Heritage Mazda Subaru Catonsville

(4.9) 911 reviews

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4.9
911 lifetime reviews. Includes reviews from DealerRater.com
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  • Very happy with my new Legacy

    I bought a new Legacy from May Farris two days ago and was extremely pleased with her assistance as well as the General Sales Manager, Danny. May was

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    very knowledgeable of her product and, while she was extremely busy, took her time with the process, found me the car in the color I wanted and it was picked up, prepped and delivered the same day. I've only driven it about 40 miles so service hasn't been needed but if they are nearly as cooperative as the sales department I'll be a happy camper. May even spent a considerable amount of time today re-instruction me on how several items on the car worked. So often it's difficult to get in touch with a salesperson after the sale but that has not been the case with May.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good morning Dennis. Russel Mazda Subaru is delighted to hear that your car buying experience was a memorable one! We are also pleased that May Farri

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    s was able to assist you with your new Subaru Legacy purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Dennis for the highly praised review. www.facebook.com/RusselSubaru


  • IT DOESN'T GET ANY BETTER THEN THIS/OR LOYALTY

    HI, MY NAME IS EDITH HUTTON...I DON'T KNOW WHAT TO SAY BUT ONE THINGS FOR SURE, I WILL TELL YOU THE TRUTH....I GUESS THIS WHOLE THING STARTED A LITTLE

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    OVER THREE YEARS AGO..BACK THEN I WAS A SINGLE MOM, NOT MUCH MONEY OR CREDIT..I WAS ON MY ANDROID AND AN AD CAME ON FROM A COMPANY CALLED MILE ONE, IT SAID THEY COULD FINANCE ANYONE. WELL I SAID TO MYSELF YEAH RIGHT. BUT A FEW HOURS LATER I SENT A MESSAGE TO A LADY WHO CALLED ME IN LESS THEN 10 MINUTES..SHE MADE ME AN APPOINTMENT,TO MAKE A LONG STORY SHORT THAT WAS THE BEGINNING OF A GREAT RELATIONSHIP WITH HERITAGE MAZDZ/SUBARU, FOR ME...I WAS INTRODUCED TO A SALESMAN WHO WAS KIND, PATIENT, LET ME KNOW EVERYTHING THAT WAS GOING ON HE WAS GREAT...THIS SALESMANS NAME IS STEVE SHERMAN, MY SALESMAN, AND AFTER FOUR CARS MY FRIUEND. I WANT TO SAY THE ENTIRE STAFF FROM CHIEF DAN, MY NAME FOR HIM, STEVE, AND MY FIANCE MAN WERE SO WONDERFUL. NOW KEEP IN MIND, STEVE HELPED ME GET FINANCED FOR A BRAND NEW 2016 MAZDA SPORT 3, A BEAUTIFUL RED..I HAD WANT GRAY BUT THEY DIDNT HAVE ONE..WELL AFTER A LITTLE WHILE I WENT BACK TO STEVE SHERMAN AND ASKED IF HE HAD A GRAY MAZDA 3 SPORT LIKE I HAD WANTED...BINGO, I GOT MY GRAY MAZDA..NOW I REMARRIED A MAN I ADORE, BUT DON'T TELL HIM OR HE'LL GET A BIG HEAD. WELL HE WANTED AN SUV SO BACK TO STEVE WE WENT AND BOUGHT A MAZDA CX9...WHAT A BEAUTY...I LOVED TE HEATED SEATS..WELL THIS PAST MONDAY MORNING MY HUSBAND SAID FOR CHRISTMAS HE WANTED TO TRADE THE SUV IN AND GET ME A CAR..WELL AS IT TURNED OUT I WAS SURE IT WOULD BE A USED CAR, BUT I LOVE HIM SO I DID AS I WAS ASKED..BELIEVE ME WHEN I SAY THOSE PEOPLE AT HERITAGE SUBARU WORKED THERE BUTTS OFF FOR MY HUSBAND AND ME..AND ALL THE WHILE WE WERE THE STEVE WAS RIGHT ON TOP ALONG WITH MR, CHIEF, DAN, KEEPING US INFORMED OF WHAT WAS HAPPENING.. WHAT IM LEADING UP TO IS THAT THIS TEAM AT HERITAGE IS SO PROFESSIONAL, SO HELPFUL, SO CARING I CAN ONLY SAY IF YOUR IN THE MARKET FOR A NEW OR USED CAR RUN, NO KIDDING TO HERITAGE, YOU'LL NEVERR BE SORRY YOU DID..WAIT IM NOT FINISHED, ABOUT MY CHRISTMAS PRESENT,I NOW HAVE A 2018 SUBARU FORESTER....ABSOLUTELY GEORGOUS.... I WANT TO TAKE THIS TIME TO THANK EVERYONE AT HERITAGE SUBARU, FROM THE CHIEF, DAN THANK YOU, FOR STEVE SHERMAN, AFTER 4 CARS I FEEL LIKE WE ARE FAMILY TO MY FINANCE MAN, IM SORRY I DON'T REMEMBER YOUR NAME BUT I REMEMBER YOUR KINDNESS.. IF I LIVE TO BE 100, HERITAGE IS THE ONLY DEALERSHIP I WOULD EVER GO TO... TRY THEM IT WILL BE AN EXPERIENCE YOU WILL ALWAYS REMEMBER... THANK YOU, HAVE A GREAT HOLIDAY NO MATTER YOUR FAITH, MERRY CHRISTMAS AND YES HAVE A WONDERFUL NEW YEAR....AND IF YOUR IN THE ARKET FOR A NEW OR USED VEHICLE RUN TO HERITAGE...YOU WON'T BE SORRY. LOVE YOU HERITAGE..... EDITH HUTTON PROUD OWNER OF A NEW SUBARU....YEAH......

