I've been searching for a car and other dealerships kept on turning me away saying that they couldn't help. Made one last attempt and called Rouen Jas
on Frazier said come in I'll get u in a car. I was nervous but he was right he got me in a car and not just a car a brand new one a 2015 Dodge Dart. I'm unbelievably happy. Best experience with car lots. Next car I'll go back to Jason Frazier at Rouen Chrysler in Woodville Oh and I recommend everyone to go see him if u need a car!!!
We drove from Columbus, Ohio to lease a car with Daniel. I had called him a Wednesday said I wanted to lease the 2017 Pacifica that was advertised and
turn in my lease. I told him I didn't want to spend much time there because my kids would be with me and I was driving a long distance. He had the Pacifica cleaned and ready to go and all of the paperwork ready. There were no surprises when I signed the paperwork. The dollar amount was everything he said it was. I will only buy a car with Daniel going forward. He is amazing to work with and a great family guy.
Thank you for sharing your experience at Rouen. We couldn't be happier to hear you had a great experience and that Daniel treated you well!
Angie was so easy to work with and she was able to get me a deal that no other dealership was able to get! I didn't feel pressured and she was honest
and gave great advice to try and help me make a decision. I'd highly recommend!
Angie Carslanger is BY FAR, the most professional, compassionate, honest and personable dealers I have ever encountered while purchasing vehicles. She
was able to listen to our wants/needs in a new vehicle and immediately found the vehicle we truly wanted, and at a fair price! Thank you, Angie. I will be referring anyone and everyone your way!
Purchased a used "as-is" car that the service department had made a specific repair to. The first few miles after driving off the lot, the check engi
ne light came on. The code was for the same problem the service department repaired. I called the salesman immediately and he transferred me to the manager. Long story short everybody keeps having me call somebody else, often times not returning my call, and the problem still persists. I am going to just take care of the problem myself. I understand when I buy an "as-is" vehicle I am responsible for problems, I just think it is right for them to stand behind the work they did and the expectation I had as a buyer that the repair was made correctly.
We are very sorry to hear you were unhappy with your experience at Rouen. We do not take our negative reviews lightly and will work to remedy any brok
en processes we have. Thank you.
The staff was very helpful and friendly. The vehicle was great, it had a little too many miles for the asking price. I offered a price on it and they
countered, but still not down to what I think it was worth. We couldn't make a deal, but the overall experience was good.
Thank you for giving us a shot at your business and we hope in the future to earn you a customer.
Catie, Barb, and Kevin were easy to work with and gave me a great price on a 2017 certified pre-owned Chrysler Pacifica and a trade in. It was well w
orth the 2 hour drive from Fort Wayne, IN.
We are so glad to hear your experience went great. Thank you for sharing and for your business!
Everyone at Rouen is courteous and friendly. Scott really goes above and beyond to make his customers feel welcome. He is down to earth, has impeccabl
e customer service skills and is the "go-to guy" for closing a deal that makes the customer happy. We will definitely be back in the future and we will be recommending him to our friends and family. Thank you, you have another satisfied customer!
The level of expertise by the staff was impressive. Angie Carslanger made it an enjoyable experience. She got back with me right away. Her manager and
finance dept went to bat for me and got me what i needed and wanted. Truly a classy dealership
My husband and I were in a dire need for a more reliable vehicle. I contacted Angie Carslanger right away. She came highly recommended. She got us int
o a sleek newer Car and teamed us with Gabe to keep the process flowing so we didn't have to wait long. I am so thankful for them both! Angie followed through, she vowed to do her best to get us rolling! Thank you Angie and Gabe!!