- Service & Repair
Stop Fraud: Protecting Against Fraud
Along with the number of consumers conducting transactions online, internet fraud has increased during the past several years. Big-ticket transactions are a primary target, but that shouldn't discourage you from selling your car on your own. Go for it, but be cautious and educate yourself about potential scams.
Please note that Cars.com does not involve itself in the transaction between the buyer and seller. Additionally, be on the lookout for the following ways you can be lured into a scam:
In a typical scenario, a buyer - who usually inquiries from overseas - arranges to pay for the car with a cashier's check or certified check in an amount that's more than the vehicle's purchase price. The buyer justifies this by saying a previous sale fell through or the extra money is needed to pay for shipping expenses or customs fees. Note that the initial-and even, perhaps, all subsequent-contact from this type of buyer is via text message or email, with excuses provided for a lack of phone communication.
The buyer then asks the seller to wire the difference either to him or to the shipping company to cover expenses. Or a buyer will send a cashier's check as a down payment, then decide to back out of the deal and ask for the money back.
When asked to wire money, just say no. It's never a good idea to wire money to someone you don't know because it's an untraceable transaction. Stop negotiating with anyone who proposes this kind of bargain.
PayPal and Google Wallet are examples of legitimate 3rd party transaction service providers. However, false representations of these companie's products are often used as a cover to commit fraud. One common scenario is for a fraudulent buyer to request purchase of the vehicle without ever seeing it, claiming it is "priced favorably." Fraudulent buyers typically confirm the asking price, ask for photographs, and ask whether there have been any repairs to the vehicle. Upon the seller's response, the fraudulent buyer then tells the seller that a particular 3rd party service is the most secure way to conduct online transactions and asks for the seller's 3rd party service account details.
At this point, the seller will often, as with the Cashier's Check Scam, explain that payment has been arranged in excess of the selling price and instructs the seller to return the overpayment via Western Union, MoneyGram, or another money transfer solution. Unfortunately, the seller does not learn that the PayPal or other 3rd party transaction was not real until after the successful money transfer of the overage.
Be sure to verify the identity of the buyer as well as the payment method, before initiating a transaction. Always exercise caution when a buyer wishes to purchase your vehicle without seeing it or negotiating the price.
If you have any concerns about the legitimacy of a transaction process or a buyer, please contact the Cars.com Fraud Prevention team at email@example.com.
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