and they will be the first place I look.
When I walked in the door Mr. Baskett was quick to help me out. Driving from Phoenix was well worth the drive. They had the vehicles and keys ready fo
r everything I was interested in. They were not pushy like the millions of other dealers I have been to during my search. Being this is my first financed vehicle most dealers were trying to take advantage of me and make me jump the gun. Not at Henry brown. Loran Baskett showed me all of the features and qualities on different vehicles and was coming at me at a friends point of view rather than a salesman. He asked me what I wanted for trade in on my truck and they gave me it no questions Asked. I will definitely come buy another vehicle from this dealership. They got me out of the door headed home in a timely matter as well. Check these guys out and ask for loran Baskett. Great guy. Also their financing crew and the sales manager I believe who gave me my trade in value were top of the line. Great place!