NHTSA Vehicle Safety Recalls

  • Recall Number
    17V148000
    Recall Date
    03/07/2017
    Component
    LANE DEPARTURE: BLIND SPOT DETECTION
    Summary

    Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.

    Consequence

    If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.

    What Owners Should Do

    DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

  • Recall Number
    18V335000
    Recall Date
    05/22/2018
    Component
    POWER TRAIN:AUTOMATIC TRANSMISSION
    Summary

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.

    Consequence

    Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.

    What Owners Should Do

    DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA customer service at 1-877-762-8267.

  • Recall Number
    16V935000
    Recall Date
    12/27/2016
    Component
    AIR BAGS:PASSENGER SIDE FRONTAL
    Summary

    Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2017 Mercedes-Benz Metris Vans manufactured September 9, 2016, to September 28, 2016. The affected vehicles have a passenger air bag that may have been manufactured with an incorrect Tether Activation Unit (TAU). As a result, in the event of a crash necessitating deployment of the passenger frontal air bag, the air bag may not vent properly.

    Consequence

    An improperly vented air bag may not protect the front passenger as expected, increasing the risk of injury.

    What Owners Should Do

    DVUSA will notify owners, and authorized Mercedes-Benz Sprinter dealers will replace the front passenger air bag, free of charge. The recall began February 8, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

  • Recall Number
    17V272000
    Recall Date
    04/21/2017
    Component
    ELECTRICAL SYSTEM: SOFTWARE
    Summary

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.

    Consequence

    The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.

    What Owners Should Do

    DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

  • Recall Number
    16V342000
    Recall Date
    05/24/2016
    Component
    POWER TRAIN:AXLE ASSEMBLY
    Summary

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes Benz Metris vehicles manufactured from September 1, 2015, through December 31, 2015. The affected vehicles have rear differential gears that may have been improperly welded.

    Consequence

    The weld may fail and result in a loss of power to the wheels, increasing the risk of a crash.

    What Owners Should Do

    DVUSA will notify owners, and dealers will replace the rear differential gears, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

  • Recall Number
    17V595000
    Recall Date
    09/22/2017
    Component
    STEERING:ELECTRIC POWER ASSIST SYSTEM
    Summary

    Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.

    Consequence

    The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.

    What Owners Should Do

    DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.

  • Recall Number
    17V651000
    Recall Date
    10/16/2017
    Component
    SUSPENSION:FRONT:WHEEL BEARING
    Summary

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Metris Vans. The front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching.

    Consequence

    The loss of a front wheel would increase the risk of a crash.

    What Owners Should Do

    DVUSA will notify owners, and dealers will inspect the front axle wheel bearing retaining rings, correcting their position as necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

  • Recall Number
    17V244000
    Recall Date
    04/10/2017
    Component
    SEAT BELTS:PRETENSIONER
    Summary

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Metris vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash.

    Consequence

    If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.

    What Owners Should Do

    DVUSA will notify owners, and dealers will replace the front seat belts, free of charge. An interim notification was mailed to owners on June 9, 2017. A second notice was mailed on July 7, 2017, to tell owners that the remedy is now available. Owners may contact DVUSA customer service at 1-877-762-8267.

What Should You Do?

Contact your dealer as soon as possible
Every recall is serious, so it’s important that you contact an authorized service center as soon as possible to make an appointment to get it fixed.

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