I purchased a used Toyota 4x4 vehicle without test driving on the freeway. After the purchase I had to drive approx. 100 miles on the freeway to get home. The steering shook a lot and the vehicle drifted to the right. The next day I called Acura and explained the problem. They were more than happy to have me return the vehicle so they could repair it. While they were making repairs I walked across the street to the Toyota dealership and found exactly what I was looking for. I asked Acura if I could cancel the contract so I could purchase the other vehicle and they were very cooperative in doing so.
I bought a car from Bentley dealer in Las Vegas few years ago. The customer service was great. Me and my wife received the same type of customer service here couple days ago when we bought a car for my wife. Everything was smooth. Daniel our sales rep and Craig the sales manager were both great. So was everyone else. Craig would find excuse after excuse to give us better deal after deal after deal and after deal. The only thing was left is to just give us the car for free.
I also love the fact that sales people are cool with eacother. Every other dealer we been to we found that it's a cut throat style between all the sales reps. Not here though. Other sales people would find an excuse to talk to us or ask us questions while our sales person was down on his knees making sure the car was shiny enough and cleaning every little thing on it.
While I am a Mercedes Guy. I will keep the new NSX in mind!
I had the pleasure of meeting Mr. JamarBatista. He made me feel like a friend and he was able to give me the deal I needed that abled me to purchase my Honda Accord. Never once did I ever feel pressured by the staff to buy. I left feeling good about my purchase.
Chirs was a fabulous sales representative. He was quick, kind and very responsive to my needs and nerves. The staff is friendly and very professional. I recommended my mother to buy her MDX here as well. Great Job Acura Niello!!
On Friday, September 2, I purchased a new vehicle at Niello Acura, in the Roseville Automall. My sales associate, Chris Knutson, was attentive, friendly, knowledgeable and professional. I ended up trading in my 2007 Acura TL-S and purchased a 2017 Acura RDX. Chris made the entire transaction enjoyable and easy. If you need a new vehicle, would highly recommend doing business with Chris.
Chris Lucero, service rep did an amazing job attending to my service needs. Courteous, knowledgable, thorough, timely. Service from Chris was spot on. The best service department I have ever experienced.
I bought two cars from them, both times it was a pleasure to work with Niello VW staff. I got my first used car in 2015 and had no issues with it, yesterday I trade in my old car and got another used vehicle for a great price. Planning to go back there in few years to get another car
Gary Riley was absolutely amazing! We just purchased a Brand New 2016 Acura MDX SH-AWD w/Tech Package and we got everything we wanted. Gary was GREAT, he didn't pressure us not even once. You'll also get a good price from him too.
Gary was very professional, friendly and easygoing. Thanks Gary and thanks Niello Acura - Roseville for making this a smooth car buying experience.
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