Top Notch Customer Service
November 10, 2017
I first walked in to Radley Acura to get my first MDX in 2005. Twelve years later I am still going back. I am brand loyal, but I am also loyal based upon the customer service I receive. I have ALWAYS received excellent customer service from my salesperson, Al Gavri, as well as the Sales Manager Sam Yohanns. There has never been any "hard sell" and I have never felt "pressured" to buy anything.
I may not buy the most expensive car on the lot or be a VIP, but I certainly feel like one when I am there. I am always addressed by name, as are most of the customers that come and go when I am there, and the staff goes the extra mile to provide excellent customer service. This is not just from the front of the house - the mechanics, the guys who wash the cars, the people in the finance department - everyone of them is friendly and attentive.
Service Director Jeremy Logsdon has made it his mission to make sure everyone who interacts with his service team receives the highest level of service possible, and will often be seen interacting with customers to make sure they are getting what they need in a timely manner.
I recently had my battery fail in front of my house, on a day filled with back to back appointments. I made one call to the dealership and Jeremy made sure I had a loaner car being delivered to me within the hour and took my car back to the dealership to be repaired. I never missed an appointment.
As Acura is a Luxury Brand, one would expect that to roll over into the appearance and comfort of the Service Department waiting area. This area has been struggling in recent years to be a welcoming environment, however the powers that be who own Radley Acura have finally caught up with the times. Their service department has just received a major renovation and should be completed anytime now, and the sales department is undergoing that same transformation as we speak...
While I always personally feel welcome whenever I walk into Radley Acura, it will be nice to finally walk into Radley Acura and SEE that it represents a luxury brand. It's been a long time coming, and I don't see myself leaving this Acura dealership anytime soon. Why leave somewhere that treats you like a member of the family?