Northtown Toyota Volkswagen

(4.2) 445 reviews

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4.2
445 lifetime reviews. Includes reviews from DealerRater.com
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  • Bought a 2014 Toyota Corolla

    Great dealer. No complaints. Will but from them again when needed

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome! Thanks.


  • The epitome of a terrible service experience

    Today marks the last time I will ever set foot in this dealership. They have mishandled every single repair on my VW Passat, ranging from missed items

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    on oil changes, ordering the wrong parts, jerry-rigging, and damaging the car during repairs. Today I ventured in for a 1230 appointment to have recall item fixed. Volkswagen says one hour to fix I was told 8!!!! Appointment times mean nothing, you will wait and wonder. Everyone looks glazed and unhappy, there is an extreme lack of effective management, and the staff is visibly disengaged. All said it's makes for an absolutely horrible experience. Yelp says it all

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    Does not recommend this dealer
    Came in for service or repair
    Northtown Toyota Volkswagen

    I'm very sorry you have had such poor experiences with our service department. I have shared this with the Service Manager and General Manager. If you

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    'd like to contact me directly, I'd be happy to see what I can do to repair the relationship. Feel free to email me at m.molenda@northtownauto.com.


  • Great test drive by Ken Jones

    My son is interested in one of the VW Golfs. Ken Jones went over the car- test drove with us and explained everything. He also went over the safety

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    features which may help my wife and I if we buy a new car in the future. Very Knowledgeable, polite, and easy to work with. Both my son and I know quite a bit about cars, Ken in a not a know it all way-knows much more. Depth. Good guy. Ken Jones gets 5 stars.

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    Does recommend this dealer
    Northtown Toyota Volkswagen

    Thank you for the feedback. We're so glad Ken made things so comfortable and easy for you!


  • great dealership

    I just purchased a 2017 Rav4 hybrid from Stuart Cooper,he was friendly,informative and very helpful with getting the deal done quickly and efficiently

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    . he took care of all the detail for me and was on my way in a short time. I would recommend him anytime to anyone looking for another vehicle

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    Does recommend this dealer
    Northtown Toyota Volkswagen

    Thanks so much for the endorsement! We're so glad Stuart provided such an excellent experience.


  • Go to Sandy Schechter at Northtown Toyota Scion!

    Sandy Schechter has been my guy for my last three leases. I have since moved to Ohio, but still come back to him when my lease is up. He's amazing!

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    He is honest, caring, and knowledgeable. And when you have to spend half of your day at a car dealership, he is the person to be with!

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    Does recommend this dealer
    Northtown Toyota Volkswagen

    It's so nice to hear you've developed such a good rapport with Sandy. We appreciate you coming back to us (and him) time and again.


  • long wait for oil change

    I setup an appointment for an oil change and patch a tire for 1:15. At 2:40 the guy told me they just finished the oil change and they are starting t

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    he tire now. I know of no other place that that take an hour and half for an oil change when you have an appointment.

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    Does not recommend this dealer
    Came in for service or repair
    Northtown Toyota Volkswagen

    I'm sorry for the inconvenience we caused. I'd like to look into what happened with your appointment. If you would like to contact me directly at m.m

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    olenda@northtownauto.com with your information, I can find your appointment in the system and consult with the Service Manager. Thank you.


  • Great over the phone

    Very friendly but couldn't work out a visit. They were able To help me out over the phone since I live so far away and. It waste my time with a drive

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Sorry we couldn't work things out, maybe next time? We're always willing to work people out of town. Thanks for the 5 stars and best of luck.


  • Good service

    I bought a Toyota 2017 Corolla from this dealership and had Gary Gill as my salesperson. He was informative and attentive. Highly appreciated his serv

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    ice.

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    Does recommend this dealer
    Northtown Toyota Volkswagen

    I'm so happy Gary was so helpful in finding you the right vehicle. Thank you for taking the time to share your experience. Enjoy your new Corolla!


  • Overall good experience

    Once I got through the "Customer Service" group that answers calls and emails sent from listings here and got to an actual salesperson, things went gr

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    eat. It took to get to the third one who would be responsive and actually get me to someone who would sell me the car. Stuart Cooper was great to deal with and I would recommend him to anyone thinking of buying a vehicle from this dealer. Once he and I were working together the transaction was super smooth, easy and he kept me well informed with regular communication. A+ for him!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Mark, Thank you for sharing your experience and for the valuable feedback. We will certainly review our internet sales process and see where we can

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    make things more efficient. It is great to know the buying process was easy when working with Stuart!


  • very professional

    Adam was very genuine, helpful and informative. Unfortunately we weren't able to close the deal due to my short credit history and lack of a cosigner,

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    but my experience at northtown was great. Nice selection of cars, nice facility. Ask for Adam!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review our dealership even though you did not end up purchasing a vehicle. We appreciate you leaving feedback and en

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    dorsing Adam!


Northtown Toyota Volkswagen
1135 Millersport Hwy Buffalo, NY 14226
New (888) 564-0322
Used (888) 566-7838
Service (888) 218-9182
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