BEING IN THE SAME BUSSINESS A VERY LONG TIME AGO I HAD A DISTINCT ADVANTAGE. MY FIRST STOP WAS AT "CASE ACURA". I WAS GREETED BY ALBERTO IN A VERY RELAXED AND COMFORTABLE SETTING. AFTER ACCOMMODATING MY REQUEST FOR A TEST DRIVE, ALBERTO EXPLAINED IN GREAT DETAIL THE BENEFITS OF THE RLX. UPON ALBERTO'S COMPLETION I WAS SPOKEN TOO BY YOUR 'T.O.' MAN. HE WAS ALSO VERY NICE. BUT UNDERSTANDING THE BUSS. I WAS STRAIGHT FORWARD AND TOLD THEM I WAS GOING TO TEST DRIVE OTHER CARS AND GET OTHER QUOTES. MY EQUIS WAS TOTALED 7 WEEKS AGO. (YOUR HYUNDAI DEALERSHIP WAS A WHOLE DIFFERANT STORY). D.U.I. FELONY . DROVE GENNISESS, CHRYSLER'S, IMPALAS, BUT SETTELED ON A RLX. THEN I PROCEEDED TO GET OTHER PRICES'S. 3 TO BE EXACT. 1 WAS ALOT LOWER THAN YOUR T.O. MAN GAVE ME. BUT I AGAIN KNOW THE BUSSINESS. SO AFTER BEING TREATED SO RESPECTFUL AND GENERALLY HONEST I DECIDED TO GIVE ALBERTO AND THE RICK CASE FAMILY THE CHANCE TO MATCH THE PRICE $$$$$$. OF COURSE THEY DID! UPON THE COMPLETION OF THE DELIVERY OF THE VEHICLE I WAS JUST AS IMPRESSED AS HOW I WAS TREATED. ANSWERING ALL MY STUPID QUESTION'S. ALBERTO TOOK HIS TIME AND SHOWED GREAT PATIENCE. BEING TECHNOLOGY CHALLENGE, I REALY APPRECIATE ALBERTO'S KNOWLEGE AND GIFT OF EXPLANATION.
I have been shopping for a car for over a year. To find the car I wanted in my budget wasn't easy. I was looking 3 different makes/models. One day while driving I saw the Acura TLX, and I loved the look. I actually test drove and almost bought the Audi A4, but in the back of my mind I wanted to try the TLX. Salesman Ron Comrie was amazing. He as not pushy and let me enjoy the experience of test droving the Acura ILX and the TLX. Fell in love with the TLX. If you want a great salesman who cares about the customer experience, then Ron is the guy. Great followup, too. Call him at 954-985-2424.
Greg Lippe was outstanding in his knowledge and ability to help with exactly what we wanted and presented an Outlander in red which was exactly what my wife wanted with just the right equipment she wanted.
I initially came for a second oil change on my 2015 GMC 2WE Yukon SLE custom with 22 inch black rims, aftermarket leather, Denali grill and a few other perks that I purchased from Schumacher Chevrolet/GMC/Buick in Northlake in West Palm Beach Florida, June 14,2015. Though I really liked that SUV I really wanted to get back into a 4WD even if it meant getting a used Tahoe or Yukon or a new or used crew cab Silverado. Previous folks I talked to via phone in West Palm Beach, Schumacher Chevrolet in Clifton, N.J. and Maquire GMC in Little Falls New Jersey all said I was too upside down and that it could not be done without perhaps 20k or more out of pocket. I was referred to Tanya. She very confidently assured me that she can get it done and that they have something that I might be interested in. Of course I was skeptical thinking she was going to waste hours of time with some sales pitch. She came through with the help of Mike and Terry Long with a deal. Though I did not want to put no more than 3k down, I put 5k down and got the payments the same as my Yukon and into anew 2016 Silverado 1500 LT A71 4x4 pick up truck. Though I will miss those 22" black rims I am so glad to be back into a 4WD especially living and working back and forth between N.J. and Chantilly, VA. I was teased by that Silverado LTZ Z71 with the black rims in the show room and may later switch to 20-22 inch wheels with black rims, but for now I am very excited with my first pick up truck. Timing was just right for that rebate and I was about ready for a pick up truck only with crew cab. Had already had a 1999 MB 320, a 2002 Chevy Trailblazer LTZ, a 2004 Chevy Tahoe LS, (purchased at the now closed Lynne Chevrolet in Kearny ,N.J.), a 2008 Chevy Tahoe LTZ purchased from Pohanka February 2008 and a MB GL 450 2011 purchased from MB Chantilly, and then that custom Yukon, so now it was time for a luxury like pick up truck.. Kudos to Tanya, Terry and Mike. See you in a few weeks for the spray liner and pick up bed cover?? A. Wayne Williams, M.D.
My usual procedure: Notice of time for service, called and made an appointment, arrived at Service bay, was immediately helped, talked with Chris Toronto and went across the street to the Diner and had lunch. When I got back the car wasn't quite ready so I had a seat in the waiting room and read my newspaper until Chris came and got me. He explained what was done while they were bringing the car around (after being washed). I gave him my credit card and drove away very happy. Every time I take it there, that is the way it happens!
