Hoselton AutoMall

(4.6) 195 reviews

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4.6
195 lifetime reviews.
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  • A separate class of dealership

    After 2 weeks on the market, hopping from dealership to dealership, been lied and hustled, I called Hoselton to check the inventory and the salesman t

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    old me: "we never lose a sale to any dealership". I liked the confidence and I took his word. To make the long story short, they found the right vehicle for my family and me. They listened to our needs and didn't try to sell me what I didn't need. Thank you very much.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the awesome review! We hope you are enjoying your new vehicle!


  • Not impressed

    Entire day wasted. The vehicle was nothing like advertised. Their prices are average-at-best, probably quite high in reality based on the quality of t

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    heir product. They are a large dealership so there is a lot of waiting around. I would say it's really not worth the hassle. Go to a small town dealership who actually takes the time to work with you and sell you a quality product

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would love to hear more detail about your experience so we may try to assist you better. Please reach out to our Customer Relations Manager, Christ

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    ie Russo at christier@hoselton.com. She is looking forward to hearing from you and working towards a satisfactory resolution to your concerns!


  • MaryLC

    I had a fantastic experience shopping for a new car to lease at Hoselton in East Rochester. The staff was extremely friendly and helpful in helping me

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    choose the "best fit" car for me. I have been extremely happy with my new Nissan Rogue. The ride is smooth and quiet and I love the sensors on the side view mirrors. The mpg is also an attractive feature on the Rogue. I would highly recommend Hoselton to my family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Mary for the great review! We hope you are enjoying your new Rogue!


  • Honest dealer

    Hoselton salesman, Manny Ferreira, followed though and tended to all of my used car purchase concerns. I was concerned about the cigarette smoke smell

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    in the vehicle from the previous owner and some wheel noise/vibration. Their shop completely cleaned out the smell and made the repairs during their thorough inspection process. Day of purchase, I test drove the car and was very pleased with the ride and interior work. This was beyond what I expected from a used car purchase. They provided all inspection and repair documents as well as their 2 yr/100k Hoselton warranty documents. Their finance rep, Michael Derks also did a good, honest job. The vehicle was also at the best price point in the northern N.Y. region. I drove three hours, twice, to get the car and it was worth it. I am a soldier, new to the area, and it was very important to do trouble free business during my family's transition to the north country. I will do business with Hoselton again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Eddie for the awesome review! We appreciate you choosing Hoselton!


  • Female car shopper

    My salesperson was Manny Ferreira. He was very thorough but not pushy. He did what he said he was going to do and he followed though. He returned pho

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    ne calls and answered all of my questions. He was fair and honest with me. When he had a day off, he made sure that another salesperson was able to take care of me when I was coming into the Auto Mall.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Susie for the great review! We hope your are enjoying your new vehicle!


  • Strange Shopping Experience

    In the process of buying a new car, the first saleswoman did not know what the discounts were, or where certain models were parked, or the available o

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    ptions, so I stopped back at a later date and asked the sales manager: Zach for a different sales person. He assigned me to Alex, who seemed to be more knowledgeable, so we worked up a price and I slept on it. The next day, I received a general e-mail from Hoselton re: an even lower price, so I called the salesman and he was not aware of it, so I sent it to him. No reply, so I sent another the next business day. Still no reply, so I tried his phone and left messages. Two days later I phoned Zach, the Service Manager. He didn't seem to know much about their e-mail or their new ad, so he told me that he'd research it and have the salesman call me back. 2 more days have since passed, for a total of 1 week and still no call, no e-mail; nothing.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Carlo, We are so sorry to hear that your experience with our Chevrolet Sales department was less than satisfactory. We pride ourselves on making cu

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    stomer service our top priority and we apologize your experience did not meet our usual Hoselton standards. We were able to see that you were working with a variety of people throughout your experience and we would love to be able to connect you with one person that would be a point person for your needs. Please reach out to our Customer Relations Manager at christier@hoselton.com and she would welcome the opportunity to match you with the correct person and earn back your business. We look forward to hearing from you!


  • Very good service

    Brian Buckley was very kind and helpful, really went the extra mile to get me the car I wanted and help me with my old car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Judy for the awesome review! We hope you are enjoying your new vehicle!


  • Brought a Nissan Sentra!

    This was our 2nd time visiting Hoselton Auto Mall in East Rochester, NY. We were looking for a used car for our grandson and saw one online and we we

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    nt and met with Partha Saha which my husband brought his last car from himand he highlighly recommended him. Partha is very professional and was able to help us out. We brought the car and we are very happy with it including my grandson.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Sonia for the wonderful review! We hope you are enjoying your new vehicle!


  • friendly and helpful

    My salesperson was helpful respectful and not pushy The cars were a bit too rusty, dented and glass chipped for my needs. They were however willing to

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    repair some of the defects

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Wayne for the review! We appreciate the feedback!


  • Ed@99

    There were a couple of hiccups in our purchasing process but our salesman [Brian] and your management made everything work.The first time we came to l

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    ook at a car the salesperson we were greeted by was attentive and cordial,although I don't recall his name was on vacation when we retuned to ultimately purchase the car. I believe we got a fair deal for us both as we had a trade. Enjoying the car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Ed and Linda for the wonderful review! We are glad to hear you are enjoying your new vehicle!


Hoselton AutoMall
909 Fairport Rd East Rochester, NY 14445
New (585) 617-0530
Used (585) 617-0542
Service (585) 598-9203
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