Checkered Flag BMW & Mini

(4.9) 1338 reviews

Call This Dealer

New Used Service

Reviews

Average Ratings

4.9
1338 lifetime reviews. Includes reviews of Checkered Flag BMW & Mini from DealerRater.com
this dealer
Customer Service
Quality of Repair
Overall Facilities
Buying Process
Friendliness
Pricing
Write a Review
  • Great facility, phenomenal service!

    Our salesperson, Terrence Blake, made this car buying experience the most pain-free experience we've ever had buying a vehicle! Very refreshing!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ronald - Thank you so much for this excellent feedback and congrats on your new vehicle. I am grateful to hear that Terrence worked hard enough to mak

    ...

    e your purchase completely painless. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210


  • I LOVE my Mini and the Service Dept!

    Ken was so very helpful and courteous in every way. I love the shuttle service and then the loaner car when repairs were more extensive.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Randal and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Ken is a great asset

    ...

    and we're thankful to have him on our team. We appreciate your business! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210


  • Great service

    Checkered Flag offers fast and courteous service. Nice waiting room is a plus. Conveniently located. Now I am just adding words.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Great service with advisor

    My advisor for that day, I believe his name was Tim was able to fit me in despite my appointment not being for almost another two weeks. He was very p

    ...

    leasant and willing to try and help me.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Superior Service - As Expected

    I enjoy the personal touch to the overall experience - working with the same advisor, being properly addresses by name; by everyone, having my vehicle

    ...

    cleaned (w/out requesting)... all small touches that cumulatively make a positive impact.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Helpful and Fast

    Service rep was friendly and helped me handle a flat tire as quickly as possible. Coordination for road hazard claim failed, however, and cost me the

    ...

    price of the new tire (road hazard carrier denied my claim because of a lack of prior coordination).

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback, Douglas! One of our top priorities is exceptional customer care. If you would like, feel free to reach out to me at your e

    ...

    arliest convenience so we can discuss this in detail. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210


  • Great service!

    Appreciate the courtesy and professionalism of the staff, very accommodating. Kudos to Mike, my tech; sincerely appreciated him taking care of me.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • great service

    my service advisor dan lilly is the best he make sure i get the best service done on my vehicles and he always keep his promise,my service advisor dan

    ...

    lilly is the best he make sure i get the best service done on my vehicles and he always keep his promise,my service advisor dan lilly is the best he make sure i get the best service done on my vehicles and he always keep his promise

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Great service

    I would like to say that the staff is very personable and has a quick response time. They keep you informed nd I never have to wait long in my vehicle

    ...

    .

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for giving us the opportunity to earn your business Cynthia! I am happy to hear that everything went well for you. I will pass your feedback al

    ...

    ong to the team. We look forward to working with you again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210


  • Great service

    Always fast, clean, courteous and my advisor Dan Lilly makes sure everything is to the best before my car leaves.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tarsha, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day and we appreciate you for notici

    ...

    ng these efforts. We will be sure to share these kind words with Dan! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210


Checkered Flag BMW & Mini
5225 Virginia Beach Blvd Virginia Beach, VA 23462
New (888) 520-3987
Used (888) 538-6504
Service (888) 695-3906
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.