RICK ALDRIDGE CONTINUES TO BE A STELLAR REPRESENTATIVE OF CHEVY CHASE ACURA. HE RESPONDS TO MESSAGES RIGHT AWAY. HE IS ALWAYS PROFESSIONAL, COUTEOUS AND HELPFUL. I TRUST HIM AND THE ADVICE AND SUGGESTIONS HE GIVES ME ABOUT MY CAR. I BOUGHT MY ACURA AT CHEVY CHASE ACURA IN 2005. I HAVE DONE 100% OF ALL MY SERVICE AT CHEVY CHASE ACURA FOR 11.5 YEARS BECAUSE OF RICK AND THE OVERALL COMPETENCE, PROFESSIONALISM AND EXCELLENT SERVICE FROM THE WHOLE CHEVY CHASE TEAM.
Excellent Acura dealer - I wouldn't lease/buy anywhere else
by EAcuraOwner from DealerRater.com
December 3, 2018
4.6 (1319 reviews)
Wes Kammer (Sales General Manager) and Tom Phan (Senior Sales Advisor) at Vandergriff Acura are very professional advisors with excellent customer service skills and knowledge about their cars and financial opportunities to lease or buy with the customer's best interest in mind. They both listened patiently to my needs and offered me an excellent lease opportunity and a fair trade-in value for my previously financed RDX. Wes and Tom were always welcoming, patient, and not pushy giving me several days to make up my mind about several financial scenarios I could afford given my other financial obligations. Wes and Tom were very truthful and worked with me to get a fair and aggressive offer, and didn't hide anything from me, as I independently corroborated with my personal web research. I visited Goodson and David McDavid Acura, just because they worked with Costco, but Vandergriff Acura was better in every respect. Wes and Tom, are consummate sales professionals who follow up without being pushy and had my best interest in mind as they explained to me the pros and cons of buying vs leasing thoroughly, and answered every question I had. They both are truly good advisors, rather than salesmen, and are perfectly OK not getting my business if they know it wouldn't benefit me personally. That is true honesty and I appreciated it. As advisors they have consistently provided me with the best car sales experience because they are friendly (smile) even when others would get impatient with my questions; they follow up; and they are always truthful, hiding nothing from me. Tom accompanied me to a test drive, and explained every feature of the new RDX 2019 thoroughly, as well as helped me set up my data after the deal. In the past I always had taken my Acura cars to be serviced at Vandergriff, because they have knowledgeable professionals, aggressive prices and excellent customer service. I amply recommend Vandergriff Acura for all your Acura needs. They will take good care of you. Truly, Edward Alvarez RDX 2019 leasing (Nov 2018) and trade-in of financed RDX 2017
Jibre and Brian were very professional and knowledgeable, and made the process of purchasing a vehicle very easy. Thank you for your service & promptness; it was greatly appreciated 😁
I bought a 2016 MDX from Rizza Acura in Orland Park, IL. I worked with Alyssa as my sales associate and she went above and beyond what was required of her! I live in Indiana and the BMV made a mistake that Alyssa helped me correct by driving to Indiana to meet me so I didn't have to drive all the way back up to the dealership in Orland (that I just left). I greatly appreciate the gentleman in the finance department as well...he was very eager to help me purchase this car as I was excited to buy it. Teri in the office was of great assistance as well in correcting the Indiana BMV mistake. Thanks again! Love my MDX
We are using Joe Rizza Acura service center for last 12 yrs. We can depend on them. We live in Munster, so, it is quite a drive for us. But we want to keep it that way. I have 2006 Acura MDX ; I always take my car to them. Had couple of issues with them in the past. But each time they took care of it right away. Sorry, I do not know all the people in the service by their name. They are all reliable and friendly and knowledgeable ( mechanics).
I initially had a problem with a dent in my door that occurred during service, I brought the car back and Jim Brown had in technician fix the dent immediately!
This was my first time at the Torrance Acura AutoNation dealership and it won't be my last. I was there for a routine maintenance service. Chris, the service technician, was excellent! He was friendly and informative (especially, at 7 a.m.). My car was serviced in a timely manner. The car wash was awesome! My car looks like it was polished! Great job Acura AutoNation!
Serramonte Acura performed a warranty repair for me and it was a flawless process. I especially want to call out one of the Cashiers who was my initial contact. I arrived with my car at an especially busy time. The Cashier stepped out and got the process started for me, even walking out to the parking lot to assign a number to my car. Really, she could have asked me to wait for a Service Consultant but she took the initiative and was great.
The Service Consultant was - Alastair, I think (please excuse spelling if not quite right) - polite, professional and personable. There's a nice, clean waiting area with plenty of reading material and a television. This isn't like the old days when a greasy mechanic would write up your order and give you a smudged carbon copy.
Finally, the repair itself seems to have been done perfectly and my car was ready to go in less than 24 hours. I'm as satisfied as can be with this trip to the dealer and will bring my car here the next time it needs attention.
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