Gerald Subaru of Naperville

(4.9) 2008 reviews

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4.9
2008 lifetime reviews. Includes reviews of Gerald Subaru of Naperville from DealerRater.com
this dealer
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  • Jim Webb is great at showing cars

    Great sales rep Jim Webb. Showed me how every area of the car worked-i have never owned a Subaru. Found you via Marie in internet sales. Got great pri

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    ce and was treated great. Even got to take the car over a special track which has different terrain. Jim Webb is a great representative

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Nancy, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that J

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    im's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Alec McKean - General Manager


  • Glad I went there!

    Nice dealership! Michael Price helped me feel comfortable about the WRX we chose and I'm confident it's the right one. He was very accommodating and

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    listened to my wishes so we put together a fair deal. Very efficient with the paperwork also! Will definitely do business with him again! :-)

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    Does recommend this dealer

  • Fantastic Service

    Quick service, and very friendly staff. As well as a very beautiful facility with wonderful coffee and snacks available to everyone.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great experience..??????

    We had wonderful experience. Eric is great, knowledgeable, very professional and friendly. Also the sales manager Leo Katsnelson is nice and helped u

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    s too.. Overall, it's a pleasant experience and I highly recommend this dealership.

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    Does recommend this dealer

  • Great Service

    Great price for the vehicle. Mr. Price did an outstanding job in every aspect. He explained the basic operation of the car in great details.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Leo is the man!!!

    I walked in at 840pm om Monday night where leo intriduced himself to me. He provided excellent service at first and took the time to show me the car e

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    ven tho the dealer closes at 9pm!!. Leo is the reason I came back after few days and bought a legacy subaru from him. He provided me with excellent customer service and went above and beyond to get the deal done. He was quick abd effecient and very professional to deal with. Definitely will get more cars from him. If you want world class customer service and quality go see Leo at Gerald!!

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    Does recommend this dealer

  • Service and test drive track was great.

    The test drive track, the willingness to negotiate on the vehicle I wanted, the helpfulness of the salesperson Anna, and other staff to answer all que

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    stions I had.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Clean facilities

    The waiting area is very clean and comfortable. The wait time was reasonable. My appointment was at 8:00 a.m. on a Saturday, and was helped quick

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    ly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the kudos. We do our best to ensure nothing but a truly exceptional experience for our customers and are glad to hear that was what you rec

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    eived. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Chuck Dziak - cdziak@geraldauto.com


  • Very efficient service process

    Easy setup. Efficient process. Expectations were we'll set. No long wait. Very comfortable waiting area with WiFi enabled campus. Was able to get work

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    done while waiting.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your marvelous feedback, Lakhu. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as

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    well as friendly and truly exceptional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Chuck Dziak - cdziak@geraldauto.com


  • Quick efficient service done right.

    On time. Fast, efficient, and my Outback was returned to me clean! The waiting are is comfortable and bright. Good space to work in while waiting for

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    my car to be serviced.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have

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    a truly exceptional day. Sincerely, Chuck Dziak - cdziak@geraldauto.com


Gerald Subaru of Naperville
2379 Aurora Avenue Naperville, IL 60540
New (866) 526-5612
Used (866) 772-0249
Service (630) 225-7285
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