Fitzgerald Auto Mall Annapolis West Street

(4.8) 109 reviews

Currently in stock!

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Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun 11:00 AM - 6:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 PM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 12:00 PM
Sun Closed

Reviews

4.8
109 lifetime reviews. Includes reviews of Fitzgerald Auto Mall Annapolis West Street from DealerRater.com
  • Happy customer

    A very positive experience. Good price points for their cars. I found my salesman to be informed, connected, but not pushy. He followed up with due

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    diligence, but gave me time to think. He was also patient with my back and forth decision making over a new or used car purchase. My only minor complaint was that there not as much inventory in Annapolis as other places. However, they did offer to get inventory from other dealerships. In the end I chose to stick with the Annapolis dealership and wait for the right car. Ask for Jake, he was great.

    Customer Service
    Not Applicable
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your warm recommendation of the team here at Fitzgerald! We are so happy to hear you've had a great experience with us. We hope to

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    continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.


  • Disappointing

    Had a really disappointing experience at Fitzgerald. I expected fair and up front pricing and what we got was a $2,000 surprise when were signing con

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    tracts. This was not $2,000 because of taxes and fees. We expected that. This was $2,000 above the base price they had given us! Apparently since we took the 0% financing, we needed to add $2,000 to the price. That would have been nice to know before we were signing contracts and backed into a corner! We got a call from one of their managers, but all he gave us were excuses. Then he told us we paid below the truecar value for the area, which turned out not to be true! He gave us the 2017 truecar price and we bought a 2016. They act like it's perfectly normal to price cars this way and then not tell people that they are going to have to add to the price if they take the financing. I don't buy cars every day, how are we supposed to know that!!! So frustrating. We will not be coming back.

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    Does not recommend this dealer
    Fitzgerald Auto Mall Annapolis West Street

    Mrs. Danielewski ¿¿¿ I¿¿¿m sorry to hear you are unhappy with your recent purchase at Fitzgerald Mazda. Unfortunately, Mazda will only allow one incen

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    tive used per purchase. If you take advantage of the 0% APR financing, we cannot also give you the $2,000 off as well. If you would like to speak about this further, please contact our General Manager, Jeff Shaver, at 410-266-5700. We look forward to hearing from you.


  • Great Buying Experience

    This is an awesome place. Clean and quiet with a good amount of inventory. The staff are friendly, knowledgeable, and efficient. My agent Anthony John

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    son is the absolute best!!! He answered all my queries promptly; gave me good recommendations without being pushy; offered current deals/promo options so I can come out with the best vehicle and financial decision. I've already made extensive research on what I wanted beforehand so, it's saying a lot that I ended up paying less than I thought I would've. Likewise, Cameron and Keith were just as great. I've never had a more seamless experience in any vehicle-related service before.

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer
    Fitzgerald Auto Mall Annapolis West Street

    Thanks so much for your warm recommendation of the team here at Fitzgerald's! We are so happy to hear you've had a great experience with us. We hope t

    ...

    o continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.


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About Our Dealership

Dealer on Cars.com since September 2016

The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years, both good and bad.
Customers have told us is it's important to treat them with honesty and
respect, and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.

"The FitzWay, there's just no better way to go!"
Fitzgerald Auto Mall Annapolis West Street
1930 West St Annapolis, MD 21401
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