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    Does recommend this dealer
    Heritage Mazda Subaru Catonsville

    Edie, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks again for taking the time to leave us this informat

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    ion about your recent visit. Take care!


  • Great Overall Experience!!

    Tosh was kind and helpful from the moment we walked in! She was patient and understanding, and extremely easy to work with! I thoroughly enjoyed worki

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    ng through the process of buying my first car with her and would absolutely work with Tosh again!!

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    Does recommend this dealer
    Heritage Mazda Subaru Catonsville

    Hi Tagne, thank you for taking the time to leave a review for us at Heritage Mazda Catonsville. We're happy we could meet your expectations! If you ha

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    ve any further questions, please give us a call. We're always happy to help!


  • Remarkable service

    Bought my Subaru from another dealer, and have been happy with their service. But I had an issue that I didn't want to drive out to Annapolis to be s

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    erviced- so I took it to Heritage. I couldn't be happier with their service from start to finish. Prompt, courteous, and pleasant. Didn't try to overcharge (and even waived the diagnostic fee because the problem turned out to be so easy to diagnose.) Fixed the issue, and also performed scheduled maintenance in a few hours as promised. Shuttled me to work and back. Can't recommend highly enough.

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    Does recommend this dealer
    Came in for service or repair
    Heritage Mazda Subaru Catonsville

    Hello, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Until t

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    he next time we meet, take care!


  • Excellent Service

    The entire process of purchasing a car from Heritage Subaru Catonsville was seamless and easy. Steve presented me with numerous options and took the t

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    ime to help me make the best choice for me.

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    Does recommend this dealer
    Heritage Mazda Subaru Catonsville

    We're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!


  • IT DOESN'T GET BETTER THEN THIS.........

    HI, MY NAME IS EDITH HUTTON...WHERE DO I START...LET ME SEE IT WAS A LITTLE OVER 3 YEARS AGO I SAW AN AD ON MILE ONE, I NEEDED A CAR BAD, WELL I WAS I

