This is now my second purchase from Paul Cerame...the first time (in about 40 years of car buying) that I purchased a second car from the same dealers
hip. Their salespeople are no-nonsense, low pressure and can negotiate prices quickly. They are helpful and friendly. Prices are good and service is better.
Thanks for the great review. We try very hard to make sure our customers are treated well, and we are glad to hear you came back to buy another vehic
le. Please let us know if there is anything else we can do for you. Thank you for your business! Barry Pannett General Sales Manager Paul Cerame Ford Kia
Everyone was knowledgeable and friendly. Service was excellent as usual.
I had great service on Monday 12/4/17. I had a reasonable wait for oil change and all services.
Service managers and Technicians are always professional and helpful.
Mark, it sounds like you had a pleasant experience with us! We are glad you find our service managers and technicians helpful! Your low star-rating ha
s us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (314) 838-2400 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
I was please with the quality of service and the overall experience.
Eddie, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Safe travels!
Was told they would be replacing my engine. They couldn?t show what they replaced and my engine don?t look brand new.
Thank you for taking the time to bring this experience to our attention. Please contact us at (314) 838-2400 at your convenience so that we can unders
tand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.
Eric explained what was needed. I selected services I wanted.
My Service Advisor was Jonathan Brandon, He explained to me the type of repairs needed, the approximate cost of the services, and the time necessary
to complete the repairs. I was taken home and returned by a Paul Cerame shuttle service. The repair cost, and the time allotted for the repairs, were right in line with the agreement that we discussed. I would gladly recommend the Paul Cerame Ford Dealership to my friends!!
We really appreciate your feedback! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
The staff is always attentive and courteous. It doesn't matter if it is the service staff or parts department.
Michele, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're always here to provide exceptiona
l service at a great value -- we hope you'll consider us again in the future!
Initially my car was not starting in the mornings & I had to get a jump all the time. I kept calling AAA and was told it was not the battery, alterna
tor nor the starter. After going through this over 6 times I decided to take it to Paul Cerame and was told I needed a new battery which I purchased. I was also told not to use the automatic lights which I'd been using since I purchased the car. However, I followed these instructions. About a month later I began to experience the lights dimming or going completely off while driving. Took the car in again and was told I needed the Alternator replaced. I am of the opinion a bad alternator should have been caught at the same time as the battery which was still under warranty at AAA. Car repairs are EXPENSIVE and being on a fixed income is extremely hard on my budget. Sometimes there appears to be an inadequate amount of staffing due to the high volume of car repairs being done. Paul Cerame, does however, have a shuttle service that will take you home while waiting on lengthy repairs, so this is a plus.
Barbara, thanks for the great star-ratings! If there is anything else we can do to assist you, please let us know! Take care!