- Service & Repair
By listing your vehicle for sale through the Cars.com Sell Your Car experience, you acknowledge and agree that: (a) the vehicle you list for sale is in your possession; (b) you have the right to transfer the advertised vehicle's title to the purchaser; (c) you are willing to sell the advertised vehicle at the price and on any other terms specified in your listing; (d) you will purchase only one listing per unique vehicle and you will not advertise more than one vehicle in a single listing, either by including descriptions of multiple cars in one listing or by subsequently updating the listing information to advertise different vehicles; (e) upon selling or otherwise taking your vehicle off the market, you will within 72 hours delete the listing for that vehicle; (f) you will not use your listing to advertise or promote anything (including, without limitation, any product, service or business) other than one unique vehicle offered for sale; (g) you will owe Cars.com for your Sell Your Car listing, even if you fail to sell your vehicle or are dissatisfied with the Sell Your Car experience; (h) you will properly identify yourself as either an "Individual Seller" or a "Dealer" (a "Dealer" is any individual or entity that is in the business of selling vehicles or who has had 4 or more vehicles for sale on the Cars.com site within the previous 12 months of the listing start date; anyone that does not meet the definition of a Dealer is an "Individual Seller"); (i) Neither an "Individual Seller" or a "Dealer" may list 4 or more Free, Plus, or Premium ads during a single calendar year. A "Dealer" may list an unlimited amount of Single Dealer Ads; (j) if you placed a listing with a material error that cannot be corrected through the Cars.com provided tools, you will contact Cars.com customer service within 10 days of your original listing date to inquire about making material changes to your listing (e.g., through a typographical error, you listed the wrong model for sale) and Cars.com shall determine, in its sole discretion, whether such changes will be permitted; (k) you will not use the Cars.com site, including without limitation your Sell Your Car listing, for any fraudulent, false, misleading or deceptive activity; (l) all content and information that you provide to Cars.com is truthful, accurate and complete; and (m) you have the full right, title and interest in and to all content, photos and other material that you provide to, or post on, Cars.com; (n) photos provided for the Sell Your Car listing will only show the vehicle listed for sale and may not include under any circumstances people, animals, or other objects not part of the vehicle. Cars.com reserves the right, in its sole discretion, to remove any Sell Your Car listing or photo, without notice and without liability or providing a refund, that does not meet the requirements of these Sell Your Car Terms & Conditions, Cars.com's website Terms of Service, Cars.com's policies, or if Cars.com otherwise determines or believes, in Cars.com's sole and exclusive discretion, that your listing or any photo or other content you upload is inappropriate for any legal, business, technical or other reason.
Currently, Cars.com offers various listings packages. Features included are:
Run time: The number of days at a time the listing appears on the Cars.com site.
Renewals: Sell Your Car listings are able to be renewed and re-listed on the site. The opportunity to renew will be made available 7 days before an ad expires and 30 days after an ad expires.
Photos: Cars.com Sell Your Car listings can include from 0-25 photos of the seller's actual vehicle.
GENERAL LIMITATIONS. At this time, Cars.com Sell Your Car listings can only be created for the vehicles and models specifically identified in the Build Your Ad Form drop-down menus. You are solely responsible for the information, content, and photos contained within your Sell Your Car listings. Sell Your Car listings only contain the features expressly indicated. In some cases, different features are available to other Cars.com advertisers (including but not limited to "Certified Pre-Owned" logos) that are not available to you. Cars.com Sell Your Car listings may not appear on the Cars.com site for up to 72 hours. CARS.COM DOES NOT MAKE AND EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES TO YOU REGARDING THE SELL IT YOURSELF SERVICE, INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATIONS OR WARRANTIES THAT YOU WILL SELL YOUR VEHICLE, OBTAIN AN ACCEPTABLE PRICE FOR YOUR VEHICLE, ONLY RECEIVE LEGITIMATE INQUIRIES OR SOLICITATIONS FROM QUALIFIED BUYERS, OR RECEIVE ANY INQUIRIES REGARDING YOUR VEHICLE FOR SALE.
Cars.com reserves the right to, but is under no obligation to and does not assume any obligation to, review Sell Your Car listings before and/or after they are posted to the Cars.com site to confirm information relating to the advertiser and the advertised vehicle and to investigate complaints and suspicious activity. If Cars.com determines, in its sole and exclusive discretion, that you are engaging in any unfair, deceptive, false, misleading or fraudulent practices, Cars.com reserves the right to reject or immediately remove your listing from the Cars.com site without notice and without liability or providing a refund, as described above.
As a general matter, Cars.com does not provide refunds for Sell Your Car listings more than 24 hours after a listing is purchased except under the following circumstances: (a) if it took longer than 72 hours for your listing to be posted to the Cars.com site OR (b) if you mistakenly purchased (either through the Cars.com site or through one of Cars.com's newspaper or broadcast affiliates) a duplicate listing for the same vehicle and both appear on the Cars.com site at the time of your request. In order to be eligible to receive a refund under these two circumstances, Cars.com must receive your refund request in the manner described below within 5 calendar days of your purchase of a Sell Your Car listing.
Cars.com further reserves the right to make refunds at any time in connection with cases of fraud, abuse, and in other limited instances. Cars.com does not provide refunds under any other circumstances. Notwithstanding anything in this policy to the contrary, Cars.com reserves the right to finally determine in its sole discretion whether the criteria for a refund set forth in this policy have been satisfied and to request any additional information relevant to such request.
All refund requests must be in writing and include your name, address, e-mail address, ad ID, vehicle description, the last 4 digits of the credit card used to purchase the listing, and the reasons you are requesting a refund. Please send all refund requests through our e-mail contact form.contact form located within www.cars.com/sell.
Cars.com is not responsible for refund requests that are not timely received in accordance with this policy for any reason, including without limitation, Web congestion, addressing mistakes, computer or Internet downtime, or requests submitted by phone, postal mail, or any other manner not expressly provided for in this policy.
NOTE: The Sell Your Car Standard Refund Policy applies to online-only Sell Your Car listings, as defined above, purchased on the Cars.com site. The Sell Your Car Standard Refund Policy does not apply to any listings that are purchased from one of Cars.com's newspaper or other affiliates or partners as part of a print/online bundled package, even if such listings appear on the Cars.com site.
If you have any questions about this refund policy, please contact us through our customer contact information on www.cars.com/sell. Cars.com reserves the right to modify this Refund Policy at any time.