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    NTRODUCE TO , IN MY OPINION, THE GREATEST SALESMAN,EVER.. THE KINDESS WITH A SMILE THAT COULD KILL...STEVE SHERMAN GOT ME INTO THE FIRST OF 4 CARS I BOUGHT FROM HERITAGE...THE FIRST TWO WERE BRAND NEW MAZDAS..THEN I REMARRIED AND MY HUSBAND WANTED AN SUV, SO WE BOUGHT A CX9, ALL WHEEL DRIVE, NICE NO VERY NICE ....YOU ONLY GET THE BEST OF EVERYTHING AT HERITAGE .THE..SERVICE THE VERY BEST FROM BEGINNING UNTIL YOU WALK OUT THE DOOR WITH YOUR FIANACE PAPERS AND KEYS TO YOUR NEW CAR...LAST NIGHT FOR A CHRSTMAS PRESENT TO ME, MY HUSBAND DECIDED TO GET A DIFFERENT CAR, NOW MIND YOU I HADNT HAD THE SUV VERY LONG AND MY SALESMAN WITH THE HELP OF MY HUSBAND IN CHOICE OF CAR, I DID GET TO PICK THE COLOR, WELL TO CONTINUE, I DIDNT THINK THEY COULD DO THE DEAL, BUT WITH THE SUBARU CHIEF, MR DAN,I CALL HIM, MY SALESMAN, STEVE SHERMAN, MY FINANCE MAN, A REAL CUTIE, WE DROVE HOME IN A 2018, NEW, NEW NEW SUBARU, FORESTER...PEARL WHITE...IF EVER YOUR LOOKING FOR A CAR, SUV OR SOMETHING ELSE GO RUNNING TO HERITGE MAZDA, SUBARU OR VOLTSWAGON..IN MY OPINION YOU'LL GET THE BEST SERVICE, THE BEST TREATMENT AND EVEN FIND TIME TO LAUGH...SEE THE BEST SALESMAN EVER, STEVE SHERMAN. STEVE IS PROFFESIONAL, HAPPY, HE DOESN'T RUSH YOU. HE TAKES TIME WITH EACH AND EVERY CUSTOMER, IVE SEEN HIM DO THIS...SO IF YOU NEED A CAR, AN SUV PLEASE DO YOURSELF A GOOD THING, RUN TO HERITAGE...THE GREATEST TEAM EVER....EDITH HUTTON MERRY CHRISTMAS AND HAPPY NEW YEAR SUBARU, I LOVE ALL OF YOU.....THANK YOU...EDIE

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    Does recommend this dealer
    Heritage Mazda Subaru Catonsville

    Edie, we are very happy we could provide you with a positive experience; thanks for sharing all the details with us! We always strive to provide top q

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    uality service to every guest, and are pleased to hear that you enjoyed your time here at Heritage Subaru Catonsville! We will pass your review on to the team - we hope to see you again soon! Thanks again and take care!


  • Very nice dealer

    Recently purches a new car from this dealer They are very kind good staff also clean Sales man steve is bery gentle also den rosenfeld Is very good

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    Does recommend this dealer
    Heritage Mazda Subaru Catonsville

    Your wonderful feedback and rating mean a lot to us. We're looking forward to your next visit with us!


  • Excellent customer service experience

    I called at 11:30AM and the Service Rep., Lejuan Robinson, gave me an appointment for 1:30PM. I told her I had left the gas cap loose and she took my

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    car immediately, confirmed that was the cause and had me fixed and on the road in less than an hour. Lejuan, on her own, determined the filler door was not operating properly, ordered a part and agreed to have it repaired at no cost.

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    Does recommend this dealer
    Heritage Mazda Subaru Catonsville

    We are so pleased you enjoyed your visit to Heritage Subaru Catonsville! Please don't hesitate to reach out if there's anything additional we can do f

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    or you.


  • Awesome Service

    Awesome experience from beginning to end. No pressures to buy .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Isybel, thank you for taking the time to leave a review for us at Heritage Mazda Catonsville. We're happy we could meet your expectations! Please d

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    on't hesitate to reach out if there's anything additional we can do for you.


  • Heritage Subaru catonsville

    Excellent, especially the service coordinator Ms. Robinson. She is so great. Smart. She greets us by name and goes out of her way to be cordial (and p

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    atient) at all times. She always knows where our Subaru Forester is in completion of scheduled maintenance. It is always done on time, cleaned and washed. Cannot ask for more. Heritage is a great place.

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    Does recommend this dealer
    Came in for service or repair
    Heritage Mazda Subaru Catonsville

    Hi Bobs, thank you for taking the time to leave a review for us at Heritage Subaru Catonsville. We're happy we could meet your expectations! Please do

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    n't hesitate to reach out if there's anything additional we can do for you.


Heritage Mazda Subaru Catonsville
6616 Baltimore National Pike Catonsville, MD 21228
New (888) 413-4920
Used (888) 415-0163
Service (888) 678-3732
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