Communicated via email. Got a quick response. Needed specific information on a SUV and was pleasantly surprised at how fast I got a response. I took too long to decide, the vehicle sold before I decided to buy it. I would have definitely purchased here.
I purchased a car on Friday 8/12/2016 and engine light came on on Saturday 8/13/2016 and the air conditioner stopped working on Sunday 8/14/2016. Rob the used car sales manager sent a driver 2 hours away to pick up my car and left me with a loaner. How is that for customer service? Thanks Rob Moffa!!
My vehicle has been serviced by your dealership since its purchase in 2001. Many of the service recommendations received has been to extend the vehicle life which I much appreciate. I find the service staff to be friendly and easy to work with, especially Tom Chiriani. I have grown to trust that the recommendations and pricing Tom provides are reasonable.
I have brought my car in for service 4 times in the last 2 weeks for 4 totally unrelated reasons. The first 2 were scheduled, the last 2 were because of warning lights. Both times you took my car immediately and completed the work within an hour or two. It's reassuring to know that I can depend on help when I need it.
I already completed another survey where I said what I always say. The VW service people at Piazza of Ardmore are extraordinarily helpful...when I need service, when I have a problem, when I'm on the road and have a problem. They are the best!!!
It is always fast and easy to make an appointment, and everyone is really friendly. They have a great loaner car program that I always utilize and the communication from the time I drop our car off to when I pick it up is great.
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